Service design for the destination tourism service ecosystem: a review and extension

Gao, Ying; Zhang, Qing; Xu, Xiaofeng; Jia, Fu; Lin, Zhibin

doi:10.1080/10941665.2022.2046119

Cited by 12 publications

(10 citation statements)

References 94 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…This study contributes to the literature and practitioners to make the current practices and processes more understandable today (2022). As a matter of fact, there are few studies (Zehrer, 2009;Gao et al, 2022) on service design in the literature and the issue of service design is still hanging in the air. In this respect, it can be stated that further research will be conducted in the future and the results will allow comparison.…”

Section: Discussionmentioning

confidence: 99%

Innovation and Service Design in Brand Resort Hotels

Baran

ÇETİN²,

Yüksel³

2022

Gastroia: Journal of Gastronomy and Travel Research

View full text Add to dashboard Cite

The concept of service, which has an important place in meeting the needs of consumers, has had to develop itself in the historical process with industrial and social development. The concept of service, which is experiencing a natural development process, forces the companies that provide services to innovate in their product service designs, with the developments in technology and technology in the market today. Competition is based on innovations in service designs and their acceptance by consumers. Accommodation businesses, which are one of the main businesses of the tourism industry, have to reconsider their service designs with the effect of these developments in the market. This study focuses on the service designs of brand hotel businesses in Antalya Belek region. In this context, the study aims to reveal whether and how hotel businesses develop their service designs and how innovation is used in service design with the effect of technology. The study has employed semi-structured interview to collect qualitative data. Belek region was chosen as the universe of the study and the sample consists of five hotel businesses. The research was conducted by using the knowledge of senior hotel managers and department (department) managers. A questionnaire consisting of three parts was prepared for data collection. In the first part, there exist information about enterprises, in the second part, the demographic characteristics and information of the managers participating in the research, and in the third part, there are five questions asked to the managers. As the finding, it was found that respondents are aware of the importance of service design in hospitality industry. They design their service by using technology almost in all departments.

show abstract

Section: Discussionmentioning

confidence: 99%

Innovation and Service Design in Brand Resort Hotels

Baran

ÇETİN²,

Yüksel³

2022

Gastroia: Journal of Gastronomy and Travel Research

View full text Add to dashboard Cite

show abstract

“…Sebab, hamparan kabut dan keindahan matahari terbit memberikan sensasi tersendiri bagi wisatawan. Bagaimanapun pariwisata merupakan suatu industri yang memberikan layanan kepada wisatawan (Gao et al, 2022). Layanan yang diberikan dalam suatu destinasi wisata melibatkan segala partisipasi dari berbagai pemangku kepentingan (Hillebrand et al, 2015).…”

Section: Abstrakunclassified

Kawungluwuk Tourism Village Tourist Service Strategy

Syah,

Anggraini

2024

BEV

View full text Add to dashboard Cite

The purpose of this study is to explain the service strategy provided by the Pokdarwis of Kawungluwuk Village to tourists visiting Pamoyanan Hill. As a Tourism Village, Kawungluwuk has the advantage of Pamoyanan Hill, which is a mainstay for bringing in tourists. The superior view offered by Pamoyanan Hill is inviting tourists to feel above the clouds in the morning. The cool and sometimes cold air also often hits tourists who choose to stay overnight so they can see the sunrise. To provide convenience and add to the comfort of tourists, there is a form of service from the Pokdarwis of Kawungluwuk Village, such as preparing a warm bajigur drink in a pot. Tourists who spend the night on Pamoyanan Hill by renting a tent can enjoy bajigur drinks. Previously, Pokdarwis had also prepared several views that could become selfie objects for tourists while on Pamoyanan Hill.

show abstract

“…This knowledge sharing facilitates the participation of different stakeholders in the tourism sector, especially employees, which improves the working environment and can contribute to increased well-being and happiness in the company (Robina-Ramírez et al ., 2022a). It also affects value co-creation (Gao et al ., 2022) and business performance (Tajeddini et al ., 2020).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

How can tourism managers' happiness be generated through personal and innovative tourism services?

Robina-Ramirez,

Ortiz-de-Urbina-Criado,

Ravina-Ripoll

2023

EJIM

View full text Add to dashboard Cite

PurposeThere has recently been much interest in analysing the creation of personalised tourism services and studying their effect on organisations. However, there still needs to be more work in analysing their effect on happiness and the role that emotions play in these processes. This paper aims to analyse, in the context of personalised and innovative tourism services, which factors can encourage and improve managers' happiness.Design/methodology/approachA model of analysis is presented with five variables: tourism managers' happiness (TMH), innovative personalised tourism services, internal factors: emotions (IFE), organisational factors (OF) and personal factors (PF). Eight hypotheses are proposed and tested with a structural equation model.FindingsThe results allow the authors to affirm that personalised technological advances applied to tourism services not only contribute to improving the happiness of hotel managers but also in generating emotions that contribute to improving their attitude towards the company.Research limitations/implicationsThis scientific work has some limitations. Firstly, this study was carried out exclusively in Spain due to the relevance of this country in the international tourism sector, according to the World Tourism Organisation. The results achieved in this research should be contrasted with other studies in other territories. Secondly, the interviews and surveys were carried out at specific time intervals. It has not led to problems of significant bias in the variance of the standard method. Therefore, it is desirable to undertake longitudinal or cross-sectional studies for future research. Thirdly, it is interesting to develop theoretical models that include other psycho-directive or leadership style constructs to determine whether they holistically enhance the subjective well-being of hospitality managers. Moreover, other types of factors of a social or strategic nature can be considered, which can positively or negatively impact the analysed variables. Finally, future research can deepen the empirical analysis of the relationship between managerial competencies and digital innovation from the perspective of happiness management. These findings would contribute to a greater cognitive understanding of the implications of personalised and innovative tourism services on hotel establishments' happiness and economic benefits.Practical implicationsThis paper shows the fundamental role of a happy leadership style in creating responsible, green and innovative environments in today's digital society. Furthermore, the happiness of tourism managers can contribute to the generation of high quality and excellent services that are in line with the principles of sustainable development.Social implicationsPersonalised technological advances applied to tourism services not only contribute to improving the happiness of hotel managers but also to generating emotions that contribute to improving their attitude towards the company. On the other hand, it has been observed that personalised and innovative tourism services generate positive effects at organisational, internal and personal levels. The following reflections are advanced: The development of internal factors such as the emotions of awe and gratitude or the generation of trust can enhance the happiness of tourism managers. The happiness of tourism business managers can be enhanced by developing OF such as smart-personalised tourism services and data protection. The happiness of tourism managers can be enhanced by the development of PF such as travellers' desires, expectations and needs, or other factors such as disposable income, health status or family situation.Originality/valueThis is the first empirical study that focuses on investigating how personalised and innovative tourism services affect managing happiness.

show abstract

Service design for the destination tourism service ecosystem: a review and extension

Cited by 12 publications

References 94 publications

Innovation and Service Design in Brand Resort Hotels

Innovation and Service Design in Brand Resort Hotels

Kawungluwuk Tourism Village Tourist Service Strategy

How can tourism managers' happiness be generated through personal and innovative tourism services?

Contact Info

Product

Resources

About