Servant Leadership and Human Capital Management: Case Study in Citibank Indonesia

[], André; Lantu, Donald Crestofel

doi:10.1016/j.sbspro.2015.01.314

Cited by 9 publications

(6 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The theory explains that someone will do learning by seeing and imitating other people. Servant leadership implies the desire of leaders to provide the best for the development of employees (Andre &Lantu, 2015). The third hypothesis of this study states that employee trust has a positive effect on the effectiveness of online training.…”

Section: Discussionmentioning

confidence: 91%

See 1 more Smart Citation

The Influence of Talent Management, Servant Leadership and Trust in Employee Performance Mediated by Online Training (Study of Pt. Ruma Employees)

Ismail¹,

Muafi²

2019

PES

View full text Add to dashboard Cite

The purpose of this research is to examine the effect of Talent Management, Servant Leadership and Employee Trust in Employee Performance mediated by Online Training. This study uses a quantitative approach, data collected from 216 respondents. SEM (structural Equation Modeling) is used to test the hypotheses. The results of this study show that talent management positively affects the effectiveness of online training, servant leadership positively affects the effectiveness of online training, employee trust doesn't affect the effectiveness of online training. Effectiveness of online training positively affects employee performance, talent management doesn't affect employee performance, servant leadership doesn't affect employee performance and employee trust doesn't affect employee performance, effectiveness of online training mediates the relationship of talent management on employee performance, effectiveness of online training mediates the relationship of servant leadership on employee performance, effectiveness of online training doesn't mediate the relationship of employee trust on employee performance.

show abstract

Section: Discussionmentioning

confidence: 91%

“…Employee retention management. Servant Leadership is one of leadership concept that suggest leaders to serve employees in order to improve employee performance (Andre &Lantu, 2015). Serving leaders do not use their power to order others, but empower and do things by convincing their subordinates.…”

Section: Introductionmentioning

confidence: 99%

The Influence of Talent Management, Servant Leadership and Trust in Employee Performance Mediated by Online Training (Study of Pt. Ruma Employees)

Ismail¹,

Muafi²

2019

PES

View full text Add to dashboard Cite

show abstract

“…Luu (2020) membenarkan bahwa dari hasil analisis data menunjukkan adanya hubungan positif antara servant leadership dan pengaruh Organizational Citizenship Behaviour (OCB) terhadap kinerja pemulihan layanan dalam konteks Business to Business (B2B). Hubungan positif antara servant leadership dan pengaruhnya terhadap manajemen Sumber Daya Manusia (SDM), dibuktikan pada penelitian lain yang mengemukakan bahwa penerapan servant leadership mampu dalam memimpin dan memberikan wawasan kepada para pekerja bisnis, baik dalam konteks Indonesia maupun negara asing dalam sebuah perusahaan (Andre and Lantu 2015). Sehingga, berdasarkan penelitian tersebut peneliti mengusulkan hipotesis antara pengaruh langsung servant leadership terhadap service quality of employee.…”

Section: Pendahuluanunclassified

Peningkatan Service Quality of Employee dengan Servant Leadership dan Self-Efficacy di Kementerian Kelautan dan Perikanan (KKP)

Putri

Agustina

Merida

et al. 2021

View full text Add to dashboard Cite

Konsep mengenai servant leadership telah disebut sebagai salah satu bentuk pendekatan kepemimpinan yang berkomitmen untuk memberdayakan kemampuan serta kebutuhan karyawan. Saat ini konsep kepemimpinan tersebut telah menyita perhatian sebagian besar peneliti dalam hal semakin banyaknya pelanggaran moral dan penyimpangan manajemen di tempat kerja. Penelitian mengenai hal ini bertujuan untuk mengetahui tentang bagaimana pengaruh langsung servant leadership dan self-efficacy terhadap service quality karyawan serta efek moderasi servant leadership terhadap dua variabel, yaitu self-efficacy of service quality of employee dan service quality of employee. Peneliti menggunakan model analisis Structural Equation Modeling (SEM) secara metodologis dengan alat uji analisis statistik AMOSGrapchics. Ada dua studi dalam penelitian ini. Data pada studi pertama dan kedua diperoleh dari pendistribusian kuesioner online pada Aparatur Sipil Negara (ASN) Kementerian Kelautan dan Perikanan (KKP). Responden yang valid tersedia sebanyak 222 ASN dalam penelitian ini. Penelitian menghasilkan beberapa pengujian yang berkaitan (1) servant leadership berpengaruh signifikan terhadap service quality karyawan ASN di KKP, (2) self-efficacy berpengaruh signifikan terhadap service quality karyawan, dan (3) servant leadership dapat memoderasi secara signifikan antara self-efficacy dengan service quality pegawai ASN di KKP.

show abstract

“…Krkutiu and Chafram (2015) believe that the Servant leader avails opportunity to empower the skills of employees, keeping his promise to prove partisans' adherence to great ethical values and encourages worker to engage outside a workplace in available opportunities of the community's service. Andre and Lantu (2015) referred to the similarity between Servant Leadership and human capital since both of them are developing employees so that organizations acting will improve subjectively, while Servant leadership creates a relationship with partisans. For this reason, employees eventually will feel more comfortable in addition to having a sense of control.…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Measuring the Readiness of Administrative Leaders to Adopt the Servant Leadership Philosophy: Exploratory Study in Karbala University

Bareas¹,

Abbas²

2017

IBR

View full text Add to dashboard Cite

The current study aims to discover the willingness of the leaderships in Karbala University to work by the servant leadership philosophy through the (226) employee points of view survey. Through a questionnaire (Dierendonck & Nuijten, 2011), it reached a group of conclusions; one of it was that there is a weakness in the readiness of Administrative Leaders to adopt servant leadership philosophy. The originality of this research is that the findings will help leaders in Karbala University to understand that they need to enhance their readiness to adopt servant leadership so that they can help their followers do their job effectively and efficiently.

show abstract

Servant Leadership and Human Capital Management: Case Study in Citibank Indonesia

Cited by 9 publications

References 1 publication

The Influence of Talent Management, Servant Leadership and Trust in Employee Performance Mediated by Online Training (Study of Pt. Ruma Employees)

The Influence of Talent Management, Servant Leadership and Trust in Employee Performance Mediated by Online Training (Study of Pt. Ruma Employees)

Peningkatan Service Quality of Employee dengan Servant Leadership dan Self-Efficacy di Kementerian Kelautan dan Perikanan (KKP)

Measuring the Readiness of Administrative Leaders to Adopt the Servant Leadership Philosophy: Exploratory Study in Karbala University

Contact Info

Product

Resources

About