“…Along with staff’s lack of buy-in to relational philosophies of care (Bauer et al, 2014; Baumbusch & Phinney, 2014), discordance between family members’ own perceptions of involvement (i.e., being more than a visitor; Baumbusch & Phinney, 2014), staff’s perceptions of what family involvement entailed (psychosocial support; Natan, 2009), and the added workload that came with some family members (Bauer et al, 2014; Baumbusch & Phinney, 2014) contributed to the degree of family inclusion in the facility. Some family members identified that the cultural composition of staff hampered collaborative relationships and dialogue (Bauer et al, 2014; Baumbusch & Phinney, 2014; Holmgren et al, 2014; Petrovic-Poljak & Konnert, 2013), and for some, this was a source of conflict and experience of “othering” (Holmgren et al, 2014).…”