ACKNOWLEDGEMENTSWithout the cooperation and assistance of many people, this research practicum would not have been possible. The authors extend their sincere gratitude to the staffs of the Self-Help Project, the Regional Research Institute, and Tri-County Information and Referral. Our faculty advisor, June Dunn, MSW, has been both patient and supportive of our efforts.Margaret LaFaive has generously supplied her time and expertise in the editing and typing of this manuscript. Very special thanks are due to Nancy Barron, Ph.D~ Her support and assistance have been instrumental in the completion of this research practicum. Finally, we wish to acknowledge our appreciation of the cooperation and support generously provided by the members of the self-help groups we contacted and the users of SIS who consented to share their experience and opinions with us.
ABSTRACTThe purpose of this study was to evaluate the effectiveness of the Self-Help Information Service (SIS) and to obtain information necessary for the improvement of the service. The study also described An ex-post facto design was utilized as single measurements, using questionnaires, were taken of the four sample groups after contact with the service. The findings were interpreted by comparing present conditions of the respondents to conditions when the service began in December, 1980; by how well the service has met Project staff expectations; and by comparing SIS to other Self-Help Information and Referral services around the country.Of the consumers of the service surveyed, the self-help groups were satisfied with their contact with SIS, and the callers indicated they were satisfied with the service they had received~ The Self-Help Project staff and the I & R staff both indicated satisfaction with the overall performance of SIS and agreed SIS was effective in reaching the stated goals of the service. Recommendations of the consumers of SIS focused on the need for greater publicity to let the community know of the existence of the service.