2019
DOI: 10.1504/ijmie.2019.096472
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Self-efficacy and job satisfaction as antecedents of citizenship behaviour in private schools

Abstract: This study evaluates the citizenship behaviour of customers and employees from a private school and aims to identify if variables like teachers' self-efficacy and job satisfaction precede such a behaviour. The study was developed in the teaching field, where parents are considered as customers, teachers are employees from private schools that teach 6 to 18 years old students. The method consists of personal surveys applied to teachers and parents in order to measure their perceptions and opinions. The quantita… Show more

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Cited by 21 publications
(14 citation statements)
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“…Furthermore, it was determined in this study that the teachers who perceive themselves as efficient are satisfied with their job and declare higher personal achievement and less emotional exhaustion and depersonalization. Numerous research studies in literature confirm the positive influence of teacher self-efficacy on job satisfaction (Demir, 2020;Kasalak & Dağyar, 2020;Soto & Rojas, 2019). The obtained results are in accord with the data obtained from the synthesis of 40 years of research according to which, amongst others, teacher self-efficacy is positively correlated with personal accomplishment and job satisfaction, while teacher burnout is in correlation with a decrease in teacher efficacy (Zee & Koomen, 2016).…”
Section: Discussionsupporting
confidence: 78%
“…Furthermore, it was determined in this study that the teachers who perceive themselves as efficient are satisfied with their job and declare higher personal achievement and less emotional exhaustion and depersonalization. Numerous research studies in literature confirm the positive influence of teacher self-efficacy on job satisfaction (Demir, 2020;Kasalak & Dağyar, 2020;Soto & Rojas, 2019). The obtained results are in accord with the data obtained from the synthesis of 40 years of research according to which, amongst others, teacher self-efficacy is positively correlated with personal accomplishment and job satisfaction, while teacher burnout is in correlation with a decrease in teacher efficacy (Zee & Koomen, 2016).…”
Section: Discussionsupporting
confidence: 78%
“…The orientation towards results involves supporting other areas to achieve both personal, operational and organizational goals (Hellriegel et al , 2008). Gorrochotegui (2007) mentions that orientation towards results generates an exceptional reputation among managers and team leaders since it influences the performance of the company to improve customer satisfaction (Soto et al , 2019). Reddin (2004) states that organizational effectiveness lies in the development of results-focused work culture.…”
Section: Literature Reviewmentioning
confidence: 99%
“…School leadership and organizational factors also contribute to teachers' job satisfaction. School conflict, role ambiguity, work overload, bureaucracy, numerous law reforms, poor working environment, poor remuneration, low advancement prospects, and lack of adequate institutional management have been frequently reported as negative factors [13][14][15].…”
Section: Introductionmentioning
confidence: 99%