“…First, AI service is an unmanned service based on super intelligence. According to previous studies (Jang, 2017;Kim and Kim, 2017;KCERN, 2016;Yoo, 2017), AI service is a new concept that replaces humans by changing consumption patterns and provides services that perceive the surrounding environment while intelligently judging and acting appropriately in response, that accurately understands the characteristics and behavior of consumers, that recognizes and provides a customer situation based on cognitive information as a user-oriented service in an unmanned system. Moreover, based more on specialized super-intelligence rather than existing people, AI services play the role of helper to choose the optimal decision and offer comfortable and desired services by greatly reducing the consumers' stress.…”