Security-related factors in extended UTAUT model for NFC based mobile payment in the restaurant industry

Khalilzadeh, Jalayer; Ozturk, Ahmet Bulent; Bilgihan, Anil

doi:10.1016/j.chb.2017.01.001

Cited by 464 publications

(478 citation statements)

References 47 publications

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“…We had hypothesized performance expectancy and effort expectancy to influence attitude in our theoretical model Khalilzadeh et al 2017;Rana et al 2016). This was because an individual's attitude may be shaped by the extent to which the technology may be easy to use (i.e., less complex) and the extent to which the technology may prove to be useful (i.e., greater performance)-in other words, the technology capabilities may influence the attitudes of individuals.…”

Section: Resultsmentioning

confidence: 99%

Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model

et al. 2017

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Based on a critical review of the Unified Theory of Acceptance and Use of Technology (UTAUT), this study first formalized an alternative theoretical model for explaining the acceptance and use of information system (IS) and information technology (IT) innovations. The revised theoretical model was then empirically examined using a combination of meta-analysis and structural equation modelling (MASEM) techniques. The meta-analysis was based on 1600 observations on 21 relationships coded from 162 prior studies on IS/ IT acceptance and use. The SEM analysis showed that attitude: was central to behavioural intentions and usage behaviours, partially mediated the effects of exogenous constructs on behavioural intentions, and had a direct influence on usage behaviours. A number of implications for theory and practice are derived based on the findings.

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Section: Resultsmentioning

confidence: 99%

Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model

et al. 2017

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“…In addition, perceived risks, security and trust have a significant effect on consumer behavioral intention (Rouibah et al, 2016;Khalilzadeh et al, 2017). Perception of risk has a substantial negative impact on trust (Al-Gahtani, 2011) and consumer intention (Khalilzadeh et al, 2017). Therefore, this study assumes that the higher the perceived risk, the lower the perceived trust, which results in a lower degree of positive attitude toward payment systems, and proposes the following hypotheses:…”

Section: Theoretical Frameworkmentioning

confidence: 98%

“…Tho et al (2017) point out that perceived risk has a negative impact on the repurchase intention. In addition, perceived risks, security and trust have a significant effect on consumer behavioral intention (Rouibah et al, 2016;Khalilzadeh et al, 2017). Perception of risk has a substantial negative impact on trust (Al-Gahtani, 2011) and consumer intention (Khalilzadeh et al, 2017).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Security perception in the adoption of mobile payment and the moderating effect of gender

Hossain

2019

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Purpose The mobile payment system has changed payment patterns and has the potential to improve people’s quality of life and increase the bank’s efficiency. In return, the risks and trust factors inevitably led to increased challenges and become a major concern in the adoption of mobile payment service. Yet, little is known about how risk and trust factors can affect the adoption of mobile payment. Hence, this paper aims to come into contact to solve these issues in the context. Design/methodology/approach A comprehensive research model that reflects the customer satisfaction and loyalty to the adoption of mobile payment services is developed and empirically tested using exploratory and confirmatory factor analysis and structural equation modeling. Findings Findings reveal that the perceived risk has a significant negative impact on perceived trust and customer satisfaction. Perceived trust is the most important variable in building customer satisfaction, and customer satisfaction is the reasonable predictor of customer loyalty. In addition, gender differences moderate the adoption of the mobile payment service. Originality/value The results of the study hold several implications for scholars in the field of technology adoption on financial transactions and offer valuable managerial insights to design their mobile payment adoption strategies to pursue greater acceptance and diffusion of this new payment system.

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“…Several recent studies have applied UTAUT in the hospitality industry [13,50,[54][55][56][57][58]. However, while the UTAUT model takes performance expectancy as corresponding to usefulness and effort expectancy as corresponding to ease of use, these variables are merely connected to services and views on the functional characteristics of technologies within organizational situations.…”

Section: Unified Theory Of Acceptance and Use Of Technology 2 (Utaut2)mentioning

confidence: 99%

Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality

2019

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This study empirically analyzes an extended Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) model that augments information quality to identify the determinants of continuous use intention for food delivery software applications. A sample survey of 340 respondents who had ordered or purchased food through delivery apps was used for the analysis. The results indicate that habit had the strongest influence on continuous use intention, followed by performance expectancy and social influence. Furthermore, information quality had an indirect effect on continuous use intention via performance expectancy. Consequently, this study confirms the importance of information quality, performance expectancy, habit, and social influence as factors in inducing users’ continuous use intention for food delivery apps. These findings expand previous research in online-to-offline business in the field of food services and suggest practical implications. Ultimately, the model proposed and validated in this study may be employed as a basis for future research on consumer behavior in the field of food e-commerce services.

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Security-related factors in extended UTAUT model for NFC based mobile payment in the restaurant industry

Cited by 464 publications

References 47 publications

Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model

Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model

Security perception in the adoption of mobile payment and the moderating effect of gender

Determinants of Continuous Intention on Food Delivery Apps: Extending UTAUT2 with Information Quality

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