Securing social media for seniors from information attacks: Modeling, detecting, intervening, and communicating risks

Narayanan, Vignesh; Robertson, Brett W.; Hickerson, Andrea; Srivastava, Biplav; Smith, Bryant Walker

doi:10.1109/tpsisa52974.2021.00053

Cited by 4 publications

(5 citation statements)

References 37 publications

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“…The second area we consider is using AI for disseminating official information about elections, and in particular among senior citizens (Narayanan et al 2021). While senior citizens (individuals 65+) exhibit some of the highest levels of voter turnout (PewResearchCenter 2018), many potentially willing voters are unclear about disability accommodations at election sites (UnitedHealthRankings 2022), and some are uncertain about the basics of where and how to register and to vote (Brandon 2020).…”

Section: Challenges In Rating Multimodal Ai Systems Of the Futurementioning

confidence: 99%

Advances in Automatically Rating the Trustworthiness of Text Processing Services

Srivastava¹,

Kausik²,

Bernagozzi³

et al. 2023

Preprint

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AI services are known to have unstable behavior when subjected to changes in data, models or users. Such behaviors, whether triggered by omission or commission, lead to trust issues when AI works with humans. The current approach of assessing AI services in a black box setting, where the consumer does not have access to the AI's source code or training data, is limited. The consumer has to rely on the AI developer's documentation and trust that the system has been built as stated. Further, if the AI consumer reuses the service to build other services which they sell to their customers, the consumer is at the risk of the service providers (both data and model providers). Our approach, in this context, is inspired by the success of nutritional labeling in food industry to promote health and seeks to assess and rate AI services for trust from the perspective of an independent stakeholder. The ratings become a means to communicate the behavior of AI systems so that the consumer is informed about the risks and can make an informed decision. In this paper, we will first describe recent progress in developing rating methods for text-based machine translator AI services that have been found promising with user studies. Then, we will outline challenges and vision for a principled, multi-modal, causality-based rating methodologies and its implication for decision-support in real-world scenarios like health and food recommendation.

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Section: Challenges In Rating Multimodal Ai Systems Of the Futurementioning

confidence: 99%

Advances in Automatically Rating the Trustworthiness of Text Processing Services

Srivastava¹,

Kausik²,

Bernagozzi³

et al. 2023

Preprint

View full text Add to dashboard Cite

show abstract

“…Temáticamente, destacan, sobremanera, los trabajos que analizan la usabilidad y satisfacción (Lee y Chon, 2020;McFarlane y Samsioe, 2020), el comportamiento y los efectos que causa la participación de los mayores en redes sociales (Chhatwani et al, 2022). Otro grupo de trabajos analiza la representación de los mayores en los medios de comunicación (Guarinos, 2021) y en las plataformas digitales (Farinosi, 2022), y las propuestas de alfabetización digital para los usuarios mayores (Narayanan et al, 2021). En general, las investigaciones revisadas pretenden contribuir a mejorar la experiencia de uso o aportar herramientas para facilitar la inclusión de las personas mayores en las redes sociales.…”

Section: Las Personas Mayores En Las Redes Socialesunclassified

“…Distintos estudios apuntan que los usuarios de edad avanzada son el principal objetivo de los delincuentes en línea, debido al bajo nivel de alfabetización digital y escasa experiencia de uso. Para Narayanan et al, (2021) proporcionar seguridad a las personas mayores vulnerables en redes sociales se debe afrontar un reto para garantizar un ciberespacio seguro, evitar que este grupo humano sean víctimas de daños personales, financieros o físicos irreparables a través de la desinformación. De acuerdo con Hee y Yoo (2020) y Park y Kim (2018), la alfabetización digital garantizaría la participación segura de las personas mayores y el aprovechamiento de las ventajas que ofrecen las redes sociales virtuales.…”

Section: Las Personas Mayores En Las Redes Socialesunclassified

Producción y caracterización de los influencers sénior españoles en Instagram

Martín

Ballesteros-Aguayo

García

et al. 2023

FJC

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El propósito de nuestra investigación es determinar la presencia de instagramers sénior españoles, así como analizar en qué ámbitos ejercen influencia. En este trabajo se ha planteado una metodología cualitativa exploratoria mediante análisis de contenido para estudiar las características de la producción de los 12 perfiles de las personas mayores influenciadores con más de 100.000 seguidores (mega y macro). Los resultados indican que la producción de sus contenidos se caracteriza por una marcada estrategia de marketing digital. Se evidencia rutinas profesionales como la regularidad en la frecuencia de publicación, la calidad y creatividad de los post y la relación que mantienen con los seguidores.

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“…Hence, in this paper, we set out to explore how chatbots may be used to promote voter participation in vulnerable segments of society like senior citizens and first‐time voters (Narayanan et al. 2021).…”

Section: Introductionmentioning

confidence: 99%

“…For elections, people could overcome voting complexity by accessing information such as voting dates, jurisdiction, locations, and issues (propositions) on the ballot; and be informed on the voting process, equipment, and facilities at voting sites, conveniently in their own language or words through their smartphones, computers, and home devices like Alexa. Hence, in this paper, we set out to explore how chatbots may be used to promote voter participation in vulnerable segments of society like senior citizens and first-time voters (Narayanan et al 2021).…”

Section: Introductionmentioning

confidence: 99%

On safe and usable chatbots for promoting voter participation

Muppasani,

Pallagani,

Lakkaraju

et al. 2023

AI Magazine

Self Cite

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Chatbots, or bots for short, are multimodal collaborative assistants that can help people complete useful tasks. Usually, when chatbots are referenced in connection with elections, they often draw negative reactions due to the fear of mis‐information and hacking. Instead, in this work, we explore how chatbots may be used to promote voter participation in vulnerable segments of society like senior citizens and first‐time voters. In particular, we have built a system that amplifies official information while personalizing it to users' unique needs transparently (e.g., language, cognitive abilities, linguistic abilities). The uniqueness of this work are (a) a safe design where only responses that are grounded and traceable to an allowed source (e.g., official question/answer) will be answered via system's self‐awareness (metacognition), (b) a do‐not‐respond strategy that can handle customizable responses/deflection, and (c) a low‐programming design‐pattern based on the open‐source Rasa platform to generate chatbots quickly for any region. Our current prototypes use frequently asked questions (FAQ) election information for two US states that are low on an ease‐of‐voting scale, and have performed initial evaluations using focus groups with senior citizens. Our approach can be a win‐win for voters, election agencies trying to fulfill their mandate and democracy at large.

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Securing social media for seniors from information attacks: Modeling, detecting, intervening, and communicating risks

Cited by 4 publications

References 37 publications

Advances in Automatically Rating the Trustworthiness of Text Processing Services

Advances in Automatically Rating the Trustworthiness of Text Processing Services

Producción y caracterización de los influencers sénior españoles en Instagram

On safe and usable chatbots for promoting voter participation

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