Scottish visitor attractions: managerial competence requirements

Watson, Sandra; McCracken, Martin; Hughes, Moira

doi:10.1108/03090590410513884

Cited by 24 publications

(16 citation statements)

References 22 publications

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“…For Laos, the second important element is human resource management because human capital is priceless involve with recruit, training, performance assessment, retaining, and so on that has a great impact on organization success. (Watson et al, 2004) proposed that human resources management is a significant factor of working process particular in organization. It is in every part of the process starting from recruitment to competency development.…”

Section: Conclusion and Discussionmentioning

confidence: 99%

Guidelines for Developing Competencies of Travel Agent Manager: A Comparative Study of Thailand and Laos

Chaicharoenthaweekit¹,

Jarinto²

2015

IBR

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This paper aims to develop guidelines for developing the competency required by a travel agent manager in the leisure and hospitality industry in Thailand and Laos. The conceptual framework is consisted of independent variables (core competency, common competency, and managerial competency) and dependent variable (guideline for Developing the competency of the manager). The data is collected from two sources: 1) 128 travel agents in both Laos and Thailand, and 2) additional 142 responses which are derived from snowball sampling, total 270 samples. Questionnaire is used as the data collecting tool. Multi-Layer Perceptron (MLP), which is a type of neural network statistic, is used for analysis and interpreting the factors to order prioritize of factors. The MLP is a mathematic network model which replicates neural network and it is used for anticipating the pattern of variables. It can be used for single variable analysis and multivariate analysis to describe variable significance and to map the variable linear.The results suggest at least three significant indications for developing the competency of travel agent manager in Thailand and Laos. The findings also indicate that Thailand leisure and hospitality industry has focus on organizational culture development, change management, and self-management, while in Laos there is an emphasis on operation development, personnel administration, and product and service. This study shows what aspects of competency the managers of travel agencies in Thailand and in Laos are possessing and what are lacking. This helps the organizations to initiate the most suitable guideline for development the missing aspects. It can also be seen that both travel agencies in Thailand and in Laos do not pay sufficient attention on working competency nor strengthen their managers' competency to cope with either domestic competition or the more intense competition within and out of ASEAN region.

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Section: Conclusion and Discussionmentioning

confidence: 99%

Guidelines for Developing Competencies of Travel Agent Manager: A Comparative Study of Thailand and Laos

Chaicharoenthaweekit¹,

Jarinto²

2015

IBR

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“…Studies on Scottish visitor attractions (Stevens, 2000;Garrod et al, 2002;Swarbrooke, 2002a;Fyall et al, 2003;Lennon, 2003;Watson et al, 2004) highlight the impact of challenges inherent in developing projects. They agree that the sector is sagging under an oversupply of attractions, attracting few people, becoming financial liabilities and hence threatening their own existence.…”

Section: Discussionmentioning

confidence: 99%

Impact of European Union funding on tourism in the Grampian Region

Nash

Koyabe

Stansbie

2006

Journal of Tourism Research

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The European Union (EU) has no specific tourism policy. Even though there are divergent views on its involvement in regional development, there is a consensus on the fact that the EU is involved by its principle role of 'Subsidiarity'. There is also continued participation of the EU in activities related to tourism development in the community. Undoubtedly, the EU is having an impact on regional development of members states. Research carried out shows the contribution of the EU in regional development and tourism. The EU funding has tended to focus on peripheral areas and where traditional industries are declining. Tourism related projects (such as visitor attractions) have benefited from such funding programmes, on the assumption that these projects will create employment and increase visitor numbers, as well as promote the economies of these regions. Consequently, this paper considers the contributions of EU funding of tourism attractions in the Aberdeen and Grampian region of Scotland and issues affecting the effectiveness of the attractions themselves.

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“…It appears that more recently, hospitality academic interest in this area of study has diminished, although work does appear on managerial skills and competencies (Brophy and Kiely, 2002;Watson et al, 2004), career management (Jameson and Holden, 2000;Ladkin, 2000), and nature and delivery of education Neil, 2002, Teare andO'Hern, 2000). In addition, industry reports and websites for professional associations were referenced which provided more current information concerning MD practices.…”

Section: Methodological Overviewmentioning

confidence: 97%

Scottish visitor attractions: managerial competence requirements

Cited by 24 publications

References 22 publications

Guidelines for Developing Competencies of Travel Agent Manager: A Comparative Study of Thailand and Laos

Guidelines for Developing Competencies of Travel Agent Manager: A Comparative Study of Thailand and Laos

Impact of European Union funding on tourism in the Grampian Region

Conceptual model for analysing management development in the hospitality industry: A UK perspective

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