Scenarios for future service encounters

Kiely, Julia; Beamish, Neal; Armistead, Colin

doi:10.1080/0264206042000247795

Cited by 12 publications

(9 citation statements)

References 12 publications

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“…Several examples can be found, such as Fotr and Svecova [50], Wilson [51] and Mobasheri et al [52]. But scenario methods expanded from strategy to other functional areas of the firm, particularly to finance [25,28,53], to supply-chain planning [19,54], and to product and service development [26,55].…”

Section: Themementioning

confidence: 99%

Directions in scenario planning literature – A review of the past decades

Varum

Melo

2010

Futures

294

201

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This paper provides a systematized overview of patterns in the scenario planning literature published in the last decades. Recently, scenario planning has enjoyed a revival, apparent in the "boom" in published research on the matter. Consequently, a major issue that needs to be addressed is how to organize the literature along precise lines.A number of reviews that describe the current status of the body of literature and knowledge on scenario planning have made attempts to respond to such requirements. These studies agree that systematizing the existing literature is a necessary step in developing the field. This paper aims to contribute to this purpose. The review of the academic literature here conducted is thought to be useful for both academics and practitioners. For researchers, this systematic overview will not only be constructive in providing an analysis of the directions of published research but also in setting up a research agenda for the future. For managers and practitioners, it provides a clear outline of firmrelated articles and discusses their contribution from a managerial point of view. It also raises awareness with regard to future analytical methods, and in particular, to scenario planning and its potential contribution to the competitiveness of firms.

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Section: Themementioning

confidence: 99%

Directions in scenario planning literature – A review of the past decades

Varum

Melo

2010

Futures

294

201

View full text Add to dashboard Cite

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“…(see Duder and Rosenwein 2001;Grossman and Brandeau 2002;Wu and Lin 2003;Kiely et al 2004;Corominas et al 2004Corominas et al , 2007aCorominas et al , 2007bHosanagar et al 2005;Ata and Shneorson 2006;Hong 2007;Debo et al 2008;Wahab et al 2008;Beraldi and Bruni 2009;Sect. 2).…”

Section: Introductionmentioning

confidence: 98%

“…Scenario analysis (Kiely et al 2004;O'Brien 2004;Tietje 2005) is the method that has been most widely utilized to perform SA of service industry models (Sect. 2).…”

Section: Introductionmentioning

confidence: 99%

Managerial insights from service industry models: a new scenario decomposition method

Borgonovo

Peccati

2009

Ann Oper Res

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The service industry literature has recently assisted to the development of several new decision-support models. The new models have been often corroborated via scenario analysis. We introduce a new approach to obtain managerial insights in scenario analysis. The method is based on the decomposition of model results across sub-scenarios generated according to the high dimensional model representation theory. The new method allows analysts to quantify the effects of factors, their synergies and to identify the key drivers of scenario results. The method is applied to the scenario analysis of the workforce allocation model by Corominas et al.

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“…The idea is to get the management to face any scenario Sevaguru and Safa, 2009. Scenarios are neither predictions nor forecasts of the future. They are simply projections of imagined futures (Kiely, Beamish and Armistead, 2004), and coherent and credible alternative stories about the future (Cornelius, Putte and Romani, 2005). A scenario is a description of possible or probable future.…”

Section: Overview Of Scenario Planningmentioning

confidence: 99%

“…It helps managers and their practices expand their horizons and respond more quickly to changing conditions (Buttell, 2009). Kiely et al, (2004) identify and explicate three main categories of approaches to scenario planning:…”

Section: Overview Of Scenario Planningmentioning

confidence: 99%

Scenario Planning as a Recipe for Corporate Performance: The Nigerian Manufacturing Sector Experience

Kuye¹,

Oghojafor²

2011

IJBM

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As organisations struggle to deal with an increasingly uncertain world, they are looking to their managers to find ways in helping them to prepare for possible futures. Many organisations now apply scenario planning methods as means of evaluating their effectiveness and performance under different sets of assumptions about the future. This study investigates the relationship between scenario planning and corporate performance in the manufacturing sector in Nigeria. A survey research method was used to generate data from a sample of manufacturing firms in Nigeria on scenario planning and corporate performance variables. Responses from the survey were statistically analyzed using descriptive statistics, product moment correlation, regression analysis and Z-test (approximated with the independent sample t-test). The results of the study indicate a statistical significant relationship between scenario planning and corporate performance as well as reveal a significant difference between the performance of firms whose scenario planning are low and the performance of firms whose scenario planning are high. The research findings provide insights regarding how the interaction between scenario planning and corporate performance would assist the growth and development of the manufacturing sector in Nigeria.

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Scenarios for future service encounters

Cited by 12 publications

References 12 publications

Directions in scenario planning literature – A review of the past decades

Directions in scenario planning literature – A review of the past decades

Managerial insights from service industry models: a new scenario decomposition method

Scenario Planning as a Recipe for Corporate Performance: The Nigerian Manufacturing Sector Experience

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