Satisfaction with nursing care and its related factors in patients with COVID-19

Goli, Rasoul; Mirzaee, Roshanak; Baghaie, Rahim; Habibzadeh, Hossein

doi:10.4103/jehp.jehp_79_21

Journal of Education and Health Promotion

2021

DOI: 10.4103/jehp.jehp_79_21

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Satisfaction with nursing care and its related factors in patients with COVID-19

Rasoul Goli¹,

Roshanak Mirzaee²,

Rahim Baghaie³

et al.

Abstract: BACKGROUND: Patients’ satisfaction is a fundamental factor in the quality of nursing care. The emergence of the novel Coronavirus Disease 2019 (COVID-19) and the highly contagious virus can affect nursing care by increasing the number of care-seekers. This study aimed to determine the patients’ satisfaction and related factors in patients with COVID-19 hospitalized in Taleghani Hospital, Urmia-Iran, in 2020. MATERIALS AND METHODS: This descriptive, corr… Show more

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Cited by 6 publications

References 27 publications

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Quality of nursing care: Predictors of patient satisfaction in a national sample

Al‐Hammouri,

Hamdan,

Haymour

et al. 2024

Nursing Open

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AimTo assess patients' satisfaction with the quality of nursing care and the relationship between patients' characteristics and their level of satisfaction.DesignA descriptive correlational cross‐sectional design was used in this study.MethodsConvenient sampling was utilized to include 1014 inpatients from six hospitals in Jordan: three private hospitals; two governmental hospitals; and one university‐affiliated hospital. The data collection process occurred from September 2022 to January 2023. The data were collected using the Arabic version of the Patients' Satisfaction with Nursing Care Quality Questionnaire. The data were analysed using Pearson correlation, t‐test, one‐way ANOVA and multiple hierarchal regression.ResultsThe study included 1014 patients with an average age of 51.3 (SD = 18.6), and 59.9% were females. More than two thirds of the sample reported having health insurance, and 62.7% were unemployed. The mean total score of patients' satisfaction with nursing care quality (NCQ) was 68.2 (SD = 12.9), indicating high satisfaction. Higher‐income levels (p < 0.001), higher education levels (p = 0.003), having health insurance (p < 0.001), being admitted to private hospitals (p < 0.001), being admitted to critical care units (p = 0.002), being in a single room (p = 0.001), excellent perceived health status (p < 0.001) and willingness to recommend the hospital to family and friends (p < 0.001) were significant predictors of patients' satisfaction with NCQ.ConclusionsPatient and hospital environment characteristics affected patients' satisfaction with NCQ. Hospital management should consider these characteristics to improve patient satisfaction and outcomes.Implications for the Profession and/or Patient CarePolicymakers and hospital management should consider improving the physical environment of their facilities to improve patients' satisfaction. Continuous professional development should emphasize nurses' communication skills to enhance their abilities to deliver information to their patients.ImpactThis study examined levels and predictors of patients' satisfaction with the quality of nursing care. The results indicated that improving patients' satisfaction can be achieved by focusing on areas of nurses' communication skills and explaining information to patients.Reporting MethodThe study adhered to STORBE guidelines for reporting observational studies.Patient or Public ContributionHospitalized patients contributed to the data of this study. Hospital administrators facilitated its implementation.

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Quality of nursing care: Predictors of patient satisfaction in a national sample

Al‐Hammouri,

Hamdan,

Haymour

et al. 2024

Nursing Open

View full text Add to dashboard Cite

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Job satisfaction and its relationship with burnout among nurses working in COVID-19 wards: A descriptive correlational study

Heidari¹,

Goli²,

Mam-Qaderi³

et al. 2022

Annals of Medicine &Amp; Surgery

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Mortality predictive value of APACHE II Scores in COVID-19 patients in the intensive care unit: a cross-sectional study

Mehryar

Yarahmadi

Anzali

2023

Annals of Medicine &Amp; Surgery

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Introduction: The Acute Physiology and Chronic Health Evaluation II (APACHE II) scoring system was developed to predict hospital mortality, which can be used as a predictor of final hospital outcome in coronavirus disease 2019 (COVID-19) patients. Therefore, the present study was designed and conducted with the aim of determining the average APACHE II score in patients with COVID-19 patients. Methods: In this cross-sectional study, patients with COVID-19 infection confirmed by PCR test were enrolled in the ICU of Imam Khomeini Hospital in Urmia city during 2020–2022. The laboratory, radiological, and clinical findings of the patients were collected and evaluated. The APACHE II scores of the patients were also calculated by the specialists of ICU and Infectious Diseases Department for each patient and recorded in the checklist. Results: A total of 150 patients were examined in this study. The mean age of the patients was 53.71±16.02 years; 82 patients, or 54.7%, were male, and 68 patients, or 45.3%, were female. The mean APACHE II score was 10.12±6.3; 105 patients (0.70%) were discharged, and 45 patients (0.30%) died. The mean APACHE II score was significantly higher in patients with cough (P=0.001), shortness of breath (P=0.002), hemoptysis (P>0.001), gastrointestinal hemorrhage (P=0.002), and renal failure (P=0.001). In addition, there was a significant direct relationship between age and APACHE II score, such that APACHE II score increased significantly with age (r=0.53, P>0.001). The mean APACHE II score in men was 10.04±5.8 and in women was 10.20±6.9, and according to the results of the independent t-test, there was no statistically significant difference between the two sexes (0.88). The mean APACHE II score was lower in patients with a history of dialysis (P=0.01), thyroid disease (P>0.001), hypertension (P>0.001), ischemic heart disease (P=0.04), and diabetes (P=0.02) were significantly higher. Conclusion: Patients with gastrointestinal bleeding, cough, shortness of breath, hemoptysis, and renal failure after COVID-19 infection, with a history of dialysis, thyroid disease, hypertension, and diabetes, and intubated patients had a significantly higher APACHE II score. A significant relationship was found between patients’ age and the APACHE II score. However, this index was not a suitable criterion for predicting death in COVID-19 patients.

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Satisfaction with nursing care and its related factors in patients with COVID-19

Cited by 6 publications

References 27 publications

Quality of nursing care: Predictors of patient satisfaction in a national sample

Quality of nursing care: Predictors of patient satisfaction in a national sample

Job satisfaction and its relationship with burnout among nurses working in COVID-19 wards: A descriptive correlational study

Mortality predictive value of APACHE II Scores in COVID-19 patients in the intensive care unit: a cross-sectional study

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