Satisfaction of patients attending a rural hospital of Darjeeling district in West Bengal, India

Agarwal, Priti; Biswas, Romy

doi:10.18203/2394-6040.ijcmph20172152

Cited by 4 publications

(8 citation statements)

References 4 publications

(8 reference statements)

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“…The doctor-patient communication scores in our study were almost similar to those of an Iranian study [26]. Lowest scores were seen in the financial subgroup in most of the studies [18,24,26], which was not calculated in our study because of the free treatment provided in our centers; PHCCs being governmental entity.…”

Section: Discussionsupporting

confidence: 78%

“…The average score for the time spent by our PHCC doctors (above three in both quarters) was more than that spent by the doctors in India (2.92) [18]. In India, a shorter consultation time is because of huge patient load [18,20]. The doctor-patient communication scores in our study were almost similar to those of an Iranian study [26].…”

Section: Discussionsupporting

confidence: 65%

“…A major improvement in the highly satisfied category was reported in the last quarter, highlighting the efforts of MOH. A majority of the study participants (83%) in the last quarter were satisfied with the treatment and care given to them in PHCCs, with a much higher satisfaction than 60% and 69% satisfaction rates mentioned in some previous studies conducted in Saudi Arabia [17] and India [18], respectively. Literature shows that the overall patients' satisfaction in some neighboring countries range between 60% and 80%, which was less than that of our study participants (83%) [17].…”

Section: Discussionmentioning

confidence: 69%

“…Another study conducted by Chakraborty et al [20] showed the average scores in each subscale to be almost consistent with our study findings. The average score for the time spent by our PHCC doctors (above three in both quarters) was more than that spent by the doctors in India (2.92) [18]. In India, a shorter consultation time is because of huge patient load [18,20].…”

Section: Discussionmentioning

confidence: 70%

“…It shows the trust and level of confidence Saudi population has on its public sector services. Agarwal and Biswas [18] and Chakraborty et al [20] highlighted the lack of services/facilities and equipment in the health centers as a major cause for dissatisfaction (42.4%). This is attributed to the lack of funding for the health care sector in developing countries [20].…”

Section: Discussionmentioning

confidence: 99%

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Patients’ Satisfaction after Primary Health Care Centers’ Integration with Ministry of Health Hospitals, Jeddah

Al-Sayali

Alsahafi

Mandoura

et al. 2019

JEGH

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A B S T R A C TIn today's competitive and media-influenced health care environment, resource utilization is driven by patient outcome.A key criterion to evaluate the quality of health care services is to assess patients' satisfaction. The objectives of this study were to compare patients' satisfaction in the first and last quarters after Primary Health Care Centers' (PHCCs) integration with Ministry of Health (MOH) hospitals in Jeddah, and to identify the factors contributing toward patient's satisfaction in first and last quarters. This cross-sectional study was conducted among patients visiting PHCCs in the first and last quarters. Randomly selected participants were interviewed using a validated closed-ended questionnaire, part of which also included modified Patient Satisfaction Questionnaire (PSQ18) with its subscales and standard cutoffs. Chi-squared test and multinomial logistic regression analysis were run to find the factors associated with satisfaction. The overall satisfaction in our study participants was 66.3% in the first quarter as compared with 83% in the last quarter. The mean scores of most PSQ18 subscales in the first and last quarters after the integration showed significant difference. Multinomial logistic regression analysis of the first quarter after integration showed three to fourfold increase in satisfaction of individuals who perceive an improvement in registration counters' load, cleanliness of centers, satisfaction with the staff 's behavior, and ease in referral as compared with non-satisfaction [OR 3.60 (p = 0.018); OR 4.33 (p = 0.001); OR 2.47 (p = 0.055); and OR 4.45 (p = 0.005), respectively]. However, in the last quarter those satisfied with the staff 's behavior (OR 2.48, p = 0.038), and dental facilities (OR 2.74, p = 0.043) had an odds ratio of ≥2. PHCCs integration with the hospitals is an effective strategy, which not only has improved functionality but has a significant effect on patient's satisfaction. Treating patients served by PHCCs integrated with hospitals is thus recommended.

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Section: Discussionsupporting

confidence: 78%

Section: Discussionsupporting

confidence: 65%

Section: Discussionmentioning

confidence: 69%

Section: Discussionmentioning

confidence: 70%

Section: Discussionmentioning

confidence: 99%

See 3 more Smart Citations

Patients’ Satisfaction after Primary Health Care Centers’ Integration with Ministry of Health Hospitals, Jeddah

Al-Sayali

Alsahafi

Mandoura

et al. 2019

JEGH

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Assessment of Patient Satisfaction with On-Site Point-of-Care Hemoglobin A1c Testing: An Observational Study

et al. 2021

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Introduction Poor glycemic control is a serious challenge in successful diabetes management. Given the low adherence and compliance with HbA1c testing frequency and the corresponding delay in the appropriate medication adjustment, point-of-care testing (POCT) for HbA1c provides an opportunity for better control of diabetes and higher patient satisfaction. The data with this regard are limited in Saudi Arabia. Therefore, we aimed to assess the level of patient satisfaction associated with the POCT service implementation for HbA1c and evaluate the differences between the number of requested and conducted HbA1c tests before and after POCT implementation and its effect on glycemic control in Saudi clinical practice. Methods We conducted a single-center ambispective descriptive cohort study in Riyadh, Saudi Arabia. This study had two phases: the retrospective phase (January 2017 to December 2017) and the prospective phase (January 2018 to December 2018). Patient satisfaction was assessed using the patient satisfaction questionnaire short form (PSQ-18) and on-site HbA1c point-of-care testing (HbA1c-POCT) satisfaction questionnaire. Results This study included 75 patients with diabetes (37% type 1, 63% type 2) with a mean age of 44.35 (± 17.97) years. The adherence to physician recommendations for HbA1c testing frequency increased from 24% to 85% (before and after POCT implementation, respectively). High levels of satisfaction across seven dimensions of PSQ-18 (77–88%) were reported towards the provided healthcare service after POCT implementation. Furthermore, a high level of agreement on the statements of the on-site HbA1c-POCT satisfaction questionnaire was also observed. Finally, the mean HbA1c level has significantly improved after POCT implementation compared to the traditional HbA1c laboratory testing before POCT implementation [8.34 ± 0.67 and 8.06 ± 0.62, respectively, p < 0.001). Conclusion HbA1c testing at POCT improved adherence to recommendations for HbA1c testing frequency for better glycemic control and higher patient satisfaction. POCT reduces turnaround time, improves glycemic control, and facilitates the decision-making process. HbA1c measurement with POC devices is recommended to be implemented in diabetes treatment centers. All of the described benefits of POCT come together to make HbA1c testing the most common procedure for diabetes management at the point of care. Supplementary Information The online version contains supplementary material available at 10.1007/s13300-021-01126-7.

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Patient satisfaction: Insights from the regional referral hospitals in Bhutan

Dorji,

Jamphel,

Kelzang

et al. 2024

Preprint

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Patient satisfaction is crucial for evaluating healthcare quality and guiding continuous quality improvement. Globally, patient satisfaction has been extensively studied; however, there is limited research on this topic in Bhutan, where the healthcare system is in the early stages of developing a quality-oriented culture. To address this gap, we aimed to evaluate patient satisfaction levels among different socio-demographic and clinical groups and identify the predictors of patient satisfaction in Bhutan. We retrospectively analysed archived patient satisfaction data from two tertiary healthcare centres in Bhutan: Mongar Eastern Regional Referral Hospital and Gelephu Central Regional Referral Hospital. The routine survey was conducted throughout April 2024 using a modified version of the Patient Satisfaction Questionnaire 18. The data were analysed using descriptive statistics, one-way ANOVA, and binary logistic regression. Our study revealed significant variations in patient satisfaction across socio-demographic and clinical groups. Ethnicity, occupation, and education level emerged as significant predictors of satisfaction. Sharchop and other ethnic groups; farmers, religious personnel, and other occupational groups; and illiterate individuals exhibited significantly higher satisfaction levels. While patient type, age, and marital status influenced satisfaction levels, they did not emerge as significant predictors when considering other variables. Overall, patient satisfaction in Bhutan was high, particularly in the financial domain; however, accessibility and convenience scored the lowest. Our findings underscore the importance of addressing socio-demographic disparities in patient satisfaction. With anticipated changes in the socio-demographic characteristics of the Bhutanese population, satisfaction levels may decline. Therefore, healthcare policy and decision-makers should implement targeted interventions to address these shifts. To enhance overall satisfaction, healthcare policymakers should focus on improving accessibility and convenience. Strategies such as establishing dynamic limits on free services, exploring private sector engagement in high-end services, and strengthening the healthcare workforce are essential for sustainable and quality healthcare service delivery.

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Satisfaction of patients attending a rural hospital of Darjeeling district in West Bengal, India

Cited by 4 publications

References 4 publications

Patients’ Satisfaction after Primary Health Care Centers’ Integration with Ministry of Health Hospitals, Jeddah

Patients’ Satisfaction after Primary Health Care Centers’ Integration with Ministry of Health Hospitals, Jeddah

Assessment of Patient Satisfaction with On-Site Point-of-Care Hemoglobin A1c Testing: An Observational Study

Patient satisfaction: Insights from the regional referral hospitals in Bhutan

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