Patients’ Satisfaction after Primary Health Care Centers’ Integration with Ministry of Health Hospitals, Jeddah

Al-Sayali, Mashal Mesfer; Alsahafi, Abdullah J.; Mandoura, Najlaa; Shah, Hassan Bin Usman; Rashid, Ola Akram Abdul; AlSharif, Khalid; Zayed, Amany Hamed Abo; Ibrahim, Adel; Alzahrani, Abdullah M.; Al-Garni, Fatima; Alali, Mahmoud Madani; Algarni, Abdullah; Assiri, Mohammed A.; Mohammad, Assiri Ibrahim

doi:10.2991/jegh.k.190522.001

Cited by 16 publications

(21 citation statements)

References 22 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The second portion addressed general service satisfaction, which was separated into three sub-sections: (a) satisfaction with registration and reception (two items on registration time and public relations services), (b) general hospital facilities (four items about the hospital's peacefulness, cleanliness, physical facilities, and overall patient opinion of the facility), and (c) nurse care (three items on courtesy, cooperation, and respect). The elements of second portion of the questionnaire were adapted from another published article ( 26 ). The third portion included a total of seven items to evaluate patients' satisfaction with the pharmacy services, including medication supply and availability; patient counseling; resolving medication-related problems; setting-specific structural issues; and general pharmacy services.…”

Section: Methodsmentioning

confidence: 99%

Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective

Alhomrani

Alsanie²,

Abdulaziz³

et al. 2022

Front. Public Health

View full text Add to dashboard Cite

Psychological problems affect a sizable portion of the population, and they require special care. In the current study, we aimed to assess patient satisfaction with the healthcare system at one of the multispecialty hospitals in Riyadh, Saudi Arabia, as well as to identify potential factors that can have an impact on patient satisfaction. A validated pre-tested questionnaire including features to evaluate general hospital services (HS-6 items), nursing services (NS-3 items), pharmacy services (PS-7 items), and a standard patient satisfaction questionnaire (PSQ-18 item) was administered to patients who had been receiving therapy for their psychological disease for the past 3 months. Using binary and multiple regression analysis, the strengths of the associations between sociodemographic factors and patient satisfaction measures were evaluated. The results were expressed as adjusted odds ratios (AOR), which were deemed significant when the P value was < 0.05. Sixty-six percent of the 258 study participants were men, and sixty percent of them were between the ages of 18 and 35 years. The bulk of survey respondents (74%) were employed, married, and well–educated. Our research revealed that those who were employed (AOR, HS-2.5; NS-2.65, PS-2.32), have a higher education (AOR, HS-2.23, NS-2.63, PS-2.82), male gender (AOR, HS-1.12, NS-1.08, PS-1.86) and between the ages of 18 and 35 years (AOR, HS-1.48, NS-1.53, PS-1.67) were more likely to be satisfied with general hospital, nursing, and pharmacy services. Further, those who were married had 1.43 and 1.21 times more chance of satisfaction with the pharmacy and nursing services, respectively, compared to singles. Additionally, those with employment had odds of being satisfied that were 2.4 times higher, highly educated individuals had odds that were 2.1 times higher, participants between the ages of 18 and 35 had odds that were 1.51 times higher, and men had odds that were 1.41 times higher on the patient satisfaction questionnaire scale (PSQ-18). Overall, the study participants' satisfaction with general hospital, nursing, and pharmacy services was 70, 76.3, and 83.3%, respectively, compared to only 61.2% on the PSQ-18. Participants in the survey awarded the hospital amenities, pharmacy services, and nursing care high ratings. The medical care, however, fell short of expectations. The study's findings suggest that action needs to be taken to enhance healthcare system services, particularly in the psychological departments of the medical organization.

show abstract

Section: Methodsmentioning

confidence: 99%

Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective

Alhomrani

Alsanie²,

Abdulaziz³

et al. 2022

Front. Public Health

View full text Add to dashboard Cite

show abstract

“…49 Integrating PC with hospitals improved PS and experience. 50 The study showed that, after the integration of PC with local hospitals, there was a significant improvement in satisfaction levels in every functional domain, such as overcrowding at the registration counters, overall improvement in PC cleanliness, improved overall general behavior of the staff, and promptness of services. 50 With regards to staff operation, on the contrary, satisfaction was seen as high with laboratory, pharmacy, radiology, and dental staff and services as well as with physicians, 29 while seen as not significantly related to receptionists' communication.…”

Section: Organizational Characteristicsmentioning

confidence: 95%

Patient satisfaction of primary care services in Gulf Cooperation Council Countries: A scoping review

Alhenaidi,

Al Nadabi,

Al‐Haqan

et al. 2023

J of Gen and Family Med

View full text Add to dashboard Cite

Patient satisfaction (PS) is an essential element in evaluating and improving healthcare systems. Few studies have gathered evidence about patient satisfaction with primary care (PC) services in the Gulf Cooperation Council (GCC) countries. Therefore, it is important to review the existing literature examining PS with PC services in the GCC countries. This scoping review was conducted for primary data studies published between 2000 to March 2022. Out of 4461 screened articles, 37 met the inclusion criteria. Most studies were conducted in Saudi Arabia and were of cross sectional methodology. PS with primary care in the GCC is affected by multiple provider‐related and patient‐related factors and users are generally satisfied with the service provided. Future research should focus on the effects of the factors that were not explored and validate the existing results.

show abstract

“…For laboratories under CBAHI standards, there are a total of 11 standards (56 substandard) covering the expected laboratory functions for diagnosis, treatment monitoring, evaluation, and plans for future decisions. Most of the published studies related to CBAHI standards implementation and outcomes in PHCs were focusing mainly on patient satisfaction outcomes, which is an important quality improvement tool to measure the patient experience journey [17].…”

Section: The Role Of Saudi Central Board For Accreditation Of Health Institutes (Cbahi) In Harmonizing the Healthcare Servicesmentioning

confidence: 99%

Clinical laboratory services for primary healthcare centers in urban cities: a pilot ACO model of ten primary healthcare centers

et al. 2021

View full text Add to dashboard Cite

Background Primary healthcare centers (PHC) ensure that patients receive comprehensive care from promotion and prevention to treatment, rehabilitation, and palliative care in a familiar environment. It is designed to provide first-contact, continuous, comprehensive, and coordinated patient care that will help achieve equity in the specialty healthcare system. The healthcare in Saudi Arabia is undergoing transformation to Accountable Care Organizations (ACO) model. In order for the Kingdom of Saudi Arabia (KSA) to achieve its transformational goals in healthcare, the improvement of PHCs’ quality and utilization is crucial. An integral part of this service is the laboratory services. Methods This paper presents a pilot model for the laboratory services of PHC's in urban cities. The method was based on the FOCUS-PDCA quality improvement method focusing on the pre-analytical phase of the laboratory testing as well as the Saudi Central Board for Accreditation of Healthcare Institutes (CBAHI) gap analysis and readiness within the ten piloted primary healthcare centers. Results The Gap analysis, revealed in-consistency in the practice, lead to lower the quality of the service, which was seen in the low performance of the chosen key performance indicators (KPI's) (high rejection rates, lower turn-around times (TAT) for test results) and also in the competency of the staff. Following executing the interventions, and by using some of the ACO Laboratory strategies; the KPI rates were improved, and our results exceeded the targets that we have set to reach during the first year. Also introducing the electronic connectivity improved the TAT KPI and made many of the processes leaner. Conclusions Our results revealed that the centralization of PHC's laboratory service to an accredited reference laboratory and implementing the national accreditation standards improved the testing process and lowered the cost, for the mass majority of the routine laboratory testing. Moreover, the model shed the light on how crucial the pre-analytical phase for laboratory quality improvement process, its effect on cost reduction, and the importance of staff competency and utilization.

show abstract

Patients’ Satisfaction after Primary Health Care Centers’ Integration with Ministry of Health Hospitals, Jeddah

Cited by 16 publications

References 22 publications

Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective

Satisfaction of psychologically impaired patients with health-care services: A Saudi Arabian perspective

Patient satisfaction of primary care services in Gulf Cooperation Council Countries: A scoping review

Clinical laboratory services for primary healthcare centers in urban cities: a pilot ACO model of ten primary healthcare centers

Contact Info

Product

Resources

About