Satisfaction level of intermodal public transport passengers at Duri Station, Jakarta Indonesia

Abstract

Public transportation is part of the urban transportation system in creating an integrated city to serve the needs of the population. Intermodal facilities function to connect passengers to the transportation network, and also strive for a comfortable, safe, and efficient movement of passengers between various modes of transportation. The quality of the public transportation service system is closely related to passenger satisfaction through service quality assessment. The train station (commuter line) serves and becomes a place to come and go for passengers who lives and aim to various parts of the Jabodetabek metropolitan area, besides that it also accommodates mode-shift activities between rail and road transportation service networks. Duri Station in West Jakarta was chosen as a case study because to get to and leave Puri Station, the passengers need another mode. The purpose of this study was to determine the level of intermodal transportation services at Duri Station. The indicators used are reliability, comfort and safety. The method used in this research is descriptive quantitative analysis method using a Likert Scale to measure the opinions or perceptions of passengers on the level of intermodal transportation services at Duri Station. The number of respondents is determined using the Slovin formula, from the calculation results there are 100 respondents, while the survey of respondents was conducted using Google Forms. The results of this study indicate that the level of reliability of intermodal transportation from the types of modes available, waiting time, information on stop locations, and transportation rates is declared good by passengers. The level of comfort is considered poor by passengers due to the unavailability of waiting places for advanced public transport and a roof that is shaded from the heat or rain and the safety level of passengers when changing modes of transportation is considered good by passengers.

A Methodological Framework Based on a Quantitative Assessment of New Technologies to Boost the Interoperability of Railways Services

“…The methods of the assessment and evaluation of satisfaction levels in USI surveys considering user needs and expectations are divided into six levels: strongly disagree (lowest satisfaction), disagree, neither agree nor disagree, agree, strongly agree (highest satisfaction) and no opinion (lack of opinion) [8,28]. In addition, this evaluation collects the socio-demographic information (illustrated in Appendix C) of the traveler to conduct an intersectional analysis [8,32].…”

The study of social inclusion and gender equality on public transport satisfaction: Case of Metropolitan Jakarta

“…Recognized studies such as Sukwadi evaluated the MRT Jakarta but only for the transit system and did not evaluate the first mile/last mile (FMLM) quality [18]. While Pelangi [49], Rifai [50], and Nagari [51] are evaluating the satisfaction of the terminus in Duri Kepa and Dukuh Atas, and Kali Besar corridor. Meanwhile, Israeli [52] evaluated the satisfaction for the feeder of the LRT which is similar to paratransit, and Prabantari [53] tested the satisfaction level of Trans Jakarta passengers with only a few attributes (five) and only forty respondents.…”