Satisfaction is a function of users of logistics services in e-commerce

Vasić, Nebojša; Kilibarda, Milorad; Andrejić, Milan; Jović, Srđan

doi:10.1080/09537325.2020.1849610

Cited by 29 publications

(41 citation statements)

References 54 publications

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“…This change was commonly observed in most clusters, showing either statistical significance or marginal significance. Stable and high-quality delivery in EC platforms is significant for the evolution and persistence of platform-based markets ( Inoue et al., 2019 ) and is related to consumer satisfaction ( Chen et al., 2011 ; Vasić et al., 2021 ). We consider that the increase in acceptance of package drops significantly contributes to these aspects.…”

Section: Discussionmentioning

confidence: 99%

“…Naturally, the concern with delivery services is not restricted to these examples. The content of delivery services can be associated with consumers’ satisfaction ( Chen et al., 2011 ; Vasić et al., 2021 ). Specifically, delivery plays a role in mediating the effect of customer experience of an EC platform (website or application) on consumer satisfaction ( Vakulenko et al., 2019 ).…”

Section: Literature Reviewmentioning

confidence: 99%

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Changes in consumer dynamics on general e-commerce platforms during the COVID-19 pandemic: An exploratory study of the Japanese market

Inoue

Hashimoto

2022

Heliyon

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This study analyzed the changes in consumers' use dynamics of general e-commerce (EC) platforms (e.g., Amazon.com) during the coronavirus disease 2019 (COVID-19) pandemic. We initially supposed that the significance of consumer benefits, including pricing, product variety, and delivery services, on the platforms would decrease and the value of using an EC platform itself would increase due to the pandemic, based on which we conducted a comparative analysis of questionnaire data from 2,119 Japanese consumers who use general EC platforms. The data were obtained in November 2018 and January 2021. Our analysis has two parts, the first designed as a conjoint analysis to statistically analyze the changes in consumers' sense of values for pricing, variety of goods, stability and quality of delivery services, and basic benefits of using EC platforms; and the second part designed to statistically analyze the changes in comprehensive items when using EC platforms. We categorized the dataset into men and women and further clustered them based on the patterns of consumers' sense of factors when using EC platform. The analysis results were inconsistent with our initial supposition, in that a nonnegligible proportion of consumer clusters showed an increase in the significance of factors, including pricing, product variety, and delivery service, and a decrease in the basic benefits of using EC platforms. Regarding the results of the analysis of comprehensive items, the only commonly observed change for most clusters of both men and women was an increase in the use of package drop. The results indicate that changes in consumers' sense of using EC platforms due to the pandemic were not as simple as supposed because the pandemic caused various changes in the need mechanism of consumers of EC platforms.

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Section: Discussionmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Changes in consumer dynamics on general e-commerce platforms during the COVID-19 pandemic: An exploratory study of the Japanese market

Inoue

Hashimoto

2022

Heliyon

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“…In practice, it is a very common case that employees from sectors with lower promotion opportunities move to companies from sectors with higher advancement opportunities; this division is also characterized by significant differences in the working environment, which is much more uncertain, stressful and demanding in the first group [50]; this is precisely the basis of action aimed at increasing employee satisfaction and retaining employees, and moreover, companies in the second group predominantly operate in the domestic market where requirements are much more predictable and easier to manage. Companies dealing with international logistics, freight forwarding and transport as well as contract logistics-3PL, need to improve the working environment, atmosphere and opportunities to advance with a series of actions [51]; moreover, managers must focus on creating sustainability culture [52]. First of all, it is necessary to change the agreed (promised) deadlines for clients, which are often for no reason unreasonably short and difficult to achieve; this would greatly reduce the stress resulting from short deadlines.…”

Section: Practical and Theoretical Implicationsmentioning

confidence: 99%

Job Satisfaction and Labor Fluctuation: A Case Study in the Logistics Sector in Serbia

2022

Self Cite

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Background: There is a growing need for logistics professionals in different positions and with different competencies. The key question is how to attract and retain a highly skilled workforce. The purpose of this research is to determine what factors and how they affect employee’s satisfaction and loyalty in the logistics sector in the Serbian market; Methods: The impact of company size, primary business activity and employee position on labor loyalty and fluctuation were examined. The research hypotheses were tested on the basis of data obtained from a web survey that included 270 respondents from different industrial sectors in the Serbian market. Linear regression was used for hypothesis testing; Results: The results showed, among other things, that salary and advancement possibility are the main motives for changing jobs. The importance of basic professional knowledge acquired at the faculty for employment and working in various companies was confirmed; Conclusions: There are no papers in the literature that investigate job satisfaction and employee turnover in the logistics market. The results of this research, on the one hand, provide useful and accurate information for decision-making in order to improve the situation in the observed market, while on the other hand, provide an excellent basis for future research.

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“…It is undeniable the importance of technology as one of the elements that increase the productivity of a company. In a highly competitive environment, managers are required to use the optimal technology for their company [16]. According to [12], the technological factors consist of several indicators, for example, the perceived benefits, suitability, and cost influence the decision to adopt ecommerce.…”

Section: Technologymentioning

confidence: 99%

“…In the area of human resources and capabilities, both technological and managerial capabilities have been analysed and realized following criteria that focus on the importance of competitive advantage and its sustainability [23], [24]. By introducing the most appropriate technology, it should be able to reduce costs and improve quality [16]. Through technology, firms create value, as well as capacity for development, specialization, and ultimately create a competitive advantage for the firm [25].…”

Section: Competitive Advantagementioning

confidence: 99%

The Determinant Factors of Food and Beverage Small and Medium Industries Competitive Advantage that Mediated by E-Commerce Adoption Level in Bogor

Octora¹,

Kurniawan²,

Gultom³

et al. 2021

IJETAE

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The research aims to examine the determinant factors of culinary Small-and-Medium Industries (SMIs) competitive advantage that mediated by e-commerce adoption level in Bogor. This research uses a quantitative approach using Structural Equation Modelling. The primary data is collected using online questionnaires. The population size is 360 culinary SMIs that already used e-commerce. The sampling technique is using purposive sampling. The sample size determination method is using Slovin’s formula with 85% confidence level and the sample size in this study is 42 culinary founders. The data analyse using Smart PLS 3.0. Based on the data analysis, the top management is the only determine the SMIs to adopt e-commerce for each ecommerce adoption level. For adoption level 1, the ecommerce adoption affects growth and quality. For adoption level 2, the e-commerce adoption affects quality, growth, and differentiation. For adoption level 3, the e-commerce adoption affect growth. For adoption level 4, the e-commerce adoption affects growth, differentiation, quality, and cost reduction. the e-commerce adoption level, the cost reduction, company differentiation, sales growth, and quality. Keywords— Small-and-Medium Industry; culinary industry; e-commerce adoption level; TechnologyOrganization-Environment; competitive advantage

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Satisfaction is a function of users of logistics services in e-commerce

Cited by 29 publications

References 54 publications

Changes in consumer dynamics on general e-commerce platforms during the COVID-19 pandemic: An exploratory study of the Japanese market

Changes in consumer dynamics on general e-commerce platforms during the COVID-19 pandemic: An exploratory study of the Japanese market

Job Satisfaction and Labor Fluctuation: A Case Study in the Logistics Sector in Serbia

The Determinant Factors of Food and Beverage Small and Medium Industries Competitive Advantage that Mediated by E-Commerce Adoption Level in Bogor

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