Job Satisfaction and Labor Fluctuation: A Case Study in the Logistics Sector in Serbia

Abstract

Background: There is a growing need for logistics professionals in different positions and with different competencies. The key question is how to attract and retain a highly skilled workforce. The purpose of this research is to determine what factors and how they affect employee’s satisfaction and loyalty in the logistics sector in the Serbian market; Methods: The impact of company size, primary business activity and employee position on labor loyalty and fluctuation were examined. The research hypotheses were tested on the basis of data obtained from a web survey that included 270 respondents from different industrial sectors in the Serbian market. Linear regression was used for hypothesis testing; Results: The results showed, among other things, that salary and advancement possibility are the main motives for changing jobs. The importance of basic professional knowledge acquired at the faculty for employment and working in various companies was confirmed; Conclusions: There are no papers in the literature that investigate job satisfaction and employee turnover in the logistics market. The results of this research, on the one hand, provide useful and accurate information for decision-making in order to improve the situation in the observed market, while on the other hand, provide an excellent basis for future research.

Faktor-Faktor Yang Mempengaruhi Job Performance Pada Perusahaan Freight Forwarder Di Jakarta

“…Job satisfaction didefinisikan sebagai tingkat kepuasan seseorang terhadap pekerjaannya yang dapat diukur dari bagaimana seseorang merasa senang dan terlibat dalam pekerjaan yang dilakukan, serta bagaimana pekerjaan tersebut dapat memenuhi kebutuhan dan harapan mereka. Terdapat banyak penelitian mengenai job satisfaction yang dilakukan oleh para peneliti terdahulu, antara lain: (Loan, 2020), (Nurrohmat & Lestari, 2021), dan (Andrejić et al, 2022) yang menunjukkan bahwa job satisfaction memiliki pengaruh positif dan signifikan terhadap tingkat job performance. Job satisfaction pada seseorang yang bekerja adalah salah satu faktor penting yang perlu diperhatikan karena dapat mempengaruhi job performance.…”

Systematic Literature Review on the Job Satisfaction of Employees in the Logistics Industry

“…One of the key conditions for keeping employees is job satisfaction (Andrejić et al, 2022). Job satisfaction is when employees feel their work is valuable and important, hence reducing the intention to turnover.…”

“…The logistics industry is characterized by a highly competitive market that is constantly changing. Changes at the global, regional, and national levels have an immediate impact on the logistics sector (Andrejić et al, 2022).…”

“…The expansion of international trade increases demands for transportation and logistics services, as well as for human resources (Hitka, et al, 2021). Recently, one of the major issues in logistics has been identified as labour and retaining high-quality human resources is a challenge for businesses, especially when it comes to individuals who have shown their abilities and completed professional training (Andrejić et al, 2022;Ližbetinová, Lejsková, et al, 2021). Furthermore, most business owners face the toughest challenges to motivate their employees and increase their performance (Ližbetinová, Lejsková, et al, 2021).…”

Different Approaches for Performance Appraisal and Bonus Calculation: The Case of Truck Drivers

“…For example, the goal may be to make the bonus more available for a larger number of drivers with smaller amounts, or for a smaller number of drivers with a larger amounts. On the one side, it is good to cultivate a competitive spirit, while on the other side, it is not good to set high goals that cause dissatisfaction among workers [2,3]. Also, the distribution of bonuses depends on the total financial resources allocated for it.…”