Satisfaction as a determinant of tourist expenditure

Jurdana, Dora Smolčić; Frleta, Daniela Soldić

doi:10.1080/13683500.2016.1175420

Cited by 47 publications

(25 citation statements)

References 48 publications

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“…The respondents who stay longer in the destination tend to spend less per day per person in comparison with those whose stay is shorter. In support of this result, other studies have also demonstrated the negative relation of length of stay with daily tourist expenditure (Cannon and Ford, 2002;Disegna and Osti, 2016;Nicolau andMas, 2005, Smolčić Jurdana andSoldić Frleta, 2017). Furthermore, it was found that the light spenders staying in the hotel tend to spend more than those staying in other types of accommodation.…”

Section: Results Of the Econometric Modelssupporting

confidence: 61%

Analysing off-season tourist expenditure

Frleta

2017

EJTR

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The majority of researches deal with the issue of micro-level expenditure in the high season, leaving off-season expenditure an under-researched topic. Moreover, the relationship between tourist satisfaction and expenditure has been also rarely explored. Thus, the aim of this study is to determine the factors that influence the off-season expenditure levels of light spenders and heavy spenders. Among the set of predictors, various dimensions of satisfaction were tested as possible off-season expenditure predictors. Descriptive analysis was used for sample profiling, independent t-tests were conducted to determine significant differences between light and heavy spenders in terms of their characteristics, and Principal Components Analysis (PCA) was applied to identify the dimensions of tourist satisfaction with the destination’s offering. In the end, multiple regression analyses were made to identify the expenditure determinants of light and heavy spenders. The main findings indicate that different predictors influence the daily off-season expenditure levels of light and heavy spenders. When it comes to light spenders, among the set of other significant predictors, it was found that those who are more satisfied with the cleanliness and preserved environment tend to spend more in the destination in comparison with those who are less satisfied with this dimension. In the case of heavy spenders, the results revealed that satisfaction with safety, quality and hospitality turned out to be a statistically significant predictor of their daily off-season expenditure.

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Section: Results Of the Econometric Modelssupporting

confidence: 61%

Analysing off-season tourist expenditure

Frleta

2017

EJTR

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“…The results revealed that the average daily expenditure per person was 83.9€ (Table 3), higher than the results obtained in previous researches on tourist expenditure in this destination. The results of a research conducted by Smolčić Jurdana and Soldić Frleta (2016) in the same destination show that during the 2014 summer season the average daily expenditure per person was 77.8€, while the total expenditure during the whole stay per person was higher (451.5€) than in the present study. This could be explained with a fact that these destinations have put efforts in enhancement of their offering during the off-season in the last couple of years.…”

Section: Socio-economic Characteristics Of the Samplecontrasting

confidence: 39%

“…Furthermore, in recent years satisfaction has begun to be used in studies that aim to explain tourism expenditure (Cárdenas-García et al, 2016). Some authors found that more satisfied tourists tend to spend more (Chen and Chang 2012;Craggs and Schofield, 2009;Kim et al, 2010;Smolčić Jurdana and Soldić Frleta, 2016;Zhang et al, 2010), while the results of Wang and Davidson's (2010) research indicate that satisfaction with a trip is not significantly associated with total tourist spending. Nevertheless, no solid conclusions can be made in this regard since only few studies have attempted to investigate the impact of satisfaction on tourist expenditure.…”

Section: Literature Review -Tourist Satisfactionmentioning

confidence: 63%

Assessment of Destination’s Tourism Offering in the Off-Season

Jurdana¹,

Frleta²,

Župan³

2017

Tourism in Southern and Eastern Europe 2017: Tourism and Creative Industries: Trends and Challenges

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Purpose -This paper presents tourist attitudes regarding the off-season tourism offering of Rijeka and the Opatija Riviera, a seaside destination hosting about 2.2 million overnight stays per year. Since more than 54% of these stays are concentrated in the summer season, the destination is facing an issue of high seasonality. Therefore, an active approach is required that would result in higher tourist satisfaction in the off-season and bring about seasonality smoothing. Thus, the primary purpose of this study was to examine tourist perceptions of the tourism offering in the off-season with an emphasis on identifying the critical destination attributes that need to be improved. In that context, creative approach in creating tourism offering should be taken in terms of more appealing and innovative but still authentic tourism products. Design -A tourist on-site survey was conducted from January to May 2016. The assessment was carried out on a sample of 358 tourists who visited this destination. Methodology -Descriptive statistical analysis was performed on the socioeconomic, demographic and travel-related characteristic variables to obtain frequencies. T-test was performed to find out whether there are any significant differences between importance and satisfaction levels for each of the 22 attributes. IPA was performed to identify the critical performance factors that need to be addressed. Findings -T-test results confirmed that the majority of attributes of the destination offering (19 out of 22 attributes) have statistically significant negative gap scores indicating that satisfaction with those attributes is less than their importance to the respondents. IPA analysis produced fairly clear implications for management in the case of Rijeka and the Opatija Riviera in the offseason. Originality of the research -In this field of research, the novelty lies in investigating satisfaction with a variety of attributes of Rijeka and the Opatija Riviera's offering during the off-season.

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“…Furthermore, Chen et al (2016) and Nawijn (2011) reported tourism satisfaction as a determinant of overall life satisfaction. In addition, several authors reported that satisfied tourists tend to spend more in comparison with those who are less satisfied (Serra et al, 2015;Smol ci c Jurdana and Soldi c Frleta, 2017;Zhang et al, 2010). Moreover, Chen et al (2016) pointed out that other different variables may also affect customer satisfaction, including customer motivation, personality and previous travel experience and, therefore, should be additionally explored.…”

Section: Literature Overview On Tourist Satisfactionmentioning

confidence: 99%

Seasonal variation in urban tourist satisfaction

Frleta

Jurdana

2018

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Purpose The purpose of this study is to detect the differences in satisfaction levels with regard to different elements of the city tourism offering during the season and off-season. Furthermore, the aim is to find out what factors determine the satisfaction of season and off-season tourists. Design/methodology/approach This paper is based on the results of a survey conducted during 2016 in Opatija and Rijeka (Croatia). The analyses were conducted on a sample of 1,249 respondents. Data analysis included principal component analyses, ANOVA and series of regression analyses. Findings Results confirmed that there is a significant difference in overall satisfaction, as well as in all five satisfaction dimensions, between tourists visiting the cities during the season and those visiting in the pre- and post-season. In addition, simple regression analyses revealed that tourists staying in those cities during the peak season expressed a statistically significant higher level of satisfaction than those visiting in the pre- and post-season. However, no statistically significant difference was found in overall satisfaction and in four out of five satisfaction dimensions, between pre- and post-season tourists. Practical implications The findings have relevant implications for destination managers in their further decisions aimed at developing a more satisfactory tourism offering in the season and off-season. Originality/value The main contribution of this paper lies in the connection between tourist satisfaction and the season of their visit, as previous studies have rarely considered the season when analysing tourist satisfaction with the destination offering.

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Satisfaction as a determinant of tourist expenditure

Cited by 47 publications

References 48 publications

Analysing off-season tourist expenditure

Analysing off-season tourist expenditure

Assessment of Destination’s Tourism Offering in the Off-Season

Seasonal variation in urban tourist satisfaction

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