Satisfaction and associated factors towards inpatient health care services among adult patients at Pawie General Hospital, West Ethiopia

Abstract

Introduction Improving the quality of services is the primary goal of the Ethiopia reform program to satisfy patients. Patient satisfaction is an attitude resulting from a person’s general orientation towards a total experience of health care. According to world health organization consumer satisfaction is playing an increasingly important role in the quality of care reforms and health-care delivery more generally. Objective To assess patient’s satisfaction and associated factors with health care services among admitted patients in Pawie General Hospital, Benishangul Gumuze Region, West Ethiopia, 2020 Methods Institution based cross-sectional study was conducted among adult patients admitted to Pawie General Hospital. A systematic random sampling technique was employed to recruit 334 participants and a structured interviewer-administered questionnaire was used to collect data. Data were entered into Epi Data version 3.1, analyzed using SPSS version 23, and presented in tables and graphs. Bivariable and multivariable logistic regressions were computed to identify factors associated with patient satisfaction. P-values < 0.05 and adjusted odds ratios were used to declare the significance and strength of the association. Result The overall patient’s satisfaction towards inpatient health care services at Pawie General Hospital was 60.8% with 95% CI (55.4, 65.9). Factors like admission ward [AOR = 2.60; 95% CI (1.34, 5.03)] and privacy [AOR = 12.5; 95% C I (2.89, 54.1)] were significantly associated with patient’s satisfaction. Conclusion The satisfaction level of patients admitted to Pawie General Hospitals was low. Admission ward and perceived privacy assured were factors significantly associated with patient satisfaction among patients admitted to Pawie General Hospital. The hospital administration system is better to work together to fill the gaps identified and improve the level of patient satisfaction.

Adult Patient Satisfaction With Nursing Care Services and Associated Factors Among Admitted Patients at Saint Paul’s Hospital Millennium Medical College, Addis Ababa, Ethiopia, 2022: a Cross-sectional Study

“…The difference could be due to the variation in the level of need and expectations for nursing care services. This study's ndings, however, are lower than those of studies conducted in England (60%) (16) and Pawie General Hospital in Benishangul Gumuze Region, West Ethiopia (68.8%) (17). The difference could be due to the subjective nature of satisfaction and/or study, may be due to the difference in the operationalization of satisfaction and the techniques to determine satisfaction status.…”

Patient Satisfaction With Healthcare Service Quality and Its Associated Factors at One Polyclinic in Hanoi, Vietnam

“…The outpatient satisfaction (53.3%) was low when compared to previous studies on inpatients which ranged from 60% to more than 90% [ 1 , 15 , 20 ]. This low rate may be explained by the short time using healthcare services and the day-time treatment service.…”

“…By summing up the response of 39 questions, the scores more than or equal to the mean score were categorized as satisfied and those less than the mean were categorized as unsatisfied. So, the mean score was used as the cut-off value [ 15 ]. The independent variables include socio-demographic characteristics such as age, gender, education, occupation, economic status, and health insurance status.…”

Patients Satisfaction with Pharmaceutical Care and Associated Factors in the Southwestern Ethiopia

“…An evaluation of patient satisfaction with service provided in the health care system has been globally recognized as the measure of health care service quality. [22][23][24] However, there is a lack of research findings that indicate patient satisfaction with newly implemented PC service, particularly in developing countries including Ethiopia. In addition, it has recently been suggested that the quality of PC is closely linked to patient satisfaction as it will affect therapeutic outcome and patient retentions.…”

“…21 The evaluation of patient's satisfaction, an integral healthcare quality component, is a very important indicator of quality assessment in a health care system as it offers information on the provider's success at meeting the expectations of most relevance to the client and a key determinant of patients' perspective behavioural intention. [22][23][24] In Ethiopia, PC service has been newly implemented in different public hospitals in which Jimma University Medical Center is a pioneer in launching of the service. 25 Currently, in accordance with the National Clinical Pharmacy Service Directive developed by the Federal Ministry of Health of Ethiopia, PC services are being provided by clinical pharmacists, which includes patient assessment, developing care plan, and follow up and evaluation for continuous care of patients.…”