Sales price and service level on a dedicated online service platform: The dynamics under competing reference quality

Platform Service Supply Chain Network Equilibrium Model with Data Empowerment

“…Therefore, platform operators may have freeriding behavior and are only willing to invest a fixed data empowerment cost to ensure the basic service quality. In this case, service providers should consider changing the profit distribution mode with platform operators and adopting a more reasonable revenue sharing strategy or cost-sharing strategy, so that platform operators can also actively participate in service quality improvement activities [31,58]. At the same time, platform operators should provide corresponding support to service providers and strengthen cooperation.…”

“…Lin et al [27] defined the service supply chain using the platform's strategy as the PSSC. At present, scholars' research on PSSC mainly focuses on service quality management [17,28,29], competition and cooperation strategy [30,31], coordination mechanism design [19,32], and risk management [18,20]. With the rapid development of digital technology, data has become an important resource for supply chain members to obtain competitive advantage [33].…”

Dynamic Pricing and Logistics Service Decisions for Crowd Logistics Platforms with Social Delivery Capacity

“…He et al [32] derived the optimal service levels for the platform and the hotel in three modes, including decentralized, cost-sharing, and integrated modes. Liu et al [33] proposed an optimal control model considering the impact of sales price and service level on immediate demand and taking the service level of the competing platform as a reference quality. Peng et al [34] assumed that platform operators empower service providers to improve service quality, and the equilibrium conditions of the whole network are obtained based on variational inequality and equilibrium theory.…”