Safety and Security Perception as Strategic Issues for Hospitality Companies

Cró, Susana; Calisto, Maria de Lurdes; Martins, António Miguel; Simões, José Manuel

doi:10.4018/978-1-5225-9936-4.ch007

Cited by 10 publications

(9 citation statements)

References 81 publications

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“…Specialists rightly point out that the study of the impact of crime on the hospitality and tourism industry in the EU is part of the global discourse. In general, studies can relate to: a) general issues and trends (for example, Cró et al, 2020;Kordić et al, 2019); b) the situation in the EU (for example, Gheorghe, 2020;Vakhitova et al, 2022); c) the situation in particular EU member states (for example, Choe and Lugosi, 2022;Norio, 2021;Paliska et al, 2020). One can agree with the conclusion that crime and tourism are mutually dependent (Recher and Rubil, 2020;Zhang and Xiang, 2021).…”

Section: Discussionmentioning

confidence: 94%

The Impact of the Crime Rate on the Hospitality and Tourism Industry in the Eu Countries

Shchokin¹,

MAZIYCHUK²,

MYKHAILYK³

et al. 2023

GTG

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Tourism is the largest service industry in the world. The direct and reverse relationship between crime and tourism significantly affects the economy, society and individuals. Studying this impact is necessary for the state policy making and the organization of law enforcement agencies. The aim of this study was to determine the specifics of the criminal situation in the hospitality and tourism in the EU. The research involved system approach, descriptive analysis, systematic sampling, doctrinal approach, statistical analysis and forecasting as research methods. The results of specialized studies were summarized, and the lack of a comprehensive background for effective law enforcement was revealed. The main trends of the European tourism industry were identified. General European trends regarding the impact of crime on the tourism industry were revealed: a positive correlation of the security index with terrorist attacks; the relationship between the statistical significance of migration processes and the peculiarities of human trafficking in particular EU countries. The theoretical and practical problems of imperfect statistics on tourism-related crimes were confirmed. An approach to the preventive policy principles in the tourism industry was presented. The impact of crime on the hospitality and tourism is a multidimensional problem that requires the development of special preventive policies. The prospects for improving crime prevention in the tourism sector are related to the improvement of the practice of registering crimes and attracting additional opportunities for the public and subjects of the tourism industry. Prospects for further research include identifying the relationship between crime and various types of tourism.

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Section: Discussionmentioning

confidence: 94%

The Impact of the Crime Rate on the Hospitality and Tourism Industry in the Eu Countries

Shchokin¹,

MAZIYCHUK²,

MYKHAILYK³

et al. 2023

GTG

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“…The social impact of NFC smart locks, from the perspective of Covid-19, has subsequent important contributions: NFC smart locks avoid human touch on the lock body, reducing the risk of cross-contamination (Cró et al , 2020); security issues, NFC uses a code to unlock the door, which is a one-person code. This prevents others from entering, while the information of travellers is virtual information to avoid loss of personal information (Rosa et al , 2021); and These advantages contribute to the opening of NFC door locks and increase the degree of market demand (Starek et al , 2020).…”

Section: Discussionmentioning

confidence: 99%

“…NFC smart locks avoid human touch on the lock body, reducing the risk of cross-contamination (Cró et al , 2020);…”

Section: Discussionmentioning

confidence: 99%

“…The research approach used a mixed research methodology. Although it increases the difficulty of the research, it is well suited to new product research (Cr o et al, 2020;Kautsarina et al, 2020). The integration of numerical and subjective data collection is used to provide a more intuitive picture of the product's effectiveness in use through experimental Source: Author's own creation methods.…”

Section: Methodological Implicationmentioning

confidence: 99%

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Hotel room access control: an NFC approach ecotourism framework

JosephNg

2023

JSTPM

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Purpose This study aims to highlight that security and flexibilities remain the main points of contention in the cordiality business. This research points to planning a framework that empowers hotel users to get to the room using a mobile access key. Advancing secured facilities, mobile phone “Near Field Communication” (NFC) innovation as the entrance device by carrying out an application containing an imitated mobile key for explicit verification access is used. Design/methodology/approach The proposed system is evaluated by triangulation of experimental, numerical and rational evaluation using partial least square structural equation modeling (PLS-SEM) with Malaysian hotel guests and employees. Findings The discoveries with the hypothesis supported validated that the suggested solution can eliminate physical cards, boost protection and encourage a contactless ecosystem. Theoretical, management and societal contributions are discussed here. Research limitations/implications This experiment comes with the constraints that it was conducted in only two hotels and does not fully reflect the choices of a wider range of travellers. Secondly, the cost of existing NFC smart locks is still relatively high, and along with the development of technology, the price will decrease when supply exceeds demand. Practical implications To promote high-security attributes, NFC technology as the access system by implementing an application containing an emulated smart key for specific authentication access is used. The host-card emulation enables cost-effectiveness profit and initiating a defence system in the pandemic era. Social implications To promote high-security attributes, NFC technology is used as the access system by implementing an application containing an emulated smart key for specific authentication access. The host-card emulation enables cost-effectiveness profit and initiating a defence system in the pandemic era. Originality/value The novelty of this study comes from the use of commonly available smartphone NFC features that are yet to be applied in the tourism ecosystem. The research provokes the applied concept of mobile smartkeys.

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“…For example, the consumer’s concern through the Covid-19 pandemic is the risk perception regarding the individual’s judgment on the uncertain travel process and the results. Safety, peace, and calmness are known to be the required elements for a successful hospitality and tourism industry (Cró et al, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Marriott’s Strategy to Survive an Economic Crisis: Invest and Reposition the Brand

Tillery,

Sheppard,

Ayoun

2023

Journal of Hospitality & Tourism Cases

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As the Covid-19 pandemic subsides or becomes manageable, will travel return right back to pre-pandemic levels, or will hotel companies have to adapt to a new way of doing business? This case study looks at some of the key decisions made by Marriott International during the 2008 global financial crisis, with an eye on how this experience may inform business strategies to cope with possible pandemics that may affect the industry in the future. Rather than waiting for the tide to turn, Marriott decided to focus on investing and brand repositioning.

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Safety and Security Perception as Strategic Issues for Hospitality Companies

Cited by 10 publications

References 81 publications

The Impact of the Crime Rate on the Hospitality and Tourism Industry in the Eu Countries

The Impact of the Crime Rate on the Hospitality and Tourism Industry in the Eu Countries

Hotel room access control: an NFC approach ecotourism framework

Marriott’s Strategy to Survive an Economic Crisis: Invest and Reposition the Brand

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