Rozwój e-administracji w polskich miastach w następstwie kryzysu  związanego z pandemią COVID-19

Kwaśny, Jakub

doi:10.35765/hp.2180

Cited by 3 publications

(2 citation statements)

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“…The main factor generating the approval of the inhabitants towards new technological and organizational solutions seems to be the desire to improve the process of providing public services. Generally, digitization should be perceived as an opportunity to automate and simplify procedures, saving time and money, and also as a supporting tool in making management decisions [34]. Hence, Smart Cities 4.0 aim to ensure the compatibility of functions influencing the quality of life of residents and stakeholders of cities, while ensuring the possibility of economic and social development.…”

Section: Fig 4 Opinions Of Respondents On the Desired Features And Be...mentioning

confidence: 99%

Optimizing the Provision of Public Services By Local Administration as a Component of the Smart City Concept on the Example of Zabrze

Mańka-Szulik

Krawczyk

2022

Management Systems in Production Engineering

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Surveys performed among the residents of Zabrze indicate that in 2021 the majority of respondents (67%), wishing to use public services provided by the local government, still preferred to visit the office in person. Residents noticed negative aspects of direct service, such as queues of people waiting for the case to be completed (26%), excessive bureaucracy (24%) or lack of parking spaces (18%). However, they counted on help in completing the necessary formalities by officials who should be: professional (20%), communicative (18%) and kind (17%). The use of the digital platform (ePUAP) dedicated to customer service was reported by 32% of respondents. At the same time, as much as 40% of the respondents, in order to save time and to simplify procedures, declared their will to use innovative methods of remote contact with public administration (e.g. via social media). The COVID-19 pandemic showed that it was possible to increase (even by 250%) the number of cases handled remotely, which with over 90% of households in Poland with access to a computer network creates opportunities for integrated development as part of the Smart City idea. The aim of the paper was to identify the residents’ expectations related to the provision of public services by local administration. Precise determination of the ways of perception of both direct and remote customer service has not only an application value. It also allows for further research study on the management of local government, including the organization of management control, as well as social communication of local governments.

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Section: Fig 4 Opinions Of Respondents On the Desired Features And Be...mentioning

confidence: 99%

Optimizing the Provision of Public Services By Local Administration as a Component of the Smart City Concept on the Example of Zabrze

Mańka-Szulik

Krawczyk

2022

Management Systems in Production Engineering

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“…It does, however, define the direction of city development whose actions equipped with mechanisms based on cognitive science will fit into the vision of a modern area designed for high living standards of its inhabitants. The literature nowadays assumes that digitalization is treated as an opportunity to automate and simplify procedures -which are often considered excessive -occurring in public administration, but it also emphasizes the value of saving time and money, or the possibility of using a modern, advanced tool to support management decisions [13]. However, these issues must be reflected in the law and take into account the protection of individual privacy.…”

Section: Literature Reviewmentioning

confidence: 99%

Cognitive Technologies in Smart City Services as the Future in Strategic Management of Cities

Giela¹

2022

Management Systems in Production Engineering

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The purpose of this paper is to indicate the possibility of applying cognitive technologies in smart city services and analyze their impact on strategic management in the city. The subject of this study is the use of cognitive technologies in big data as one of the tools of smart city. The study also identifies the risks that may occur when using modern technologies at the local level. At the same time, it refers to features that can provide a form of safeguards for an individual’s rights and freedoms. This article also covers legal issues that affect the use of cognitive technologies in local government units. This paper indicates that the challenge that local governments should now meet is to build a Smart Sustainable City. Implementation of modern solutions should strive to improve the lives of all residents and thus prevent the exclusion of social groups or individuals.

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Digital Exclusion and Inclusion in Poland—An Overview of Research and Educational Activities from Recent Decades

Tomczyk,

Kielar,

Daş

et al. 2023

Lecture Notes in Educational Technology

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Rozwój e-administracji w polskich miastach w następstwie kryzysu związanego z pandemią COVID-19

Cited by 3 publications

References 0 publications

Optimizing the Provision of Public Services By Local Administration as a Component of the Smart City Concept on the Example of Zabrze

Optimizing the Provision of Public Services By Local Administration as a Component of the Smart City Concept on the Example of Zabrze

Cognitive Technologies in Smart City Services as the Future in Strategic Management of Cities

Digital Exclusion and Inclusion in Poland—An Overview of Research and Educational Activities from Recent Decades

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