Route effect on the perception of public transport services quality

Chica-Olmo, Jorge; Gachs-Sánchez, Héctor Manuel; Lizárraga, Carmen

doi:10.1016/j.tranpol.2017.03.024

Cited by 43 publications

(28 citation statements)

References 26 publications

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“…Based on the results of the research, it can be stated that the variable comfort gained an above-average rating in the agglomeration (UPTCP-P: x = 2.17, UPTC-HK: x = 2.07, both UPTC: x = 2.12). The ticket price and supply of the services factors, described in the study of Chica-Olmo et al [93] and Burlando et al [94], are closely connected with the price accessibility and availability factors analyzed in the research. The price accessibility factor was rated worst in the UPTC-P (x = 2.55), UPTC-HK (x = 2.68) and both UPTCs (x = 2.61).…”

Section: Discussionmentioning

confidence: 76%

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Service quality of the urban public transport companies and sustainable city logistics

et al. 2020

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AbstractThe issue of sustainable city logistics has steadily been developed over the last decades. Urban public transport companies can make a significant contribution to the concept of sustainable city logistics. The customers’ perception and satisfaction regarding urban public transport companies can be associated with the increased use of their services. The preference for urban public transport reduces the use of individual car transport, which is linked to the environmental pillar of sustainability. For the customers, the level of the provided service is very important. The article is focused on the evaluation of the outcomes from the primary research concerning the service quality performed by the urban public transport companies in the Hradec-Pardubice residential agglomeration. The goal lies in identifying gaps in service quality. The method used in this article is representative primary research. The primary research was carried out in the form of structured personal interviews with a representative sample of respondents. Selected statistical methods were used to evaluate the data. The results are discussed in the context of published research studies. Research in this article found that respondents are more satisfied with the quality of services performed by the urban public transport companies, but the perception of individual service quality factors varies from one user group to another. The research also confirms a different perceptions regarding customer care and comfort by different age groups of respondents. The article implies that public transport companies should pay attention to setting fare prices for different groups of passengers.

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Section: Discussionmentioning

confidence: 76%

“…Dell'Olio et al [49], Chica-Olmo et al [93] and Burlando et al [94] defined variables for the quality of efficient and safe public transport services. There are: comfort, ticket price, supply of the services, waiting time and cleanliness.…”

Section: Discussionmentioning

confidence: 99%

Service quality of the urban public transport companies and sustainable city logistics

et al. 2020

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“…The service quality of urban transport was evaluated by performing a statistical and basic dynamic approach [14,20]. In the present study, we examine not only the tractability but also the transport quality and service quality, which are the main factors of the supply quality [7,21,22]. Furthermore, the employed application provides efficient and realistic results and avoids uncertainty.…”

Section: Introductionmentioning

confidence: 99%

Sustainable Urban Transport Development by Applying a Fuzzy-AHP Model: A Case Study from Mersin, Turkey

Moslem

Duleba

2019

Urban Science

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Sustainable development decisions generally require citizen participation in the decision process to avoid public resistance and objections in the long term. Because of the involvement of non-experts, the uncertainty of the decision is increased, and this must be considered in the decision-making process. This paper aims to introduce a sustainable urban transport development problem in which citizens are involved to allow them to express their preferences for improving certain elements of the public bus system. To mitigate the uncertainty of the non-expert evaluations, a fuzzy-analytic hierarchy process (AHP) model has been created and applied. Since the objective of the research is to provide a suitable framework for transport development tenders, only the criteria weights have to be determined; thus, an alternative level has not been applied. The model has been tested on the urban bus transport system of a large Turkish city: Mersin. Based on the application, citizen preference weights could be associated with certain elements of the supply quality; thus, government development source allocation decisions could be supported. The fuzzy-AHP model ensures that the final development implications will meet public demand for bus system improvement in the city.

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“…The evaluation and assessment of the quality of transport offered is a challenging topic that has actracted many studies in the last years [1][2][3]. In addition, it is a crucial step in decisional processes, since policy makers and transport authorities are expected to assess the quality of all services.…”

Section: Introductionmentioning

confidence: 99%

Comparing Transport Quality Perception among Different Travellers in European Cities through Co-Cluster Analysis

Pirra

Pensa

2019

Sustainability

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The quality of the transport system offered at city level constitutes an important and challenging goal for society, for local authorities, and transport operators. Therefore, appropriate evaluation of travellers' satisfaction is required to support service performance monitoring, benchmarking, and market analysis. This aspect implies the collection of satisfaction levels for different passengers' groups, as it could provide interesting suggestions for identifying priority areas of action. To this end, an original study aimed at understanding the main aspects affecting the common view of satisfaction among different kinds of travellers at European level is presented in this paper. A specific survey investigating how travellers perceive the quality of their journey is proposed to people living in cities characterised by different sizes. Data are then analysed through a multi-view co-clustering algorithm, an innovative machine learning technique that highlights clusters of respondents grouped according to various categories of features. Such results could be used by local authorities and transport providers to understand the specific actions to be operated to improve the quality of transport service offered in a market segmentation dimension.

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Route effect on the perception of public transport services quality

Cited by 43 publications

References 26 publications

Service quality of the urban public transport companies and sustainable city logistics

Service quality of the urban public transport companies and sustainable city logistics

Sustainable Urban Transport Development by Applying a Fuzzy-AHP Model: A Case Study from Mersin, Turkey

Comparing Transport Quality Perception among Different Travellers in European Cities through Co-Cluster Analysis

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