“…Several techniques for treating communication apprehension include rhetoritherapy skills (Kelly, 1989;Phillips, 1977) and cognitive restructuring (Fremouw & Scott, 1979) however, no one treatment has been shown to work on all apprehensive individuals and the problem manifests itself in a lack of communication skills (Dwyer, 2000;Kelly & Keaton, 2000). Although some researchers claim communication apprehension is genetic (Beatty & McCroskey, 2000;Beatty & Valencic, 2000;Condit, 2000) many excessively apprehensive individuals have reduced their anxiety with training (i.e., Kelly, Duran & Stewart, 1990;Kelly & Keaton, 2000).…”