Rewarding Excellence: An International Study into Business Excellence Award Processes

Grigg, Nigel P.; Mann, Robin

doi:10.1080/10686967.2008.11918193

Cited by 36 publications

(43 citation statements)

References 20 publications

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“…As Grigg and Mann (2008) and Jayamaha et al (2009) explain, when an organization applies for specific levels in the recognition scheme, its practices are then assessed against the model; points are allocated to each sub-criterion by a panel of trained assessors using a scoring guideline based on evidence of actual performance. In this process, the 32 sub-criteria need to be evaluated in order to determine the organizations' final score.…”

Section: The Efqm Excellence Model and Its Levels Of Excellencementioning

confidence: 99%

“…We examined the scores obtained by organizations in their external assessments made by independent professionals using the very rigorous protocol of the EFQM model. In the process to obtain such recognition, organizations undergo an exhaustive assessment process, which typically involves scrutinizing records, meetings with senior managers and their subordinates, and even actual observations of key processes (Grigg & Mann, 2008;Jayamaha et al 2009). The independent assessors, who belong to the CEG, receive specialist formal training in the EFQM self-assessment model and are committed to improving the management quality of organizations.…”

Section: Datamentioning

confidence: 99%

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What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain

Escrig

Menezes

2015

International Journal of Production Economics

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Section: The Efqm Excellence Model and Its Levels Of Excellencementioning

confidence: 99%

Section: Datamentioning

confidence: 99%

What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain

Escrig

Menezes

2015

International Journal of Production Economics

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“…Em alguns países como Índia, Malásia, Polônia, Suécia, Japão e outros, existem mais de um NQA. Conforme Vokurka et al (2000), Miguel (2005), Callingo (2002), Hui & Chuan (2002), Tan (2002), Mavroidis et al (2007), Grigg & Mann (2008), Corredor & Goñi (2010), a maioria desses prêmios foi instituída a partir da criação do MBNQA no fim da década de 1980.…”

Section: Prêmio Nacional Da Qualidadeunclassified

Geração de riqueza em empresas vencedoras do PNQ: uma análise usando EVA

Bassan

Martins

2015

Prod.

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ResumoEste artigo tem como objetivo analisar a geração de riqueza de empresas vencedoras do Prêmio Nacional da Qualidade (PNQ) com uso do Valor Econômico Adicionado (EVA) e comparar esse valor com o das demais empresas do mesmo setor da economia. A utilização do EVA como medida de desempenho é um diferencial deste trabalho em relação a outros estudos. Os dados foram coletados do banco de dados do sistema Economática, em sítios especializados em divulgação de demonstrações financeiras e nos sítios das empresas vencedoras do prêmio. Palavras-chavePrêmios de qualidade. Prêmio Nacional da Qualidade. Valor econômico adicionado. Gestão da qualidade. Criação de valor.

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“…To conduct this comparative study, an initial desk-top research, similar to that carried out by Grigg and Mann (2008a, 2008b, 2008c and Saunders et al (2008) when reviewing various aspects of business excellence models, was performed. The desk-top research consisted of reviewing international published research on the RFGQA, MBNQA, EFQM award, and the Deming Prize.…”

Section: Methodsmentioning

confidence: 99%

A review and comparative analysis of the Russian Federation Government Quality Award

Garza-Reyes

Visnevskis

Kumar

et al. 2015

Measuring Business Excellence

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Purpose – The paper aims to present a review and comparison of the Russian Federation Government Quality Award (RFGQA) with the three major business excellence models, Malcolm Baldrige National Quality Award (MBNQA), European Foundation for Quality Management (EFQM) Award and Deming Prize. Design/methodology/approach – The paper briefly reviews the RFGQA through a desk-top research method. Then, it adapts the comparative approach used in a similar study by Vokurka et al. (2000). Thus, the comparative analysis consisted in contrasting two characteristics of the RFGQA with those of the MBNQA, EFQM Award and Deming Prize, namely, award descriptors (i.e. objectives and criteria) and emphasis placed on excellence criteria (i.e. weighting). The study also includes a mapping assessment to explore up to what extent the RFGQA addresses the criteria of the major models. Findings – Although the RFGQA was designed based on the concept and structure of the EFQM model, the results of the study indicate that there are still differences among them, especially in terms of internal business processes. RFGQA finds more differences with the MBNQA and Deming Prize excellence models than with the EFQM. Practical implications – This research would benefit organisations and managers in Russia, as they will be able to acquire a deeper knowledge on the RFGQA. This may facilitate its awareness and implementation. Originality/value – The paper expands the current knowledge in the area of quality management and models for business excellence, as it is among the very first investigations to have studied the RFGQA model.

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Rewarding Excellence: An International Study into Business Excellence Award Processes

Cited by 36 publications

References 20 publications

What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain

What characterizes leading companies within business excellence models? An analysis of “EFQM Recognized for Excellence” recipients in Spain

Geração de riqueza em empresas vencedoras do PNQ: uma análise usando EVA

A review and comparative analysis of the Russian Federation Government Quality Award

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