Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits

Carnevalli, José Antônio; Miguel, Paulo Cauchick

doi:10.1016/j.ijpe.2008.03.006

Cited by 243 publications

(146 citation statements)

References 143 publications

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“…Methodologically, the approach of developing a classification matrix has been implemented in several literature reviews (e.g. Carnevalli and Miguel, 2008;Debata et al, 2013;Hage et al, 2013;Winter and Knemeyer, 2013;) and has been used by several entrepreneurship scholars (e.g. Fellnhofer, 2015;Peiris et al, 2012;Schaltegger and Wagner, 2011).…”

Section: Methodsmentioning

confidence: 99%

Financing entrepreneurship by risk capital - evidence revisited

Fellnhofer

2017

JIBED

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This paper summarises the large body of literature dedicated to risk capital within entrepreneurship. This work attempts to advance this field of research and identifies crucial research prospects by examining and evaluating the current body of literature by means of a literature review using a qualitative and quantitative approach. Multi-level comparisons of previous discussions and studies on the perspectives of different market participants reveal gaps that warrant further critical debate. Having synthesised the existing body of literature, the paper concludes by proposing three essential directions for the future while calling for stronger (theoretical) ties between the finance and entrepreneurship literature.

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Section: Methodsmentioning

confidence: 99%

Financing entrepreneurship by risk capital - evidence revisited

Fellnhofer

2017

JIBED

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“…Table 1 summarizes the service delivery issues that were frequently highlighted in healthcare service. Scott, 2003 Communication, attitude, waiting time, organizational of service, medical care, and nursing care Wu & Norman, 2006 Job satisfaction among nurse Carnevalli & Miguel, 2008;Scott, 2003 Professional and technical care (Doctor care, nursing care, medical care, and apparatus used), service personalization (confidentiality, information given, and personal attention), price, environment (furniture, cleanliness, and general presentation), patient amenities (comfort, privacy, and visiting hours), accessibility, and catering (menu, and food quality) Jangland et al, 2009 Encounters and communication…”

Section: Complaint Issues In Malaysia Healthcare Service Deliverymentioning

confidence: 99%

“…Summary of healthcare capacity and constraints Author Capacity and Constraints Carnevalli & Miguel, (2008) Malta, 1,600 general hospital beds to provide acute care with ratio 1:225 persons Powell & Laufer, 2010 In the United States, rapid medical technological advancement and unsustainable inflation in the cost of care Onn et al, 2011 In 2009, Singapore; 26 beds per 10,000 population while Malaysia; 17.06 per 10,000 population Abdullah et al, 2011 Shortage of skilled personnel, movement of health professionals from public sector to the private sector, inadequate expertise in some critical areas, and difficulty in placement and retention of doctors and nurses in more remote areas Abdel Hakim Rateb et al, 2011 Internal and external forces such as reimbursement changes, political landscape, and economic changes Baba, 2011 Australia with 22 million populations had 737 public and 561 private acute hospitals, whereas Malaysian with a population of 28,676,201 million only had 133 public and 201 private acute care hospitals Hence, the failure to deliver service that meets the expectations of patients caused dissatisfaction in the form of complaints . The factor of satisfaction is also neglected.…”

Section: Tablementioning

confidence: 99%

Complaints and compliments assessment in developing service delivery measurement

Nordin¹,

Radzi²,

Razak³

et al. 2018

10.5267/j.msl

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Excellent healthcare services delivered to patients would not necessarily entail an excellent patient service fulfillment, fulfill patient expectations, and attain high satisfaction levels. Hence, patient satisfaction is multifactorial and difficult to measure. Appliance of satisfaction model, service dissatisfaction and satisfaction feedback are able to translate the non-linear attributes for a more accurate service dissatisfaction and satisfaction feedback assessment. Service recipients of experienced Inpatient and Outpatient (IOPs) can be translated into levels of compliments and complaints to describe degrees of patient satisfaction and dissatisfaction, respectively. Compliments and complaints voiced by patients should be taken seriously. As a result, the translation of service satisfaction and service dissatisfaction based on compliments and complaints from patients in the form of satisfaction index SCi and dissatisfaction index SCa introduced a new theoretical concept of concurrent and balance measurement in evaluating customer (VOC) or VOPs feedback. In normal practice, the service improvement is usually based on complaints or dissatisfaction aspect, but the compliments or satisfaction aspect on the same service delivery was always neglected. In this study, the formulation which was based on a non-linear assessment, not only amplified the effectiveness in communicating patients' compliments and complaints in a more receptive manner but also corresponded with Kano model.

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“…Following this procedure, the authors identified 28 potential barriers for implementing asset management in an organization. The research team then grouped these barriers using the affinity diagram technique (Carnevalli and Miguel 2008) into seven macro classification categories, including: planning/decision making; managerial / organizational; information resources; human resources; social; finance resources, and local knowledge. For instance, 'lack of recognizing budget constraints' and 'shortage of financial resources' were affinity grouped into the category 'Finance Resources'.…”

Section: Literature Review On Potential Asset Management Barriersmentioning

confidence: 99%

Challenges and barriers to establishing infrastructure asset management

Beitelmal

Molenaar

Javernick‐Will

et al. 2017

ECAM

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Purpose -The increased need for, and maintenance of, infrastructure creates challenges for all agencies that manage infrastructure assets. To assist with these challenges, agencies implement asset management systems. This exploratory research investigated and compared the importance of barriers faced by agencies establishing transportation asset management systems in the US and Libya to contrast a case of a developed and developing country.Design/ methodology/approach -A literature review identified twenty-eight potential barriers for implementing an asset management system. Practitioners who participated in decisionmaking processes in each country were asked to rate the importance of each barrier in an online survey questionnaire. Descriptive statistics, Kendall Concordance W, and Mann-Whitney were used to analyze the collected data.Findings -Through an analysis of 61 completed questionnaires, 14 barriers were identified as important by both the US and Libyan practitioners. Eleven additional barriers, primarily in the areas of political and regulatory barriers, were determined to be important only for Libya. These 11 barriers provide reasonable insights into asset management systems' barriers for developing countries.Practical implications -The barriers identified from this research can assist decision makers to recognize and overcome these barriers when implementing asset management systems, while recognizing the importance of country conditions. Originality/ value -The research identified standard barriers to implementing asset management systems. It also identified barriers that were specific to the country context, such as political and regulatory barriers in Libya. When viewed with the asset management literature, the results show broad applicability of some asset management barriers and the need to contextualize to country context (e.g., developing countries) for other barriers.

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Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits

Cited by 243 publications

References 143 publications

Financing entrepreneurship by risk capital - evidence revisited

Financing entrepreneurship by risk capital - evidence revisited

Complaints and compliments assessment in developing service delivery measurement

Challenges and barriers to establishing infrastructure asset management

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