Review: A Cognitive-Affective Model of Organizational Communication for Designing IT

Te’eni, Dov

doi:10.2307/3250931

Cited by 354 publications

(200 citation statements)

References 240 publications

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“…As such, the intermediary responded by hiring staff that represent all concerned national regions, (Hofstede, 1980;Trompenaars and Hampden-Turner, 1997). Accordingly, it is well documented that divergent cultural patterns (cultural distance) can lead to inefficient communication (Te'eni, 2001;Markus and Kitayama, 1991).…”

Section: Cultural Disparitiesmentioning

confidence: 99%

Offshore Middlemen: Transnational Intermediation in Technology Sourcing

Mahnke

Wareham

Bjørn‐Andersen

2008

Journal of Information Technology

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The tendency of acquiring information systems and other high technology services from international suppliers continues at unprecedented levels. The primary motivation for the offshore sourcing of technology and services continues to be labor cost arbitrage, and secondly, access to higher levels of expertise. Yet paradoxically, large gaps in technical proficiency, cultural values, and communication styles between client and vendor can undermine the overall success of the offshore relationship. This paper argues that a new breed of entities have emerged, brokering or intermediating offshore relations. The capabilities of such 'middlemen' include moderating disparities in expertise, culture, and communication styles that often deteriorate performance in offshore relationships. The paper presents a preliminary theoretical justification for the emergence of offshore intermediaries, describes how and why they develop boundary spanning capabilities, and offers a case study as initial evidence substantiating the function and processes in intermediating transnational offshoring relationships. Our theory development concludes with propositions concerning four major offshore intermediary capabilities: (i) intermediating cultural distance, (ii) intermediating cognitive distance, (iii) pre-contractual preparation and negotiation, and (iv) post-contractual operational management.

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Section: Cultural Disparitiesmentioning

confidence: 99%

Offshore Middlemen: Transnational Intermediation in Technology Sourcing

Mahnke

Wareham

Bjørn‐Andersen

2008

Journal of Information Technology

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“…Cognitive and affective signs are present in a B2C website (Karimov et al, 2011). A cognitiveaffective model of communication for designing information technology developed by Te'eni (2001), which includes communication medium and the message form have an impact on how the communication is received from the website itself . With references to this research, the B2C e-commerce website is the medium, and the message form is characterised by consumer's cognitive and affective responses with potential to influence iTrust towards purchasing intention.…”

Section: Theoretical Development and Research Modelmentioning

confidence: 99%

Individual level culture influence on online consumer iTrust aspects towards purchase intention across cultures: A S-O-R model

Sohaib

Kang

2015

IJEB

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Building trust and understanding its relationship with online purchasing decisions is important to business-to-consumer (B2C) e-commerce firms seeking to extend their consumers reach globally. Based on the StimulusOrganism-Response (S-O-R) model, this paper examines the moderating role of culture on the relationship between B2C web design (web accessibility, visual appearance and social networking services (SNS)) and interpersonal trust (iTrust), cognitive and affect-based trust that trigger online purchasing intentions. Motivation of this study includes, testing and comparing individual consumer level cultural (individualism and uncertainty avoidance) values as moderators in our research model across two different societies (Australia and Pakistan). The data of the survey were analysed using structural equation modelling-partial least square (SEM-PLS) approach. The results highlight the need to consider cultural differences when identifying the mix of web design strategies to employ in B2C e-commerce websites, not only at the country level but also in one culturally diverse country such as Australia.Keywords: B2C; business-to-consumer; e-commerce; e-business; culture; cognitive-based trust; affect-based trust; purchase intention; iTrust; interpersonal trust; reflective and formative construct; Australia; Pakistan.Reference to this paper should be made as follows: Sohaib, O. and Kang, K. (2015) 'Individual level culture influence on online consumer iTrust aspects towards purchase intention across cultures: A S-O-R model', Int. J. Electronic Business, Vol. 12, No. 2, Biographical notes: Osama Sohaib is perusing PhD (2012PhD ( -2015 in Information Systems and a causal academic at Faculty of Engineering and Information Technology, University of Technology, Sydney. His research interest includes trust, usability and cultural issues in e-commerce, innovation, knowledge management and design thinking.Kyeong Kang, PhD is a Lecturer in Faculty of Engineering and Information Technology, University of Technology, Sydney. Her current research interest includes, impact of the cognition, collaboration and cultural issues in e-services. Her research publications include papers in prestigious journals and conferences.

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“…Expanding the cognitive-affective model of organizational communication with IT support (Te'eni, 2001), and building on both cognitive fit and task-technology fit, Dov Te'eni presents a well-rounded and much broader concept of fit that has to do with physical, cognitive, and affective fit between human and computer. All three authors conclude that there is much to do to advance studies on fit in HCI and MIS disciplines.…”

Section: It Development: Theories Of Fitmentioning

confidence: 99%

Human-computer Interaction and Management Information Systems: Foundations

Zhang¹

2015

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We begin this introduction to this first of two complementary volumes by providing a general context for both volumes and by giving a brief historical view of management information systems (MIS) scholars' interest in human-computer interaction (HCI) research. We then integrate various HCI issues into an overarching framework that can encompass broad HCI concerns from multiple disciplines. After presenting the classification of HCI topics that guides our organization of the collection, we preview the papers collected in this volume, together with a variety of additional ideas, evidence, and insights. Topics in this volume include different disciplines' perspectives on HCI

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Review: A Cognitive-Affective Model of Organizational Communication for Designing IT

Cited by 354 publications

References 240 publications

Offshore Middlemen: Transnational Intermediation in Technology Sourcing

Offshore Middlemen: Transnational Intermediation in Technology Sourcing

Individual level culture influence on online consumer iTrust aspects towards purchase intention across cultures: A S-O-R model

Human-computer Interaction and Management Information Systems: Foundations

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