Rethinking Family-Centred Design Approach Towards Creating Digital Products and Services

Abstract

This article provides further study of a family-centred design approach model established in previous studies, which aims to correspond to the limitations and needs of modern families using information and communication technology (ICT) solutions for common activities, communication and organisation of family time. The ambition is to systematically define and design features (functionalities) of a prototype solution that connects family members; provides proper communication; promotes active quality family time, active life, a health-friendly lifestyle and well-being; and uses various sensor- and user-based data sources through a smart city ecosystem platform. The original approach model was applied in designing the MyFamily progressive web application prototype solution as part of the EkoSmart: Active Living and Well-Being Project (RRP3) funded by the Republic of Slovenia and the European Regional Development Fund Investing in Your Future program. Extensive testing of the prototype solution used and the triangulation method used within thematic analysis for user interviews provide new insights and proposals for the change of the family-centred design approach model in the form of distinct developmental goals narrative for each generation to enhance motivation and relevance of content to different generations of users of such digital solutions.

Interpersonal Relations and Achievement among University Upgrading (Grade V) Teacher Students

“…The data also had a transformative aspect because the study sought to transform the manner in which daily business was conducted in the educational and teacher training system in relation to the objective of showing the relationship between IR and AA (objective and subjective). Trilar et al (2019) postulated that the use of triangulation in research contributes to a deeper understanding of the study phenomenon. It is one of the ways to increase the accuracy of the study (Denzin & Lincoln, 2017).…”

Quality of Digital Product: Theory and Practice

“…Oygür Ilhan and Karapars (2019) points out the necessity for specific skills and their receipt with the help of education, for successful design and manufacture of digital industrial products. Trilar et al (2019) states that the family approach to manufacture of goods and services should be reconsidered due to the specifics of digital product. Feng and Yu (2019) notes that digital products are subject to unique pricing trends (shown by the example of smarthphones) and thus their markets (demand and offer) develop according to new economic laws.…”

Family-Centered Design: Interactive Performance Testing and User Interface Evaluation of the Slovenian eDavki Public Tax Portal

“…In previous research work, Trilar et al [ 3 , 4 , 5 ] focused predominantly on how to develop a different approach and prototype new digital solutions that connect family members to each other, enable communication, and promote quality, family-oriented, leisure, and an active, health-friendly lifestyle between generations with the help of sensors and information communication technologies (ICT) in the wider context of a smart city. A concept for appropriate digital product and solution features and presentation design that facilitates the type of planning, considered as a part of a broader research work—a human-centered digital transformation [ 6 ]—was proposed.…”

“…To accommodate evolving approaches, terminals, visual culture and user engagement within the field of UX, there is a necessity to allow for common quantitative information that would provide some comparison. Established metrics and questionnaires in performance- and questionnaire-based evaluation user interface testing [ 24 ] were used in the research team’s previous efforts [ 4 ] in designing a new progressive web application, MyFamily, which incorporated original task scenarios that were tested in a laboratory environment and produced results that confirmed the applicability of the FCD approach. The methods for user interface evaluation used in this experiment are identical to previously used ones, with the exception that an online, remote testing environment is used for the testing of established public digital services instead of a laboratory environment, and conformance to WCAG is also included.…”

“…When designing (digital) products using the FCD concept in order to achieve its meaningful use-case scenarios, diverse factors of long-lasting communities, such as important life events, or goals and constraints within families, should be considered according to Trilar et al [ 4 ]. The family-centered approach covers the use of information and communication technologies in the family, reflections on common modes of communication, assessment of access to modern technologies and digital competencies in different generations of family members, and care being taken to ensure that processes are as inclusive as possible in order to create a better (user) experience for all family members.…”