“…This type of support has been shown to reduce hospitalizations, substance abuse, crises interventions, improved employment outcomes, and quality of life (Coughey, 1998;Gates & Akabas, 2007). The peer worker also reports benefi ts related to being part of the team; however, proper support is important for success, including clarity of roles, policies specifi c to confi dentiality, and ethical conduct and adequate support (Gates & Akabas, 2007;Weissman et al, 2005).…”