Restoring hope and optimism through staycation programs: an application of psychological capital theory

Wong, IpKin Anthony; Lin, Zhiwei; Kou, IokTeng Esther

doi:10.1080/09669582.2021.1970172

Cited by 61 publications

(56 citation statements)

References 61 publications

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“…Highly depending on the existing definition of staycation (James et al , 2017), the previous studies mainly focus on classifying the practices that take place during staycations and highlighting the social bonds among the companions (Besson, 2017; Rosu, 2020). Regarding staycation experience perceived by consumers during COVID-19, only a few research recently begins studying staycationers’ perceived experience quality (Yan et al , 2022) or factors of staycations, such as stress relief and escapism (Jacobsen et al , 2021; Wong et al , 2021). The existing studies also limitedly investigate staycation experience perceived by a particular group of staycationers (i.e.…”

Section: Discussionmentioning

confidence: 99%

“…Second, this study advances the staycation-related literature by providing evidence of millennials’ staycation consumption being derived from fantasizing about travel, which is the synthesis of illusion and disillusion of travelling. In the extant literature related to staycations, a few quantitative studies take travel motivation (escape, novelty seeking and nostalgia) into account (Lin et al , 2021; Wong et al , 2021). Another study finds that when Z generation holds more control on their behavior of consuming staycation, they are more likely to purchase staycation (Choirisa and Rizkalla, 2021).…”

Section: Discussionmentioning

confidence: 99%

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Millennials’ staycation experience during the COVID-19 era: mixture of fantasy and reality

Moon

Chan

2022

IJCHM

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Purpose Due to the outbreak of COVID-19, the hotel industry has launched various marketing promotions to survive in business, such as those promoting the idea of “staycations.” This study aims to explore what drives millennials’ staycation consumption and experiential components of staycation experiences during the coronavirus pandemic. Design/methodology/approach Taking a qualitative approach, semistructured in-depth interviews were conducted with a total of 25 participants who were millennials living in Hong Kong. Content analysis of the textual data was performed. Findings This study reveals that millennials’ staycation consumption is derived from the challenges they face in reality (disillusion of travelling) and from their own fantasy (illusion of travelling). Millennials’ staycation experience dynamically comprises their physical and cognitive activities, social interactions and emotional responses, whereby they gain a feeling of extraordinariness combined with the ordinariness of familiar surroundings. Research limitations/implications This study contributes to the staycation-related literature by untangling the dynamics of millennials’ staycation experience. In the COVID-19 situation, millennials’ staycation experience entails feelings of both ordinariness and extraordinariness, in which they actualize their fantasy of travelling. Practical implications In a bid to gain millennials’ interests in the post-COVID-19 era, hotel management needs to continue designing Instagrammable rooms/amenities and developing variously themed packages by collaborating with local brands and nearby attractions. Originality/value This study contributes to the limited literature on staycations in hospitality by revealing the structure of staycation experience during the COVID-19 pandemic and future behavior toward staycations, especially from millennials’ perspective.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Millennials’ staycation experience during the COVID-19 era: mixture of fantasy and reality

Moon

Chan

2022

IJCHM

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“…Restorative experiences derived from fascinating cues embedded in a hybrid technological dining environment offer temporary relief and restoration. These experiences, characterized as "immersive," "unusual" and "restorative," help establish a sense of compatibility between oneself and the smart environment, providing impetus to regain attentional resources Smart restaurant and smart service quality (Wong et al, 2021). By immersing themselves in such a high-tech dining locale, patrons are able to reap a range of benefitsfrom being away from their usual domicile to having attentional recovery induced by fascinating cues and imagery.…”

Section: S-empathymentioning

confidence: 99%

Smart dining, smart restaurant, and smart service quality (SSQ)

Wong

Huang

Lin

et al. 2022

IJCHM

Self Cite

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Purpose Have you been to a smart restaurant, and how were its services? A common limitation of hospitality studies stems from the lack of research on how service quality is shaped within smart technology. This study aims to fill this literature void not merely to reiterate the importance of technology but also to recast service quality through the lens of information technology. It synthesizes the 5-S model of smart service quality (AKA SSQ) as a new conceptualization of service quality application in smart hospitality contexts such as smart restaurants. Design/methodology/approach This study undertook a qualitative research design based on theoretical synthesis from service quality, information technology and attention restoration. Drawing from online review comments and semistructured interviews from smart restaurants, the authors improvised the SSQ model to identify the essence of smart service in smart dining establishments. Findings “5-S” reflects an extension of the literature to denote a new SSQ abstraction pertinent to s-servicescape, s-assurance, s-responsiveness, s-reliability and s-empathy. A nomological network was posited to better understand the importance of smart design and consequence of SSQ. Research limitations/implications The emergence of smart dining gives rise to smart restaurants, which puts technology at center stage. As consumers are becoming increasingly comfortable with self-service technology, auto-payment and ordering systems and robotic services, technology in foodservice will continue to play an essential role to better serve diners. Geared with advanced innovations and intelligent devices, smart restaurants are now more than mere eateries. It is a trend and a lifestyle. Originality/value This novel SSQ concept adds new nuances to the literature by acknowledging the technological essence in today’s hospitality industry. By integrating smart technology into the service quality paradigm, the authors are able to observe several interesting behaviors exhibited during smart dining, including tech-induced restoration, which opens a new avenue to understand how attention restoration could be attained through immersion in a technologically advanced setting. By synthesizing theoretical essence from service quality, attention restoration and information technology, the authors are able to create a new dialog that should warrant a forum of discussion in future studies.

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“…One of the key efforts to foster safe corridors and sustainable tourism amid COVID-19 was the creation of a "travel bubble", an agreement between two or more neighboring countries to allow citizens to travel amongst themselves without quarantining [48]. Other efforts include the promotion of live streaming experiences [49], medical tourism [50], regional tourism [31], virtual tourism [50,51], staycation programs [52,53], "untact" tourism [54,55], and the expansion of creative tourism in rural areas within the purview of sustainable development [17] to mitigate the tremendous impacts of the pandemic on the global tourism industry.…”

Section: Covid-19 and The Responses Of The Tourism Industrymentioning

confidence: 99%

“…The evolution of new forms of tourism, such as "untact" tourism, staycations, workcations, six-feet tourism, creative tourism, etc. [17,52,53,55] 15.…”

mentioning

confidence: 99%

Tourism Sustainability and COVID-19 Pandemic: Is There a Positive Side?

Seabra

Bhatt

2022

Sustainability

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The COVID-19 pandemic has wreaked havoc on the tourism industry like never before, resulting in massive losses of revenue and jobs around the world. Accordingly, the pandemic exacerbated the already existing sustainability challenges of the tourism industry. However, there is also a positive side of the pandemic which is often overlooked by international scholarship. Thus, the present study aims to review the extant literature in the area of COVID-19 and the tourism industry’s sustainability and resilience in future crises. Through a synthesis of secondary data, it was possible to bring attention to the negative as well as the positive effects of COVID-19 on the global tourism industry. This article contributed to a better understanding of the positive side of the pandemic in terms of rethinking, resetting, and redefining the industry in a more sustainable way. The study lays out a conceptual framework for tourism managers and destination planners to identify the pandemic as an opportunity and adopt sustainable solutions to deal with the post-pandemic challenges, thereby developing more sustainable and resilient tourism businesses and destinations.

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Restoring hope and optimism through staycation programs: an application of psychological capital theory

Cited by 61 publications

References 61 publications

Millennials’ staycation experience during the COVID-19 era: mixture of fantasy and reality

Millennials’ staycation experience during the COVID-19 era: mixture of fantasy and reality

Smart dining, smart restaurant, and smart service quality (SSQ)

Tourism Sustainability and COVID-19 Pandemic: Is There a Positive Side?

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