Responsibility Hotels and Airlines During Natural Disasters in The Tourist Destination Area

Abstract

Indonesia is well known as a beautiful country with many attractive tourists destination. However, it also prone to different types of disasters. Geographical, meteorological, and geological conditions make the country has many kinds of natural hazards. The country is geologically part of the Pacific Ring of Fire and marked by many active volcanoes, earthquakes, and tsunamis. In the meteorological case, the country experiences flood and landslide during the wet season and drought in the dry season. Furthermore, during a dry season, forest fire also occurs in some provinces. In several locations of the country, tourist destinations are adjacent to the hazard zone. Previous research shows that Indonesia already has several laws that can protect tourists during a natural disaster. However, many reports show tourists neglect and disappointment during a natural disaster. Two of the essential agent in tourist industries are hotels and Airlines. Both suffer during a natural disaster, and both show a high number of complaints by the tourist. This paper aims to investigate the aspect of how Indonesian law covers tourist interest during natural disasters, especially from hotels and airlines. First, what are tourists' interests, hotels, and airlines during the occurrence of natural disasters? Second, this paper explored the responsibilities of hotel companies and airlines in the aftermath.