Resources for value co-creation in e-commerce: a review

Paredes, Mario R.; Barrutia, José M.; Echebarria, Carmen

doi:10.1007/s10660-014-9135-6

Cited by 54 publications

(46 citation statements)

References 57 publications

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“…Embedded within this proposition is the importance of resources and their integration to generate value (Paredes et al, 2014). Resources are defined as basic tangible and intangible entities, both consumer and firm (Paredes et al, 2014).…”

Section: Resource Integration Within Service Dominant (S-d) Logicmentioning

confidence: 99%

Are My Symptoms Serious Dr Google? A Resource-Based Typology of Value Co-Destruction in Online Self-Diagnosis

Robertson

Polonsky²,

McQuilken³

2014

Australasian Marketing Journal

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A B S T R A C TOnline self-diagnosis, where consumers engage with technology by applying their knowledge and skills to generate a medical diagnosis without the participation of a health care professional, is commonplace. Although co-creation of value for consumers and e-health service providers (i.e., suppliers of technological interfaces for consumers to self-diagnose) can occur via "do-it-yourself" diagnosis, we argue that it also has strong potential for value co-destruction. This is because of deficiencies in or misuse of resources (consumer or e-health provider). Based on a review of the service science, information systems and health care literatures, we develop a typology of value co-destruction in online self-diagnosis. It shows that online self-diagnosis can result in value co-destruction of consumers' service process and outcome when consumer resources are deficient or misused (e.g., knowledge) or when e-health provider resources are lacking (e.g., poor quality offerings). The value co-destruction perspective has not been examined previously in this context and is important because it can negatively affect consumers' well-being. A consumer and service focus is missing from research on online self-diagnosis, which our typology addresses. Implications of our typology for providing online health information and more specialised selfdiagnosis services are discussed, drawing on a multi-pronged, multi-stakeholder approach, along with future research opportunities.

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Section: Resource Integration Within Service Dominant (S-d) Logicmentioning

confidence: 99%

Are My Symptoms Serious Dr Google? A Resource-Based Typology of Value Co-Destruction in Online Self-Diagnosis

Robertson

Polonsky²,

McQuilken³

2014

Australasian Marketing Journal

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“…has been discussed mainly from the following perspectives: 1. resource/resource integration types e.g. [29], [30]; 2. resource integration practices/activities/drivers e.g. [22], [23], [31].…”

Section: Conceptual Interpretativementioning

confidence: 99%

“…The resource integration process can be rich in complex service contexts, where actors engage in interactions and influence each other's experiences and value processes iteratively over time [29]. The integration process is also an opportunity to not just create new resources, but also to modify the potential resources that are available for further resource integration in the next stage [30].…”

Section: Resource Integrationmentioning

confidence: 99%

“…Resourcing refers to actors' operations on the available resources, focusing on resource creation, integration, and the removal of resistance to turn potential resources into specific benefits [25], [30]. During resourcing, basic operant resources transfer into higher-order resources (composite operant resources Page 1149 and interconnected operant resources) through interaction.…”

Section: Vcc and Vcd Drivers Of Resource Integrationmentioning

confidence: 99%

“…During resourcing, basic operant resources transfer into higher-order resources (composite operant resources Page 1149 and interconnected operant resources) through interaction. According to Paredes et al [30], a higherorder resource can improve the sustainability of competitive advantage and commitment to resources.…”

Section: Vcc and Vcd Drivers Of Resource Integrationmentioning

confidence: 99%

See 2 more Smart Citations

Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems: A Structured Literature Review

Tuunanen

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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This paper investigates resource integration and social interaction as the two core processes of value co-creation and co-destruction in a service system. We applied a structured literature review as our research methodology to develop a framework to depict the components of value co-creation and co-destruction processes and to understand the behavioral drivers of service system actors as well as the positive and negative value outcomes derived through resource integration and social interaction. By analyzing the 51 papers that meet the inclusion criteria, we found that actors' engagement in value creation process are motivated by different behavioral drivers. Then, applying resource integration, and more specifically, access, matching, and resourcing, actors interact through social interaction employing communication, dialogue, and trust contribute to the dynamic process of value co-creation and co-destruction embedded on context-based practices, which leads to actors' unique perceived value outcomes.

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Value Creation for Stakeholders in the Implementation of “Last Mile” Deliveries in Cities

Tundys

Niedzielski

2021

Transport Development Challenges in the 21st Century

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Resources for value co-creation in e-commerce: a review

Cited by 54 publications

References 57 publications

Are My Symptoms Serious Dr Google? A Resource-Based Typology of Value Co-Destruction in Online Self-Diagnosis

Are My Symptoms Serious Dr Google? A Resource-Based Typology of Value Co-Destruction in Online Self-Diagnosis

Actors’ Dynamic Value Co-creation and Co-destruction Behavior in Service Systems: A Structured Literature Review

Value Creation for Stakeholders in the Implementation of “Last Mile” Deliveries in Cities

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