Research on Key Technology in SaaS

Ju, Jiehui; Ya, Wang; Fu, Jianzhong; Wu, Ji; Lin, Zhijie

doi:10.1109/icicci.2010.120

Cited by 47 publications

(35 citation statements)

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“…Un sistema de aplicación SaaS bien diseñado tiene tres propiedades principales: orientada al cliente, elasticidad y eficiencia multiusuario [24], y se fundamenta en ciertas características generales, como el acceso vía web, el soporte y la gestión de actualizaciones por parte del proveedor, el precio de suscripción y los requisitos particulares limi tados [25]. De esta manera, transforma la tecnología convencional y logra ser un método exitoso para el desarrollo de los procesos dentro de las empresas gracias a las ventajas que ofrece, mencionadas a continuación [2,26,28]:…”

Section: Software Como Serviciounclassified

Aplicación del método Kanban a un software CRM basado en plataforma Open Source "Vtiger"

2016

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Resumen. Introducción: este artículo es producto de la investigación “Importancia de la simplicidad Software CRM desde la perspectiva del usuario”, dirigida por el Grupo de Investigación en Interoperabilidad de Redes Académicas (GIIRA) de la Universidad Distrital Francisco José de Caldas realizada durante el 2015. Metodología: se implementó el método Kanban en la plataforma basada en Open Source Vtiger y se hizo seguimiento a 20 empresas usuarias, a través de recolección de datos sobre estadísticas de uso para compararlas con la información previa obtenida durante el primer semestre del 2015, periodo en el cual la plataforma presentaba una interfaz similar a la de Vtiger. Resultados: el 85 % de las empresas aumentó significativamente el uso de la plataforma hasta en un 310 %; el 10 % no tuvo variaciones significativas y el 5 % restante registró un menor uso. Conclusiones: la implementación del método Kanban en el software Customer Relationship Management (CRM) permite tener acceso a la información de gestión comercial de manera organizada, resaltando en primer plano datos de interés fácilmente concluyentes, al igual que redireccionar la información complementaria si es necesario.

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Section: Software Como Serviciounclassified

Aplicación del método Kanban a un software CRM basado en plataforma Open Source "Vtiger"

2016

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“…It offered the possibility for clients to outsource the hosting and maintenance of the software to an ASP vendor [4]. The ASP model was based on a single-tenant architecture in which each customer had a customized version of the software in the ASP provider's server [13].…”

Section: A Cloud Computing and Saas Architecturementioning

confidence: 99%

“…SaaS architecture is similar to service-oriented architecture [2], [13]. SaaS is a delivery model, software that is available through the network.…”

Section: A Cloud Computing and Saas Architecturementioning

confidence: 99%

“…Besides the requirements of shared hardware resources, shared application and shared database instance, Bezemer et al requires also high degree of configurability in look-and-feel and workflow from multitenant software [16]. Some researchers consider also multi-instancy as a form of multitenancy [14], where vendors host separate instances for each customer within shared hardware [13], [14].…”

Section: A Cloud Computing and Saas Architecturementioning

confidence: 99%

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SaaS Architecture and Pricing Models

Laatikainen

Ojala

2014

2014 IEEE International Conference on Services Computing

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Abstract-In the new era of computing, SaaS software with different architectural characteristics might be priced in different ways. Even though both pricing and architectural characteristics are responsible for the success of the offering; the relationship between architectural and pricing characteristics has not been studied before. The present study fills this gap by employing a multi-case research. The findings accentuate that flexible and well-designed architecture enables different pricing models; however, poorly designed architecture limits also the pricing. Scalability and high level of modularity are the major enablers of a great variety of pricing models. Using public cloud services may lead to introducing usage-based pricing or in the contrary, making the pricing simpler. Applying multi-tenancy lowers the customizability, consequently the customers' negotiation power decreases. Pricing may give special requirements to the architectural design, such as scalability, customizability and additional components.

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“…We need to ensure maintenance staff and provide additional resources for future growth [12,18]. A solution to these issues is to build an SaaS system based on public cloud technology, which provides reasonably-priced, scalable, and easily-obtainable resources.…”

Section: Implementation Of Software As a Servicementioning

confidence: 99%