Research on Elements and Method of Evaluating B2C E-Commerce Service Quality Based on QFD

Zao-jie, Kong; Li, Mingliang

doi:10.2991/978-94-6239-100-0_4

Cited by 1 publication

(1 citation statement)

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“…In the field of software design, various research efforts have been focused on web site design, user/buyer behavior and the corresponding mechanisms that enable the adaptation of content to user needs, functionality and presentation [12]. This kind of software has also been treated as a means to support the e-commerce process within an organization (managing assets from inventory control to post-sales support) [11] [13]. There are limited approaches on how to design e-commerce software using a quality approach or formal standards [14].…”

Section: General Approachesmentioning

confidence: 99%

On the Design of Effective E-Commerce Applications: An ISO-Based Lifecycle Model

Stefani¹

2018

JCC

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The provision of services as e-commodities and the wide use of networked business models have driven buyer experience to new heights. Innovation, coupled with quality is the competitive advantage e-commerce vendors strive to achieve when designing or redesigning their software. In terms of quality, evaluation stood in the spotlight for many years. However, software analysis and design based on quality models have been used mostly for understanding, rather than improving. In this work, we present a new model for the analysis and design of e-commerce software systems mapped to the software life-cycle process. Quality control procedures are mapped to every phase, from initiation and design to delivery. Based on current ISO standards such as ISO25000 series, this work discusses technical and managerial principles that need to be applied in order to obtain quality e-commerce software.

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Section: General Approachesmentioning

confidence: 99%

On the Design of Effective E-Commerce Applications: An ISO-Based Lifecycle Model

Stefani¹

2018

JCC

View full text Add to dashboard Cite

show abstract

Research on Elements and Method of Evaluating B2C E-Commerce Service Quality Based on QFD

Cited by 1 publication

References 1 publication

On the Design of Effective E-Commerce Applications: An ISO-Based Lifecycle Model

On the Design of Effective E-Commerce Applications: An ISO-Based Lifecycle Model

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