Research-driven stakeholders in cyberinfrastructure use and development

Lee, Charlotte P.; Bietz, Matthew J.; Thayer, Alexander

doi:10.1109/cts.2010.5478514

Cited by 10 publications

(10 citation statements)

References 19 publications

(20 reference statements)

Supporting

Mentioning

Contrasting

Order By: Relevance

“…And yet these infrastructure efforts often do not feel like communities of practice: when people are working together and productively on a funded infrastructure project they may not agree on the target audience and the precise goals of the component of work that they are working on. For example in one study of infrastructure developers, participants had a few different ideas about who the "community" was that they were serving and therefore also different ideas about what their design priorities should be [30].…”

Section: Coordinated Actionmentioning

confidence: 98%

From The Matrix to a Model of Coordinated Action (MoCA)

Lee

Paine

2015

Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work &Amp; Social Computing

Self Cite

View full text Add to dashboard Cite

The CSCW community is reliant upon technology-centric models of groupware and collaboration that frame how we examine and design for cooperative work. This paper both reviews the CSCW literature to examine existing models of collaborative work and proposes a new, expanded conceptual model: the Model of Coordinated Action (MoCA). MoCA is a broader framework for describing complex collaborative situations and environments including, but not limited to, collaborations that have diverse, high-turnover memberships or emerging practices. We introduce MoCA's seven dimensions of coordinative action and illustrate their connection to past and current CSCW research. Finally, we discuss some ramifications of MoCA for our understanding of CSCW as a sociotechnical design space.

show abstract

Section: Coordinated Actionmentioning

confidence: 98%

From The Matrix to a Model of Coordinated Action (MoCA)

Lee

Paine

2015

Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work &Amp; Social Computing

Self Cite

View full text Add to dashboard Cite

show abstract

“…This manner of accountability is in part what Lipsky notes as street level bureaucracy, where the interaction and relation between officials and the public create space for contextual discretion in the application of policy, rather than systematic enforcement [46]. Within settings where the object of work is 'people' -as in social service, healthcare [49, ,53], or public services -the ability for the citizens and the officials serving them to act and react together is an important element of providing care and not just systematically enforcing policy [47].…”

Section: Professional Discretion In Caseworkmentioning

confidence: 99%

“…One of the ways that CSCW and HCI researchers have approached these socio-technical questions of how to understand and design for settings where computational and social resources intertwine is through the concept of infrastructures [e.g., 14,34,43,44,60,62,63,70]. Infrastructuring has been further developed as a concept in recent scholarship, which has shifted focus from 'building' information systems to 'building' capacities, including agency, within different community settings [2,7,8,21,25,36,47,48].…”

Section: Designing For Civic Participation In Professional Workmentioning

confidence: 99%

Assembling the Case

Møller

Fitzpatrick

Dantec

2019

Proc. ACM Hum.-Comput. Interact.

View full text Add to dashboard Cite

This study examines caseworkers' and citizens' interactions when assembling resource development applications for citizens with serious health and personal issues. As with other types of welfare schemes, the application serves as a mechanism of both support and control. From our study, we illustrate how an increased reliance on data is transforming the citizen-caseworker interaction in social welfare. We characterize this transformation as 'datafication': a phenomenon where the increased reliance on data for decision-support across contexts of data production makes it challenging for individual citizens to contest or correct data-born accounts of their situation. Our contribution is two-fold: first, we empirically characterize the citizen-caseworker interaction in the application process. Second, we discuss how citizens' private resourcing complements the formal application process and provides them with strategies to give authority to their case and exercise personal autonomy. The private resourcing practices we observed show how integrating supplementary accounts from citizens into the systems that caseworkers rely on could make citizens' experiences and social context legible. This in turn has policy and technology design implications as public services increasingly introduce data-driven modes of case management.

show abstract

“…Therefore, it is unwise to map such boundaries to static organizational or functional groups (Lee et al 2010, 7). Lee et al (2010, 2, citing Friedman et al 2006) explain, stakeholders can have direct influence over or be directly impacted by cyberinfrastructure [projects], whereas indirect stakeholders include "all other parties who are affected by the use of the system." Further, "Users are but one type of stakeholder" and the terms "user" and "stakeholder" are not simply interchangeable (Lee et al 2010, 2).…”

Section: Designing Cyberinfrastructure For Multiple Diverse Stakeholdersmentioning

confidence: 99%

“…Overcoming organizational related challenges when designing cyberinfrastructure for multiple, diverse stakeholders involves cultivating and valuing "community" (Lee et al 2010;Ribes and Bowker 2008;Ribes and Finholt 2008). Ribes and Bowker (2008, 321-322) report that the development of community between domains or domains and computer science enable shared meaning and understanding through a community of practice.…”

Section: Cultivating Communitymentioning

confidence: 99%

Applying User-Centered Design to Build Trust and Enable Cross-Agency Data Sharing to Better Understand the Prevalence and Context of Human Trafficking in Alberta, Canada

Muyres

View full text Add to dashboard Cite

This thesis describes a research study to understand the current state of human trafficking data collection practices and reporting in the province of Alberta, Canada, and gather end-user design considerations for cyberinfrastructure that will enable data sharing between multiple and diverse stakeholders. The research also examines the barriers to change and the needs of stakeholders to improve the collective understanding of human trafficking in the province. Virtual semi-structured interviews were conducted with nineteen organizations including law enforcement and community serving non-profit agencies. While the research resulted in design considerations for a cyberinfrastructure prototype, findings revealed the complexity of the human trafficking ecosystem in Alberta and suggestions for how the community of stakeholders can shift towards a sustained collaborative data sharing culture. This study responds to the need to collect actionable data from multiple sources to reflect the prevalence and context of human trafficking more accurately.

show abstract

Research-driven stakeholders in cyberinfrastructure use and development

Abstract: Research has shown that failing to recognize and understand organizational subgroups, their

Cited by 10 publications

References 19 publications

From The Matrix to a Model of Coordinated Action (MoCA)

From The Matrix to a Model of Coordinated Action (MoCA)

Assembling the Case

Applying User-Centered Design to Build Trust and Enable Cross-Agency Data Sharing to Better Understand the Prevalence and Context of Human Trafficking in Alberta, Canada

Contact Info

Product

Resources

About