Applying User-Centered Design to Build Trust and Enable Cross-Agency Data Sharing to Better Understand the Prevalence and Context of Human Trafficking in Alberta, Canada

Abstract

This thesis describes a research study to understand the current state of human trafficking data collection practices and reporting in the province of Alberta, Canada, and gather end-user design considerations for cyberinfrastructure that will enable data sharing between multiple and diverse stakeholders. The research also examines the barriers to change and the needs of stakeholders to improve the collective understanding of human trafficking in the province. Virtual semi-structured interviews were conducted with nineteen organizations including law enforcement and community serving non-profit agencies. While the research resulted in design considerations for a cyberinfrastructure prototype, findings revealed the complexity of the human trafficking ecosystem in Alberta and suggestions for how the community of stakeholders can shift towards a sustained collaborative data sharing culture. This study responds to the need to collect actionable data from multiple sources to reflect the prevalence and context of human trafficking more accurately.