“…Concern with user satisfaction (Gelderman, 1998), and user participation (Floyd et al, 1989) highlights the need to consider human goals and purposes when creating work systems. Attention to requirements elicitation (Hansen, Berente, & Lyytinen, 2009), project governance (Tiwana, 2009), and top management support (Thong, Yap, & Raman, 1996) reflect an awareness that fit with organizational goals emerges as effect systems develop. Although IS research has considered cases that involve multiple goals and stakeholders, those of the focal organization are often assumed to dominate.…”