Requirements for Servitization in Manufacturing Service Ecosystems

Wiesner, Stefan; Sesana, Michele; Gusmeroli, Sergio; Thoben, Klaus‐Dieter

doi:10.1007/978-3-642-41263-9_9

Cited by 6 publications

(5 citation statements)

References 15 publications

(13 reference statements)

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“…, 2021; Vrontis and Thrassou, 2007). Such a finding supports the claim that servitization denotes innovating solutions using a collaborative approach (Wiesner et al. , 2013).…”

Section: Discussionsupporting

confidence: 81%

“…That is, in order to successfully develop and implement new services or develop existing services (Christofi et al, 2015), firms need to obtain, integrate, transform and exploit external knowledge (Santoro et al, 2017) by partnering with external stakeholders (Rondi et al, 2021;Vrontis and Thrassou, 2007). Such a finding supports the claim that servitization denotes innovating solutions using a collaborative approach (Wiesner et al, 2013). This could be ascribed to the complexity of servitization (Crozet and Milet, 2017), which demands expert value co-creation within and outside the firm under the model of open innovation (Chesbrough, 2011).…”

Section: Discussionmentioning

confidence: 75%

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Enhancing servitization by international consumer integration: the influence of open innovation and co-creation

Farha

Al–Kwifi

Sakka

et al. 2022

IMR

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PurposeResearch demonstrates that servitization can achieve competitive advantages for firms; however, many firms are unable to achieve their target values due to various challenges. This study proposes a new model in which open innovation and co-creation are utilized to access consumer knowledge during the servitization process when developing customized services for international markets.Design/methodology/approachAn online survey was used to collect the data from 150 manufacturing firms. The data were analyzed using the partial least squares (PLS) approach.FindingsThe results indicate that open innovation positively affects servitization strategy. Moreover, consumer co-creation moderates the impacts of servitization on firm performance.Practical implicationsThis study confirms the significant role of open innovation and consumer integration in the servitization process, establishing that managers should effectively integrate different stakeholders from the service design stage (through open innovation) to the service delivery stage (through co-creation).Originality/valueThe paper's results prominently advance the present body of servitization literature by showing how the implementation of open innovation improves the servitization process, an issue that has been ignored in previous studies. Moreover, it seeks to resolve the inconsistent results on servitization's effect on performance by indicating the role of consumer co-creation in the servitization–performance link.

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“…, 2021; Vrontis and Thrassou, 2007). Such a finding supports the claim that servitization denotes innovating solutions using a collaborative approach (Wiesner et al. , 2013).…”

Section: Discussionsupporting

confidence: 81%

Section: Discussionmentioning

confidence: 75%

Enhancing servitization by international consumer integration: the influence of open innovation and co-creation

Farha

Al–Kwifi

Sakka

et al. 2022

IMR

View full text Add to dashboard Cite

show abstract

“…Applying exemplarily servitization through performance-based contracting results in a transfer of risks from the customer to the service provider, who has to maintain proper operation of its devices as well as the expected output [35,51,77,80,106]. A very prominent example of shifting risks from the customer to the manufacturer is constituted by the Rolls Royce business model, "power by the hour", offering a guaranteed and predefined amount of operation hours of their jet engines instead of solely selling them [107,108].…”

Section: Shifting Risksmentioning

confidence: 99%

Enterprises’ Servitization in the First Decade—Retrospective Analysis of Back-End and Front-End Challenges

2020

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The concept of servitization provides major benefits both for the performing company and for the profiting customer. Thus, during the last years many companies were heading for this well-proven direction tempted by expectations, but have been possibly even not aware of some inherent challenges. Since there are some issues even threatening the existence of companies, and some other rather easy to overcome, it is by all means necessary to consider and deal with this matter. Hence, this paper provides an insight into pitfalls in servitization named “service paradox” and addresses corresponding managerial issues. To operationalize the challenges of servitization, this paper suggests a separation among internal back-end challenges and customer-facing front-end issues, which represents the applied framework for their examination. Besides, the matter of appropriate pricing and the inherent shift of risks towards suppliers are discussed. Finally, the last part concludes the analysis outputs and gives suggestions for the future strategies in the enterprise servitization.

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“…The peak at f g = 1 yr −1 is a lower limit, as GW signals at this frequency are completely absorbed by pulsar position fits. Grey points indicate a standard simulated SMBH binary population from hierarchical cosmology (as in [51,96] ). We have estimated h s for actual candidate SMBH binaries as marked.…”

Section: The Fraction Of Electromagnetically-emitting Pta Targetsmentioning

confidence: 99%

Multi-messenger approaches to binary supermassive black holes in the ‘continuous-wave’ regime

Burke-Spolaor

2013

Class. Quantum Grav.

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Abstract. Pulsar timing arrays are sensitive to gravitational waves from supermassive black hole (SMBH) binaries at orbital separations of ≪ 1 pc. There is currently an observational paucity of such systems, although they are central figures in studies of galaxy evolution, merger dynamics, and active nucleus formation. We review the prospects of detecting SMBH binaries through electromagnetic radiative processes thought to be associated with galaxy mergers and late-stage binary evolution. We then discuss the scientific goals of joint pulsar timing and electromagnetic studies of these systems, including the facilitation of binary parameter estimation, identifying galactic hosts of gravitational wave emitters, and relevant studies of merger dynamics and cosmology. The use of upcoming high-precision timing arrays with the International Pulsar Timing Array and the Square Kilometre Array, combined with ongoing electromagnetic observing campaigns to identify active SMBH binaries, provide generous possibilities for multi-messenger astrophysics in the near future.

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Requirements for Servitization in Manufacturing Service Ecosystems

Cited by 6 publications

References 15 publications

Enhancing servitization by international consumer integration: the influence of open innovation and co-creation

Enhancing servitization by international consumer integration: the influence of open innovation and co-creation

Enterprises’ Servitization in the First Decade—Retrospective Analysis of Back-End and Front-End Challenges

Multi-messenger approaches to binary supermassive black holes in the ‘continuous-wave’ regime

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