Requirement elicitation: Requirements conflict resolution and communication model for Telecommunication Sector

Abstract

Requirements elicitation (RE) phase is very critical and crucial to the success of IS projects in telecommunication sector. Unfortunately, this phase of IS projects development is susceptible to a large degree of errors, affected by key factors embedded in the applied communication techniques, which results in a requirement conflicts that widen the gap of what is being build and what is being desired by the stakeholders. The aim of this paper is to present a Requirements conflict resolution and communication model to address the lack of a systematic mechanism to quantify the communication obstacles and to classify the requirements conflicts in the RE phase. The proposed model will introduce the conflict detection and resolution mechanism based on the normalized cross correlations function (NCCF), standard deviation (SD) and the standard error (SE) functions to detect and quantify the conflicted requirements based on the calculation of the requirements correlations and accuracy. The proposed model will overcome the reoccurring issues of the requirement elicitation phase.

Requirements Conflict Detection and Resolution in AREM Using Intelligence System Approach

“…There are many studies on resolving conflicting requirements, including Rehman et.al. [17], who reviewed and applied communication and negotiation in conflict resolution. The same thing was also done by Maysoon and Djamal [3]; they reviewed a number of methods which were categorized into two conflict resolution techniques, namely negotiation between stakeholders and prioritizing requirements.…”