Reputation of Banks in Slovenia

Završnik, Bruno; Jerman, Damjana

doi:10.2478/v10316-012-0043-4

Cited by 2 publications

(2 citation statements)

References 18 publications

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“…The sample size of this study consisted of 417 South African depositors. This figure is in line with sample used in similar studies of Mȁenpȁȁ et al (2008), Zhu and Chen (2012), Zarvrsnik andJerman (2012), Vazifedoost et al (2013) and Boyle et al (2015).…”

Section: Study Area and Samplesupporting

confidence: 87%

Analysing the Influence of Demographics on Depositor Behaviour

Ferreira-Schenk

Dickason-Koekemoer

2020

IJADS

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Banks are exposed to operational risk events on a daily basis and constitute a large portion of a bank's risk exposure. The most important role of a bank is to establish who their key stakeholders are and to prioritise responsibilities according to these stakeholder characteristics, needs, perceptions and behaviour. This paper made use of hypothetical operational risk events within a bank in order to test how likely depositors will be to withdraw funds from their bank accounts. A non-parametric Spearman correlation and analysis of variation was used to test the relationship between demographical factors and depositors' likelihood to withdraw funds. Concerning the level of education, a negative relationship exists between the level of education and depositors' likelihood to withdraw funds. A negative relationship also exists between the income level and depositors' likelihood to withdraw funds.

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Section: Study Area and Samplesupporting

confidence: 87%

Analysing the Influence of Demographics on Depositor Behaviour

Ferreira-Schenk

Dickason-Koekemoer

2020

IJADS

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“…The sample size met the statistical requirements needed to conduct the factor analysis (FA) for this article. The collected sample was also similar to conventional studies conducted previously (Mȁenpȁȁ et al, 2008;Zhu and Chen, 2012;Zarvrsnik and Jerman, 2012;Vazifedoost, et al, 2013;Boyle et al, 2015, and Ozkan-Tektas and Basgoze, 2017).…”

Section: Study Area and Samplesupporting

confidence: 82%

Leading Operational Risk Events For South African Banks: A Reputational Risk Perspective

Ferreira-Schenk

2023

IJEFI

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Banks have been exposed to operational risk for decades. Therefore, there is a strong reason to believe that the exposure to operational risk will only increase in future due to improved transparency as required by regulators as well as the increased reliance on improved technological automation within banks in the digital area. The aim of this article was to identify the leading operational risk events that will most likely lead to reputational risk for South African banks. Primary data were collected from 417 depositors in Gauteng, South Africa, using a self-structured questionnaire where hypothetical operational risk events were employed. External fraud had the highest reputational risk rating, followed by execution and delivery. Six out of the eight events, therefore, were considered severe in terms of the likelihood that depositors will withdraw. Seven out of the eight events, therefore, were considered severe in terms of the percentage of funds that depositors will withdraw. Also, seven out of the eight events were considered severe in terms of the likelihood of creating a negative perception in the minds of depositors. The majority of research in this area has stemmed from developed countries. The significant difference between previous research in the developed regions and South Africa lies in the absence of a deposit insurance scheme in the South African banking sector. Operational risk events that might be severe in developed countries might even be more severe in the South African context without proper banking insurance protecting depositors. Therefore, the novelty of this article lies in the contribution towards empirical evidence from one of the most sophisticated and promising emerging markets by identifying the most severe operational events on the reputational risk for banks.

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Reputation of Banks in Slovenia

Cited by 2 publications

References 18 publications

Analysing the Influence of Demographics on Depositor Behaviour

Analysing the Influence of Demographics on Depositor Behaviour

Leading Operational Risk Events For South African Banks: A Reputational Risk Perspective

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