Analysing the Influence of Demographics on Depositor Behaviour

Abstract

Banks are exposed to operational risk events on a daily basis and constitute a large portion of a bank's risk exposure. The most important role of a bank is to establish who their key stakeholders are and to prioritise responsibilities according to these stakeholder characteristics, needs, perceptions and behaviour. This paper made use of hypothetical operational risk events within a bank in order to test how likely depositors will be to withdraw funds from their bank accounts. A non-parametric Spearman correlation and analysis of variation was used to test the relationship between demographical factors and depositors' likelihood to withdraw funds. Concerning the level of education, a negative relationship exists between the level of education and depositors' likelihood to withdraw funds. A negative relationship also exists between the income level and depositors' likelihood to withdraw funds.

How a doer persuade a donor? Investigating the moderating effects of behavioral biases in donor acceptance of donation crowdfunding

“…Hence, these individuals are more likely to adopt and use new technologies, like donation crowdfunding. There is indeed a shred of overwhelming evidences that people with optimism bias respond positively in adopting e-government platform (Munyoka and Maharaj, 2019) and investment decisions (Ferreira and Dickason-Koekemoer, 2020). Consistent with these findings, we hypothesize:…”

“…This finding is in line with the earlier study conducted by Schaupp et al (2010) evincing the insignificant role of optimum bias on electronic tax filing adoption. This is because people with optimism bias overestimate their investment decision and are less likely to be persuaded to adopt new technologies (Ferreira and Dickason-Koekemoer, 2020), like donation crowdfunding.…”

“…Optimism bias is a phenomenon explaining how people tend to believe that the probability of experiencing a negative event is lesser than the probability of experiencing a positive event (Ferreira and Dickason-Koekemoer, 2020). People with optimism bias have undue trust and positive feel (Economic Times, 2017).…”

“…Regret aversion bias will negatively moderate the relationship between behavior intention of adopting donation crowdfunding and user behavior. JRIM 15,2 3.9 Role of optimism bias Optimism bias is a phenomenon explaining how people tend to believe that the probability of experiencing a negative event is lesser than the probability of experiencing a positive event (Ferreira and Dickason-Koekemoer, 2020). People with optimism bias have undue trust and positive feel (Economic Times, 2017).…”

Determinants of Bank Selection by Depositors Based on Consumer Behavioural Factors

“…It is possible that the characteristics are different due to the fact that Malaysians have many options, including commercial and Islamic banks. Determinants may differ as the depositor's perception changes from time to time according to economic conditions and the bank's performance (Ferreira & Dickason-Koekemoer, 2020). Therefore, this research is designed to comprehend the determinants of depositor bank selection based on consumer behaviour factors.…”