Reputation and Dispute in eBay Transactions

MacInnes, Ian; Li, Yifan; Yurcik, William

doi:10.1080/10864415.2005.11043961

Cited by 41 publications

(17 citation statements)

References 26 publications

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“…Cluster 7 deals with the online market. Publications assigned to this cluster explore how reputation systems or mechanisms work in an online environment, most commonly on the electronic commerce platform ebay (e.g., Bolton et al 2013;Hayne et al 2015;MacInnes et al 2005). Reputation systems provide information about sellers and buyers and reduce asymmetric information between both through feedback mechanisms (e.g., Li and Xiao 2014;Sun and Liu 2010;Zhang et al 2012).…”

Section: Cluster 7: Electronic Commercementioning

confidence: 99%

Corporate reputation in management research: a review of the literature and assessment of the concept

Veh

Göbel

Vogel³

2018

Bus Res

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The study of reputation figures prominently in management research, yet the increasing number of publications makes it difficult to keep track of this growing body of literature. This paper provides a systematic review of the literature based on a large-scale bibliometric analysis. We draw on bibliographic data of 5885 publications published until 2016, inclusively, and combine co-citation analysis and bibliographic coupling with network visualization. Results show how research on corporate reputation is embedded in the broader field of scholarship on reputation in general. When zooming into the publication cluster on corporate reputation more closely, the concept's origins in economics, organizational studies, and marketing as well as corresponding theoretical and methodological discussions are revealed. Beyond providing a structured overview of the field, the bibliometric analyses also reveal conceptual incoherencies that lead to ambiguities in research. Our assessment builds on the philosophy of science and is guided by the criteria of good concepts in social sciences. It shows that the concept of corporate reputation lacks internal coherence and could have more theoretical utility. We recommend focusing on corporate reputation as an attitudinal concept and thereby emphasizing the stakeholder who acts as an evaluator of the corporation.

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Section: Cluster 7: Electronic Commercementioning

confidence: 99%

Corporate reputation in management research: a review of the literature and assessment of the concept

Veh

Göbel

Vogel³

2018

Bus Res

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“…At the same time, for all the popularity of online auctions, problems obviously still exist. MacInnes, Li, & Yurcik [54] recently summarized seven types of problems that users most often face in online auctions: poor quality, slow shipping, seller withdrawal, fraud, poor communications, misunderstanding, and non-paying bidders. And in developing countries where online auctions are facing more problems and experiencing unstable development, the need for a systematic and regular assessment of e-auction web services may be even more important.…”

Section: Theory Backgroundmentioning

confidence: 99%

E-auction web assessment model in China

Wang

et al. 2009

Electron Commer Res

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Electronic auction (e-auction), a major e-commerce model, has enjoyed rapid growth in many countries. This study develops a web assessment model (EAWAM) from a consumer perspective that suggests that user intention to continue using an e-auction website is based on users' satisfaction with the e-auction website, which is determined by perceived e-auction user friendliness, functionality and interactivity. Web trustworthiness serves as an important antecedent to perceived e-auction user friendliness and functionality. To validate this model, a survey was conducted using 191 users of Taobao.com from 15 cities in China. Partial Least Square analysis results provided strong support for this model and also yielded important implications and suggestions for further research.

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“…Within the context of the workplace, Dowland et al (1999) highlighted a number of more prosaic instances of cyber-deviance, such as the sharing of passwords, use of other people's accounts and files without permission, and widespread practices of unsanctioned browsing of the World Wide Web while at work (Lara, Tacoronte, & Ding, 2006) and e-mail-based deception and lying (Mann & Shek, 2007). Studies of e-commerce have highlighted disreputable or deceitful practice in online auctions (MacInnes, Li, & Yurcik, 2005;Ward & Clark, 2002). In terms of academic misuse of the Internet, the activity of online plagiarism, or "cyber-cheating," has also garnered some attention of late-from students inserting a few unattributed sentences or paragraphs into an assignment to purchasing a ghost-written essay from an online service (e.g., McMurtry, 2001;Park, 2003;Scanlon & Neumann, 2002).…”

Section: Defining Online Misbehaviormentioning

confidence: 99%

A Safe Haven for Misbehaving?

Selwyn

2007

Social Science Computer Review

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Although considerable academic interest has focused on serious cyber-crimes, more commonplace Internet misuses (e.g., misrepresentation of self, unauthorized downloading, Internet pornography, online plagiarism, and other "cyber-cheating") have received less attention. Although these transgressions are of minor legal importance, they merit closer academic scrutiny. Based on a self-report study of 1,222 U.K. undergraduate students, this article explores the prevalence, nature, and underpinning facilitators of five examples of Internetbased misbehavior. Although more than 90% of respondents self-reported online misbehavior during the past 12 months, significant differences are evident in gender, Internet expertise, and, to a lesser extent, age. Although respondents portrayed the Internet as a more conducive environment for misbehavior, the survey data report a strong correlation between respondents' propensity to misbehave in online and offline contexts. These data highlight the need to contextualize cyber-deviance in relation to the offline "life world" of the Internet user and the Internet's wider role in everyday life.

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Reputation and Dispute in eBay Transactions

Cited by 41 publications

References 26 publications

Corporate reputation in management research: a review of the literature and assessment of the concept

Corporate reputation in management research: a review of the literature and assessment of the concept

E-auction web assessment model in China

A Safe Haven for Misbehaving?

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