Replying, disliking, flagging: How users engage with uncivil and impolite comments on news sites

Kalch, Anja; Naab, Teresa K.

doi:10.5771/2192-4007-2017-4-395

Cited by 44 publications

(36 citation statements)

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“…These different perceptions could affect the decision of #ibh members to engage in online discussions. Still, previous research has also found evidence that academic conceptions and user perceptions of incivility overlap to some extent (Kalch and Naab, 2017). Therefore, we proceed on the premise that #ibh members primarily campaign against incivility in user comments.…”

Section: Incivility In Comment Sectionsmentioning

confidence: 99%

Lonely together? Identifying the determinants of collective corrective action against uncivil comments

Ziegele

Naab

Jost

2019

New Media & Society

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Journalists, scholars, and citizens have raised concerns regarding the high share of incivility in comment sections of news outlets. The current study surveyed members of the social movement #ichbinhier, which aims at collectively countering uncivil comments to cultivate a civil discussion atmosphere in comment sections. We root the activities of #ichbinhier as corrective action and identify the determinants of the members’ engagement by integrating research on bystander behavior and collective action. The findings of our survey show that factors pertaining to individual skills, perceived responsibility, and expected benefits relate to the members’ likelihood to engage against uncivil online comments. Regarding factors derived from collective action research, group efficacy and knowledge of the rules and structures of the movement account for higher levels of engagement. These results shed light on the factors that motivate and inhibit #ichbinhier members—and, potentially, Facebook users in general—to engage against uncivil comments.

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Section: Incivility In Comment Sectionsmentioning

confidence: 99%

Lonely together? Identifying the determinants of collective corrective action against uncivil comments

Ziegele

Naab

Jost

2019

New Media & Society

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“…B. Kalch und Naab 2017). Die Erfassung solcher Randbedingungen hätte den Bogen der hypothetischen Abfrage der Interventionsbereitschaft in der vorliegenden Studie überspannt.…”

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Klicken oder tippen? Eine Analyse verschiedener Interventionsstrategien in unzivilen Online-Diskussionen auf Facebook

2020

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Zusammenfassung Unzivile Online-Diskussionen können Einstellungen zu gesellschaftlichen Streitfragen polarisieren, prosoziales Verhalten gegenüber bestimmten Gruppen reduzieren und potenzielle Teilnehmende von einer aktiven Beteiligung abschrecken. Um das Diskussionsklima zu verbessern und die dysfunktionalen Konsequenzen von unzivilen Online-Diskussionen zu reduzieren, werden neben der Intervention professioneller Community-Manager immer wieder die Potenziale zivilcouragierten Engagements durch die Nutzer*innen selbst diskutiert. Die vorliegende Studie untersucht, welche Faktoren hemmend oder begünstigend auf verschiedene Formen der Intervention von Nutzer*innen gegen Inzivilität in Online-Diskussionen wirken. Anhand einer Befragung von 575 Mitgliedern der Gruppe #ichbinhier prüfen wir den Einfluss verschiedener interventionshemmender und-begünstigenden Faktoren, die wir aus der Forschung zum Bystander-Verhalten ableiten, auf die Bereitschaft, sich mittels eigener Kommentare ("tippen") oder durch die Bewertung bereits vorhandener Kommentare ("klicken") einzubringen.

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“…According to McMillan and Chavis (1986), the sense of community comprises four parts: membership, influence, integration and fulfillment of needs, and shared emotional connection. Commenters frequently refer to one another by screen names and discuss topics among themselves by replying to other users’ comments (Kalch and Naab, 2017). These activities build a sense of membership and shared emotional connection—or at least shared participation in the community—among news commenters.…”

Section: Communities Of News Commenters and Deviancementioning

confidence: 99%

“…Deviant commenting does not comprise the majority of social interactions in these communities. The percentage of deviant comments across different sites is estimated to be between 6% and 47% (Kalch and Naab, 2017). Many news comments have positive benefits, serving as a source of entertainment (Erjavec, 2014), allowing readers to formulate and express political opinions (Watson et al, 2017), and augmenting news events with additional first-person accounts (Robinson, 2015).…”

Section: Communities Of News Commenters and Deviancementioning

confidence: 99%

“…Coe et al, 2014; Ksiazek, 2015; Papacharissi, 2004; Prochazka et al, 2018; Santana, 2014), very few studies have focused on moderation of deviant comments, especially regarding examples of informal social control. Rather, previous studies have focused primarily on a formal social control perspective, as in the visibility of policies that express community norms (Kalch and Naab, 2017), the effect of different user verification and disclosure protocols (Cho and Kwon, 2015), or the role that the content of comments may have on experimental participants’ likelihood to report abusive comments (Kalch and Naab, 2017). This study deals primarily with forms of informal social control and a question that many sociologists have raised: What characteristics and factors encourage individuals to intervene to censure or attempt to stop deviant behavior in order to maintain informal social control in a community?…”

Section: Communities Of News Commenters and Deviancementioning

confidence: 99%

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Who will intervene to save news comments? Deviance and social control in communities of news commenters

Watson¹,

Peng

Lewis

2019

New Media & Society

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Which bystanders will confront racist, misogynist, personal attacks in news comment sections? This article applies sociological concepts of deviance and social control to categorize efforts to moderate online news comments. Three dimensions of social control are theorized: affirming and sanctioning social control, formal and informal social control, and direct and indirect social control. Particular focus is on indirect informal social control (i.e. rating and reporting of news comments) in order to examine which users are likely to intervene to maintain social order. An analysis of secondary data from a survey of online news users found that demographics play an important role—younger, wealthier, White, males are most likely to report abusive comments. Trust in the news media and authoritarian personality traits also significantly predicted bystander intervention. Theoretical implications for the role of social control in enforcing social norms in news comment spaces and for professional comment moderation are discussed.

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Replying, disliking, flagging: How users engage with uncivil and impolite comments on news sites

Cited by 44 publications

References 0 publications

Lonely together? Identifying the determinants of collective corrective action against uncivil comments

Lonely together? Identifying the determinants of collective corrective action against uncivil comments

Klicken oder tippen? Eine Analyse verschiedener Interventionsstrategien in unzivilen Online-Diskussionen auf Facebook

Who will intervene to save news comments? Deviance and social control in communities of news commenters

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