Repair in Chats: A Conversation Analytic Approach

Schönfeldt, Juliane; Golato, Andrea

doi:10.1207/s15327973rlsi3603_02

Cited by 119 publications

(92 citation statements)

References 23 publications

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“…The speaker would tell the next speaker to unmute before speaking. This occurrence is unique to the online environment because the medium constrains how the flow of conversation goes (Garcia & Jacobs, 1999;Herring, 1999;Markman, 2010;Schönfeldt & Golato, 2003;Thorne, 2000).…”

Section: Discussionmentioning

confidence: 99%

“…Markman's (2006) research also noted the preference for self-repair in chat, most typically for a typo or spelling correction. Additionally, Schönfeldt and Golato (2003) found that the most frequent type of repair was the other-initiated self-repair, followed by self-initiated self-repair.…”

Section: Repairs In Cmcmentioning

confidence: 99%

“…In Computer-Mediated Communication (CMC) that uses the chat feature, turn-taking is vastly different than it is in a face-to-face setting. The medium constrains how the flow of conversation goes (Garcia & Jacobs, 1999;Herring, 1999;Markman, 2010;Schönfeldt & Golato, 2003;Thorne, 2000). In a face-to-face conversation, there is typically one speaker at a time (Sacks, Schegloff, & Jefferson, 1974) with a brief overlap.…”

Section: Turn-taking In Natural Conversationsmentioning

confidence: 99%

“…Conversation analysis research in a synchronous online environment has primarily looked at conversational repair in chat rooms (González-Lloret, 2011;Markman, 2010;Schönfeldt & Golato, 2003). Schönfelt and Golato (2003) examined a German Web chat and found that participants applied the same behaviors used in oral conversations to the chat.…”

Section: Repairs In Cmcmentioning

confidence: 99%

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Navigating Turn-Taking and Conversational Repair in an Online Synchronous Course

Earnshaw

2017

OLJ

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In face-to-face conversations, speaker transitions (or hand-offs) are typically seamless. In computer-mediated communication settings, speaker hand-offs can be a bit more challenging. This paper presents the results of a study of audio communication problems that occur in an online synchronous course, and how, and by whom, those problems are resolved. Data were collected from chat transcripts and audio transcripts from a graduate level discourse and conversation analysis course that used WebEx, an audio conferencing software application that also has a chat channel. Using a conversation analysis approach, data were analyzed to identify when speaker hand-offs occurred to determine related patterns of confirmation strategies and repair sequences. Findings showed several different approaches to smooth speaker hand-offs. In cases where handoffs were not smooth, participants attempted corrections by either fixing the problem or by moving on. There were also instances in which parties encountered technical difficulties with the audio or with Internet connectivity. Parties used the chat channel to indicate that they were having trouble. The instructor's role was to troubleshoot, call upon students, and move the discussion along. This study provides some insight on how chat can be used in a discussion-based, online synchronous course to identify technical difficulties when a speaker is called upon and how the difficulty is resolved. There has been an increase in the use of synchronous communication and collaboration tools, such as audio conferencing, video conferencing, and synchronous text chat in higher education (Shah-Nelson, 2013). In a platform such as WebEx, an instructor can use the integrated voice tool to talk about a particular topic while displaying a graphic, presentation, or document on the screen. Students can type questions or comments in the chat tool and can take turns talking when called upon. Keywords

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Section: Discussionmentioning

confidence: 99%

Section: Repairs In Cmcmentioning

confidence: 99%

Section: Turn-taking In Natural Conversationsmentioning

confidence: 99%

Section: Repairs In Cmcmentioning

confidence: 99%

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Navigating Turn-Taking and Conversational Repair in an Online Synchronous Course

Earnshaw

2017

OLJ

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“…This "pre-transmission composition" protocol for the production of dialogue contributions in CMC is text-like, not speech-like. Accordingly, even in synchronous modes of CMC (chat and instant messaging), the users lack the possibility to provide simultaneous feedback or to perceive and process the contributions of their interlocutors simultaneously with their verbalization (which has crucial consequences for the interactional management layer, especially turn-taking in conversation; see, for example, Garcia andJacobs 1998, 1999;Herring 1999;Beißwenger 2003Beißwenger , 2007Schönfeldt and Golato 2003;Ogura and Nishimoto 2004;Zitzen and Stein 2005). As can be seen by observing message composition in chat sessions, the message production includes subprocesses of evaluation and revision (re-writing) which are particular to the production of text (see, for example, the findings on message production in chats in Beißwenger [2007Beißwenger [ , 2010).…”

mentioning

confidence: 99%