“…However, it is clear that the decision to remote control outsourcing is a very significant event that should be evaluated with great care and attention by customers. In fact, the process includes the evaluation of the type of services, format of the relationship, the internal corporate goal, and the control indicators (Haange, 1995; Lee, 1995, 1998; Campbell, 1995; Laugier et al, 1996; Pintelon et al, 1999; Lee et al, 2001). The fundamental question for technical criticalities is the definition of the parameters to be measured, sent, and controlled.…”