Relationship of TQM and Business Performance with Mediators of SPC, Lean Production and TPM

Ahmad, Md Fauzi; Zakuan, Norhayati; Jusoh, Ahmad; Takala, Josu

doi:10.1016/j.sbspro.2012.11.109

Cited by 52 publications

(28 citation statements)

References 22 publications

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“…Deming also introduced SPC to Japan after the war had ended and he developed the control chart and the concept of statistical control in the production process [15]. SPC is used in order to observe a process to ensure the process conforming the specification with a minimum of recovery [16][17][18]. In particular, SPC allows sources of variation to be detected and measured, then amenable for correction.…”

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Mediator effect of statistical process control between Total Quality Management (TQM) and business performance in Malaysian Automotive Industry

Ahmad

Rasi

Zakuan

et al. 2015

IOP Conf. Ser.: Mater. Sci. Eng.

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Section: Literature Reviewmentioning

confidence: 99%

“…TQM provides infrastructure such as top management support, employee participation, and improvement to implement tools and techniques; thus, TQM should be implemented before the execution of SPC [3]. Ahmad et al, [16] indicate that TQM practices have impact on SPC. Thus, TQM practices are positively correlated with SPC.…”

Section: Literature Reviewmentioning

confidence: 99%

Mediator effect of statistical process control between Total Quality Management (TQM) and business performance in Malaysian Automotive Industry

Ahmad

Rasi

Zakuan

et al. 2015

IOP Conf. Ser.: Mater. Sci. Eng.

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“…Quality was one of the most important resources for taking competitive advantage by organizations during 1980 and 1990, especially when the American companies were lost a great part of their contribution to market in competition with Japanese companies [24]. Similarly, innovation also was known as one of the most important resources for organization to taking competitive advantage during a period of time [31][32][33][34][35]. The results obtained by various studies show that companies which considered, specifically, innovation issue are able to significantly increase their contribution to market and their profit [29].…”

Section: Introductionmentioning

confidence: 99%

Investigating the Role of Integrity between Total Quality Management and Technology Management in Determining the Quality and Innovation Functions: A Study About Productive Companies in Kerman Province, South-East Iran

Moshrefi¹

2015

IJSER

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Abstract-The current paper is prepared based on a descriptive study and through it, the integrity between total quality management (TQM) and technology, research and development (TIM), along the prediction of organization's functions in quality and innovation field, are examined. This investigation shows the relationship between TQM and TIM with focusing on two important issues: first, the integrity between TQM and TIM is focused via studying the gap between these two important sections, which are separated in organizations and have different duty descriptions. Second, the impacts of integrity between TQM and TIM on function indices of quality and innovation, which are the first and most important resources in taking competitive advantages for organizations, are examined. The required information for this study is collected from 148 managers of productive companies with more than 500 personnel, in Kerman province, and the constitutive equations model technique is used to analyze the collected information. The results show that: TQM has strong predictive power for qualitative functions of organization but it has not any clear and significant relationship with innovation functions. TIM also has predictive power for qualitative functions of organization but its intensity is lower than TQM. However, TIM has a stronger relationship for predicting the innovation functions of organization than TQM. Finally, TQM and TIM have a correlation with each other. The most important result obtained from the current study is that technology, research and development management is a suitable resource for applying along with and in accordance with TQM which the result of this cooperation is improvement of qualitative functions, and with higher importance, is support of innovation functions in organizations.

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“…The concept of QMP has been implemented by Hajj services institution or company to achieve customer satisfaction. According to Ahmad et al, [3][4] business competition requires higher levels of QMP to meet the customer satisfaction [3][5] [6]. QM is a management philosophy that helps manage the organization to improve the effectiveness and business performance to achieve world class status for the past two decades [7][8] [9][10].…”

Section: Introductionmentioning

confidence: 99%

The Mediator Effect of Customer Satisfaction between Quality Management Practices and Communication Behavior amongst Malaysia Hajj Pilgrims: Survey Result

Ahmad

Arif

Zakuan

et al. 2014

AMM

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Abstract. Quality management practices (QMP) is one of the most important management in ensuring an organisation continuously improves their business performance. In order to continuously improve in the service and operation, the adoption of QMP is necessary to ensure business excellence. Most previous works have given less emphasis on mediator effect of customer satisfaction (CS) between QMP and communication behavior (CB) amongst Malaysia Hajj pilgrims. A questionnaire was prepared and given to 500 respondents of Malaysian pilgrims which gave a 70.0% response rate or 350 respondents. Overall descriptive result depicts high level of QMP, CS and CB, showing that Malaysia Hajj Pilgrims have high satisfaction towards Hajj services, which are being provided by Hajj Pilgrims organiser. Lembaga Tabung Haji (TH), which manages more than 80.0% of Malaysia Hajj Pilgrims every year, has performed the excellent performance towards QMP, CS and CB. This study also revealed that QMP has significant effect on CS with r = 0.91 at p<0.01 and CS has significant impact on CB with r = 0.39 at p<0.01. The model has r 2 =0.75, meaning that 75% of CB is accounted by the CS and QMP.

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Relationship of TQM and Business Performance with Mediators of SPC, Lean Production and TPM

Cited by 52 publications

References 22 publications

Mediator effect of statistical process control between Total Quality Management (TQM) and business performance in Malaysian Automotive Industry

Mediator effect of statistical process control between Total Quality Management (TQM) and business performance in Malaysian Automotive Industry

Investigating the Role of Integrity between Total Quality Management and Technology Management in Determining the Quality and Innovation Functions: A Study About Productive Companies in Kerman Province, South-East Iran

The Mediator Effect of Customer Satisfaction between Quality Management Practices and Communication Behavior amongst Malaysia Hajj Pilgrims: Survey Result

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