Relationship of generations X, Y, Z with new communication technologies

Grenčíková, Adriana; Vojtovič, Sergej

doi:10.21511/ppm.15(si).2017.09

Cited by 18 publications

(15 citation statements)

References 3 publications

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“…Generation is defined as a group of people born in a certain time period and exposed to the same social, political, and economic events during their coming-of-age years [81,82]. Four generations are distinguished in social sciences [83]: Generation Z: Born after 1995, they use modern information and communication technology for everything and are also known as Centennials or Gen Z.…”

Section: Generational Cohortmentioning

confidence: 99%

Implications of Value Co-Creation in Green Hotels: The Moderating Effect of Trip Purpose and Generational Cohort

2020

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Recently, great interest in value co-creation has been revealed among both academics and practitioners in the hotel sector. However, few studies are analyzing the consequences of co-creation behavior from the customer perspective in “green” (environmentally-friendly) hotels. This study explores the relationships between value co-creation and guest trust, satisfaction, and loyalty in the context of green hotels. Moreover, the role of trip purpose and generational cohort as moderating variables in these relationships is tested. The data are collected through a personal survey from 309 Spanish hotel guests, and the partial least square structural equation model (PLS-SEM) is employed to test the research hypotheses. The results of this study reveal that guest participation in the hotel’s process of value co-creation positively affects guests’ trust, satisfaction, and loyalty. Additionally, both trust and satisfaction are positively linked with customer loyalty. The findings here also suggest that only customers’ age moderates some of the relationships considered (i.e., trust–loyalty and satisfaction–loyalty). To practice, this study provides managerial implications to help hoteliers use value co-creation to develop competitive strategies that will generate more value for tourists due to the positive effects of these strategies on tourist trust, satisfaction, and loyalty.

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Section: Generational Cohortmentioning

confidence: 99%

Implications of Value Co-Creation in Green Hotels: The Moderating Effect of Trip Purpose and Generational Cohort

2020

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“…Despite that the representatives of Generation Z have many features in common with representatives of Generation Y, there is agreement among researchers [12,44,54] of this generation, that although some features are more visible in them, they are significantly different in many respects. Generation Z is a generation open to the world and novelties, not only technological but also those related to exploring new places.…”

Section: Travel By Generationsmentioning

confidence: 99%

The Perception of Overtourism from the Perspective of Different Generations

2019

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The problem of overtourism, i.e., tourist congestion in visited places, and the negative impacts of tourists on the environment and residents, are increasingly noticeable with the increase in popularity of tourism. In addition, human impact on the environment is often negative in relation to the assumptions of the concept of sustainable development. However, the attitude of tourists to the problem of overtourism may vary depending on their ages, because, as in every aspect of life, there are intergenerational differences arising from the political, economic or technological development of the times in which a given generation grew up. The main purpose of the article is to examine the public awareness of the phenomenon of overtourism in the context of intergenerational differences, as well as to determine the impact of tourists on the places visited and the local community. The study was conducted on a sample of 386 respondents representing the X, Y, and Z generations. The study results showed that there is awareness among all generations of respondents about the problem of overtourism, although indifference to this phenomenon was demonstrated by the youngest respondents (Z generation). The respondents also agreed on individual elements of their own impact on the environment and residents, but with different determinations. The article ends with recommendations on the introduction of various management practices that should be implemented in order to make tourism more responsible and sustainable in the future. It is proposed that a road map should be compiled at the local level for sustainable tourism development.

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“…It seems that enterprises have access to knowledge which indicates what they should change to operate in the realities of Industry 4.0. However, do they possess knowledge of how to do this or do they possess the human factor prepared for the analysis of data generated using these technologies [Ciancarini et al, 2017;Cuzzuol et al, 2018;Gitelman and Kozhevnikov, 2018;Grenčíková and Vojtovič 2017;Ulewicz and Sethanan, 2019]? The variety of possibilities of the implementation of only the strategy of the fourth industrial revolution in the company indicates that it is indeed the membership of the network of bonds/relationships between its participants (Torna and Vaneker, 2019;Prause and Atari, 2017;Camarinha-Matos et al, 2018).…”

Section: Industry 40mentioning

confidence: 99%

Industry 4.0 - “Employee 4.0” in the Light of Teaching and Learning

Wiśniewska-Sałek

Ayutthaya

Mequita

et al. 2019

Quality Production Improvement - QPI

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Industry 4.0, in the context of revolution, relates to changes in the industry but actually it does not begin or end with it. The most important in the whole process of digitization and intelligent solutions is the human factor. In fact, everything begins with it: design, creation, service and everything ends: implementation, interpretation of results, improvement through previous experiences. Therefore, what should the employee that will meet the challenges of the industrial revolution 4.0 be like? The objective of the paper is to create the profile of the employee 4.0 who, in the education process, uses learning methods and teaching concepts so that they could satisfy the requirements set by the revolutionized economy. The reference point will be the use of the research conducted by the consortium members under the project of MSIE-CBHE, which is Erasmus+ Curriculum Development of Master’s Degree Program in Industrial Engineering for Thailand Sustainable Smart Industry (MSIE4.0) funded by the European Commission the authors of the publication also belong to.

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Relationship of generations X, Y, Z with new communication technologies

Cited by 18 publications

References 3 publications

Implications of Value Co-Creation in Green Hotels: The Moderating Effect of Trip Purpose and Generational Cohort

Implications of Value Co-Creation in Green Hotels: The Moderating Effect of Trip Purpose and Generational Cohort

The Perception of Overtourism from the Perspective of Different Generations

Industry 4.0 - “Employee 4.0” in the Light of Teaching and Learning

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