Relations of intellectual capital components in hotel companies

Ognjanović, Jasmina

doi:10.5937/industrija45-12144

Cited by 14 publications

(15 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Additionally, human capital is a component of IC with an important effect on the SME hotel financial performance, corroborating the results of previous studies which enhance the importance of human resources for hotel financial performance (Laing et al, 2010;Bontis et al, 2015;Adeola, 2016). In fact, the tourism industry depends strongly on the skills and knowledge of the employees (Ognjanović, 2017). Finally, structural capital is the component of IC with minor effect on SME hotel financial performance.…”

Section: Discussion Of the Empirical Resultssupporting

confidence: 86%

On the relationship between intellectual capital and financial performance: A panel data analysis on SME hotels

Sardo

Serrasqueiro

Alves

2018

International Journal of Hospitality Management

184

172

View full text Add to dashboard Cite

This paper analysed the effect of intellectual capital on small and medium-sized hotel financial performance for the period between 2007 and 2015. Using a sample of 934 Portuguese small and medium-sized hotels, this study adopted the GMM system (1998) estimator, to analyse a dynamic panel data. The findings suggested that intellectual capital components, i.e., human capital, structural capital and relational capital provide a positive impact on hotel financial performance. Human capital and relational capital seemed to be key elements for the success of hotels, being the basis of service quality in the hotels sector. Furthermore, the results showed that human capital and structural capital are capitalized by the establishment and maintenance of long-term relationships with key stakeholders. These findings indicated that the interaction between intellectual capital components enhances the hotel financial performance. Herein, it is highlighted the importance of intellectual capital in small and medium-sized hotel financial performance.

show abstract

Section: Discussion Of the Empirical Resultssupporting

confidence: 86%

On the relationship between intellectual capital and financial performance: A panel data analysis on SME hotels

Sardo

Serrasqueiro

Alves

2018

International Journal of Hospitality Management

184

172

View full text Add to dashboard Cite

show abstract

“…In tourism sector voluminous researchers (such as Bontis et al , 2015; Gomezelj Omerzel and Smolčić Jurdana, 2016; Khalique and Mansor, 2016; Kim et al , 2012; Ognjanović, 2017; Rudež and Mihalič, 2007; Sardo et al , 2018; Zeglat and Zigan, 2013) have conducted their studies and found that intellectual capital has a positive significant effect on the performance of SMEs operating in tourism sector. They argued that the survival, sustainability, and progression of businesses in the tourism sector are mainly based on the identification, utilization, and capitalization of their intellectual capital/intangible resources.…”

Section: Discussionmentioning

confidence: 99%

“…They argued that the tourism sector is still ignored and there is a need to conduct more studies to examine the intellectual capital in TSMEs. Ognjanović (2017) argued that intellectual capital has a significant role in order to enhance the performance of the hotel industry. Earlier studies except those by Khalique and Mansor (2016) did not use the integrated intellectual capital model to examine the impact of intellectual capital on the organizational performance of SMEs operating in the tourism sector.…”

Section: Literature Review and Hypotheses Developmentmentioning

confidence: 99%

Intellectual capital in tourism SMEs in Azad Jammu and Kashmir, Pakistan

Khalique

Hina

Ramayah

et al. 2020

JIC

View full text Add to dashboard Cite

PurposeThe main aim of this study was to examine the effect of the components of intellectual capital on the organizational performance of SMEs operating in tourism sector at Azad Jammu and Kashmir Pakistan.Design/methodology/approachIn this empirical study, survey approach was used and primary data were collected through structured questionnaire. A total of 300 structured questionnaire survey forms were distributed through purposive sampling technique. Two hundred and twenty usable questionnaire survey forms were returned. Six research hypotheses were constructed to achieve the objective of this study. Smart Partial Least Square (PLS) 3 was used to test the proposed research hypotheses.FindingsThe findings showed that two out of six hypotheses were supported. Precisely, customer capital has appeared as one of the most important components of intellectual capital in model. The results showed that the overall intellectual capital has effect on the organizational performance of SMEs. Results shed more light on the effects that the components of intellectual capital have on organizational performance of SMEs, particularly in the context of Pakistan.Research limitations/implicationsThis research is limited to SMEs in tourism sector in Pakistan and the data were gathered through questionnaire which used mostly subjective measures. Subsequently, findings may not be applicable to other industries. The research contributes to the development of intellectual capital literature focused on the organizational performance in the perspective of SMEs in emerging economies. Future research needs to reach beyond the boundaries and understand the effect of intellectual capital on the performance of organizations.Originality/valueThis study extended the knowledge about the prominence of intellectual capital and its effect on the organizational performance of SMEs. Moreover, this study identified the level of existence and measurement of the six components of intellectual capital in SMEs which enables practitioners to develop adequate strategies to better manage it. To author's best knowledge, this study can be the first empirical study which investigates the impact of intellectual capital on the organizational performance of SMEs operating in tourism sector in Pakistan.

show abstract

“…The hospitality industry is labor-intensive industry and its performance primarily depends on knowledge and skills of all employees (Ognjanović, 2017). Difference between a successful and unsuccessful company is in knowledge and skills (Dabić et al, 2021).…”

Section: Human Resources In Hospitality Industrymentioning

confidence: 99%

The Role of Employer Brand in Hotel Companies During Covid-19 Crisis

Ognjanović

Bugarčić

2021

Tourism Challenges Amid Covid-19

View full text Add to dashboard Cite

Hospitality and tourism is one of economic braches which has been severely affected by the COVID-19 pandemic. Finding the ways and identifying the measures for recovering from the crisis which has been lasting for more than a year is the key task of hotel managers and leaders. The main objective of this paper is to examine the state of affairs in the hotel industry that has been devastated by COVID-19 and analyze the possible tools for human resource management in hotels, all with the aim of mitigating the consequences of the crisis. Inductive and deductive research methods were used for the needs of this analysis. One of the possible solutions for overcoming the crisis of human resource management is employer brand. Investing in employer brand may result in creating specific benefits for employees - functional, economic and psychological benefits. During the pandemic, the benefits for employees are expanded to job security, health protection and psychological recovery of employees.

show abstract

Relations of intellectual capital components in hotel companies

Abstract: As an invisible asset within a company, in achieving the impact on business processes, intellectual capital uses its three components -human

Cited by 14 publications

References 19 publications

On the relationship between intellectual capital and financial performance: A panel data analysis on SME hotels

On the relationship between intellectual capital and financial performance: A panel data analysis on SME hotels

Intellectual capital in tourism SMEs in Azad Jammu and Kashmir, Pakistan

The Role of Employer Brand in Hotel Companies During Covid-19 Crisis

Contact Info

Product

Resources

About