Relational uncertainty in service dyads

Kreye, Melanie E.

doi:10.1108/ijopm-11-2015-0670

Cited by 42 publications

(79 citation statements)

References 60 publications

(109 reference statements)

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“…This aligns with descriptions in the literature such as Benedettini et al (2015) and Kreye (Kreye 2017) who describe that most PSS providers who fail in their attempt of becoming servitized and do so because of internal risks. Our findings extend the literature by linking the internal sources of uncertainty as a main influence to decision making in competitive bidding for PSS.…”

Section: Uncertainty In Pricing Psssupporting

confidence: 83%

“…First, PSS are heterogeneous, similar to many services, meaning that offerings differ depending on the provider and customer involved in the arrangement (Fisk et al 1993, Lacoste and Johnsen 2015, Kreye 2017. The specific PSS offering depends on the provider's capabilities including the technology and knowledge they have available (Oliva and Kallenberg 2003) and on the customer capability including their capability to provide the relevant information and access (Hawkins et al 2015).…”

Section: Product-service Systemsmentioning

confidence: 99%

“…Manufacturing companies increasingly adopt a servitization strategy, where services and products are integrated into Product-Service Systems (PSS) to add value for the customer (Vandermerwe and Rada 1988, Hawkins et al 2015, Kreye 2017. Examples are the five year satellite support contract of the National Aeronautics and Space Administration (NASA) which is valued up to $206 million (NASA 2016) and the Australian Anzac Support Contract where military surface ships will be serviced for an initial period of five years (Babcock 2012).…”

Section: Introductionmentioning

confidence: 99%

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Uncertainty perception in bidding for Product-Service Systems under competition

Kreye

Goh

Newnes

2018

Journal of Purchasing and Supply Management

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This research investigates what impact of uncertainty perception arising from the existence of competition has on the pricing decision for Product-Service Systems (PSS) under uncertainty. PSS provision is an increasingly important area for many businesses and competition increases cognitive pressures on providers even further. We present an experimental study with industrial costing and bidding experts from the defence and aerospace sector. The study consisted of an experimental set-up via two questionnaires which differed in the existence of competition in the bidding scenario. The findings showed that bidding decision makers changed their evaluation of the cost estimate due to the introduction of competition but kept their evaluations of the profit margin and price bids constant. Furthermore, the participants listed the relevant sources of uncertainty that influenced their decision-making process. This research contributes to the literature in two ways. First, our findings showed that predictions from current theory regarding decision-making of cost estimation and pricing are not confirmed when competitively bidding for PSS. Second, we show uncertainty sources that influenced the decision makers and identified p the importance of internal processes of the PSS provider and environmental uncertainty.

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Section: Uncertainty In Pricing Psssupporting

confidence: 83%

Section: Product-service Systemsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Uncertainty perception in bidding for Product-Service Systems under competition

Kreye

Goh

Newnes

2018

Journal of Purchasing and Supply Management

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“…2016;Fan et al, 2017). Uncertainty as a key organizational driver for collecting and processing relevant information underpins the theory (Kreye, 2017). In supply chain studies, the typical focus has been on uncertainties related to the market, environment, partnerships and supply, delivery reliability, quality and inventory levels, weather and politics (Premkumar et al, 2005;Fan et al, 2017;Zhu et al, 2018;Srinivasan and Swink, in press).…”

Section: Theoretical Frame: Information Processing Theorymentioning

confidence: 99%

“…To tackle information processing needs organizations must develop information processing capabilities (Kreye, 2017). Bridging and buffering are two strategies that can be used (Bode et al, 2011).…”

Section: Theoretical Frame: Information Processing Theorymentioning

confidence: 99%

Third party social sustainability assessment: Is it a multi-tier supply chain solution?

Hannibal

Kauppi

2019

International Journal of Production Economics

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Third party social sustainability assessment: Is it a multi-tier supply chain solution?http://researchonline.ljmu.ac.uk/id/eprint/10793/ Article LJMU has developed LJMU Research Online for users to access the research output of the University more effectively. AbstractThe paper examines the different third party approaches used to assess the social sustainability of global multi-tier supply chains. Information asymmetries between supply chain actors and stakeholders can result in uncertainty about how a good has been produced and traded, resulting in sustainability uncertainty. Third party social sustainability assessment is one mechanism used to monitor and communicate the credentials of everyday products to stakeholders. We frame our study using information processing theory to discuss how third party assessors can help to reduce sustainability uncertainty. As social sustainability is of particular importance in labor-intensive industries, empirical data is drawn from agriculture, textiles, handicrafts, footwear and consumer electronics supply chains. The analysis of semi-structured interviews with assessors reveals differering approaches to assessment. We show how these approaches utilize differing numbers of supply chain tiers. Some, for example, focus only on the farmer or raw material supplier when assessing social sustainability, which raises questions about the credentials of actors further downstream. The communities and livelihoods of supply chain actors, often located in the global South, can be dependent on the new, niche and potentially more profitable markets made available to goods that can demonstrate their social sustainability credentials. Robust assessment is therefore integral in accessing these new markets. The study offers a comparison between different assessors that will be of interest to scholars and also to supply chain actors considering engaging in social sustainability assessment.

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