Rehabilitation Care and Outcomes from the Patient's Perspective

Materson, Richard S.

doi:10.1097/00005650-199706001-00012

Cited by 3 publications

(1 citation statement)

References 2 publications

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“…An increasing number of international publications regarding consumers' satisfaction in general health care (Ford et al, 1997;Beatty et al, 1998;Carter and Helling, 2000) and rehabilitation care is available (Kramer, 1997;Materson, 1997;Keith, 1998;Goldstein et al, 2000;Kersten et al, 2000;). In general, these publications propose that there should be an increasing focus of the health care providers and professionals on the individual needs and satisfaction of the patients (consumers) in general health and in rehabilitation care.…”

Section: Introductionmentioning

confidence: 99%

Consumer satisfaction in prosthetics and orthotics facilities

Geertzen

Gankema²,

Groothoff³

et al. 2002

Prosthetics &Amp; Orthotics International

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The aim of this study was to assess consumer/patient satisfaction with the services of the prosthetics and orthotics (P&O) facilities in the north of the Netherlands, using a modified SERVQUAL questionnaire. In this questionnaire, consumer interests and experiences are assessed on a 5-point Likert scale. The questionnaire consisted of 30 items covering 5 domains: tangibles, reliability, responsiveness, assurance and empathy and the consumers were invited to give an overall rating of satisfaction (scale 1-10). Consumers of four P&O facilities were asked to participate. In total 496 consumers (aged 0-76) participated; 279 consumers received orthopaedic shoes and 217 consumers received either prostheses or orthoses.An overall satisfaction rating of 8 or higher was given by 75% of the consumers (mean 8.0; sd=1.2). Consumers were defined as satisfied with the services of the P&O facility if they rated their experiences on a certain item equal or better than their rating of its importance. Eighty-five percent (85%) or more of the consumers were satisfied with the P&O facility in 24 of the 30 (80%) items of the SERVQUAL questionnaire. Of the 6 less unsatisfying items, 3 were related to the domain "tangibles", 2 were related to the domain "empathy" and 1 to the domain "responsiveness". The management of

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Section: Introductionmentioning

confidence: 99%

Consumer satisfaction in prosthetics and orthotics facilities

Geertzen

Gankema²,

Groothoff³

et al. 2002

Prosthetics &Amp; Orthotics International

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Satisfaction with Medical Rehabilitation in Patients with Cerebrovascular Impairment

Ottenbacher

Gonzales

Smith³

et al. 2001

American Journal of Physical Medicine & Rehabilitation

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Improving Health Care Outcomes Through Geriatric Rehabilitation

Lohr¹

1997

Medical Care

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The Boston Working Group on Improving Health Care Outcomes Through Geriatric Rehabilitation was structured around four major themes: (1) defining disability or disablement; (2) the patient's experience of the processes and outcomes of care; (3) the role and value of clinical practice guidelines; and (4) the need for casemix and severity or risk adjustment procedures and measures. These discussions produced opening statements of policy or empiric issues and recommendations about the best means of demonstrating the benefits of geriatric rehabilitation and, in particular, how to measure, ensure, and improve the quality of rehabilitation services, especially for the elderly. This article summarizes the reports from the work groups and identifies some common themes. Critical points include: (1) the need to define and describe geriatric rehabilitation better for nonexperts in the health field and for patients and consumers in general; (2) the need for more research to link rehabilitation processes with measurable and clinically important outcomes; (3) the breadth and depth of domains of processes and outcomes of care that ideally could and should be measured; and (4) the need to reach many audiences with a clear message about the importance of geriatric rehabilitation in ensuring high quality of care and good health status and functional outcomes for all elderly patients.

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Rehabilitation Care and Outcomes from the Patient's Perspective

Cited by 3 publications

References 2 publications

Consumer satisfaction in prosthetics and orthotics facilities

Consumer satisfaction in prosthetics and orthotics facilities

Satisfaction with Medical Rehabilitation in Patients with Cerebrovascular Impairment

Improving Health Care Outcomes Through Geriatric Rehabilitation

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