“…As the consequence of this, good patterns of behaviour can be acquired (Coetzer, 2007;Jarvis et al, 2003;Nikolova et al, 2014). Not only can individuals learn from others; they can also learn from reflecting on their own actions, which allows individuals to reconstruct their experience, analyse it (Bulman et al, 2012;Knipfer et al, 2013), and give feedback to themselves in order to improve their own behaviours (Eisen, 2001;Kyndt et al, 2009). Finally, on-and off-the-job training are both important parts of employees' learning resources (Coetzer, 2007;Van Buuren and Edelenbos, 2013).…”